Renaissance Services

Manage customer portfolios to ensure success, onboarding, adoption, and retention. | 3-5 years Customer Success experience with K12 education knowledge and strong communication and strategic skills. | About Renaissance At Renaissance®, we are a global leader in pre-K-12 education technology, devoted to transforming the educational experience. Our solutions empower educators to analyze, customize, and plan personalized learning paths for every student, allowing them to focus on what truly matters—creating dynamic and engaging classroom environments. With our committed team and passionate educational partners, we have driven significant student growth, making Renaissance tools available in over one-third of US schools and more than 100 countries worldwide. Joining us means aligning with our mission and values: trust one another, achieve together, strive for excellence, take ownership of our actions, and continuously evolve. Job Description As a Senior Customer Success Manager at Renaissance, your mission is to truly understand our customers' goals and ensure they derive maximum value from our platform. You will play an integral role in guiding teachers and administrators through the onboarding process, ongoing support, and customer renewal phases. Your efforts will not only help retain our clients but also enhance their experience with our solutions, fostering positive student outcomes. This position manages a portfolio of District and School-level accounts, and we seek a driven individual to facilitate successful implementations and achieve Renaissance's business objectives. In this role, you will be responsible for: • Managing an independent portfolio of customers, building strategic relationships to drive business success. • Delivering exceptional customer experiences throughout the lifecycle, including onboarding and ongoing adoption. • Collaborating with Sales to identify and execute growth strategies, including upsell and cross-sell initiatives. • Monitoring account health, proactively identifying risks, and addressing potential churn. • Leading complex customer success initiatives and serving as an escalation point for key accounts. • Ensuring customers understand the value of our products and fostering ongoing engagement and usage. • Collecting customer feedback and providing insights to the Product team for continuous improvement. • Supporting product-related inquiries by coordinating with internal teams for issue resolution. • Acting as a subject matter expert and mentor for other internal teams as needed. Qualifications For the Senior Customer Success Manager position, you should possess: • 3-5 years of experience in Customer Success. • A strong understanding of the K12 education landscape. • Excellent organizational, analytical, and detail-oriented skills, capable of thriving in a goal-driven environment. • Robust strategic acumen in Customer Success, with strong business development and negotiation abilities. • Outstanding interpersonal, written, presentation, and verbal communication skills. • A proven history of exceeding goals and delivering results to customers. Bonus Points • Experience working with a SaaS education company. Additional Information The level at which you will be hired as a Customer Success Manager at Renaissance will be determined by your experience and background. Please rest assured that all your information will be kept confidential. Salary Range: $87,000-95,000, based on national market data and may vary by location. The salary stated is base compensation only; performance bonuses apply for achieving CSM targets. Benefits for eligible US employees include: • Comprehensive health benefits including Medical, Prescription, Dental, Vision, and Telehealth. • Health Savings and Flexible Spending Accounts. • 401(k) and Roth 401(k) with company match. • Generous Paid Vacation and Sick Time Off. • 12 Paid Holidays. • Parental Leave (20 weeks total, with 14 weeks paid) and a Milk Stork program. • Tuition Reimbursement. • Life and Disability Insurance. • Well-being and Employee Assistance Programs. Benefits are subject to eligibility criteria for U.S. employees. Non-employee roles are not eligible for these benefits. We encourage applications from all qualified candidates. We welcome diverse backgrounds and experiences that can contribute to our mission. If you feel you could be a fit, we want to hear from you! Equal Opportunity Employer Renaissance is an equal opportunity employer and prohibits discrimination based on any protected category under federal, state, or local law. Reasonable Accommodations Renaissance provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you require accommodations to participate in the job application or interview process, please reach out to our Talent Acquisition team. For more information about Renaissance, visit our website.