Relay

Lead frontend development, maintain code quality, mentor team, and contribute to web3 projects. | 7+ years frontend experience including React, 1+ year TypeScript, leadership experience, strong communication, and web3 knowledge. | We are looking for talented and motivated front-end engineers of all experience levels. Relay engineers thrive in a high-growth, high-velocity environment where success depends on the highest levels of communication, code quality, and pragmatism. Each engineer must be able to individually own a slice of the Relay codebase while also maintaining a working knowledge of others. Accordingly, Relay is looking for team members who are not only highly-skilled individual contributors but also strong collaborators and communicators. Technical Responsibilities • Facilitate technical growth for all members of the development team • Develop, shape, and maintain technical processes and workflows • "Set the tone" in terms of craftsmanship standards and code quality • Carefully implement critical UI components, shared functionality, and certain subsystems (like monitoring, testing, validation, etc) • Rapidly implement functional UI elements from design mocks and workflow diagrams, with an eye toward correctness and readability. • Active/thoughtful participation in discussions surrounding ticket specification, design review, etc. • Participate in active, intentional, and thorough code reviews. Lead Responsibilities • Actively participate in GitHub discussions, issues, and pull requests • Provide technical support and guidance in both GitHub and Discord • Participate in growing the development team Requirements • 5+ years building production, customer-facing React applications. • 7+ years of experience building production, customer-facing frontend applications (using React or any other frontend toolchain). • 1 year of TypeScript experience • Minimum 3 years working with any strongly typed programming language • Minimum 1 year leading or 2 years contributing to a web3-centric project • Very strong verbal and written communication skills. • Very strong understanding of idiomatic UI implementation patterns • Deep understanding of JavaScript and TypeScript • Strong understanding of the browser programming environment (the DOM, data-fetching APIs, storage APIs, sessions, HTTP, caching, etc). • Working understanding of public key cryptography (encrypting, signing, etc) and associated user flows • Desire to work in a semi-public-facing role as an OSS maintainer Relay's benefits include unlimited and encouraged time off, 100% company-paid medical, dental, & vision for you and your dependents, 2-3x/week company lunches at local restaurants, and for remote employees: up to $2,000 USD home office setup stipend (all benefits are subject to applicable taxes and based on eligibility).

Manage front-line support tickets, investigate technical issues, escalate complex problems, and improve internal processes and documentation. | At least 3 years of customer or technical support experience with strong communication skills and familiarity with blockchain concepts and AI tools. | About us Relay is a cross-chain payments protocol that provides instant, low-cost cross-chain bridging, swaps, and transactions. We're the fastest and cheapest way to bridge and transact across chains, serving over 5 million users who have completed 59+ million transactions with $6+ billion in volume across 85+ chains. Our company mission is to make transacting across chains as fast, cheap, and reliable as online payments. We are building the core infrastructure to abstract chains from end user payments, enabling the next billion users to experience the benefits of blockchain without the UX burdens. We are bringing the Relay Network to market through our consumer app (relay.link) and major ecosystem partners, including Opensea, Alchemy, LiFi, Metamask, Coinbase, and more. About the role Relay's integrator base has roughly doubled in the last six months, and we're looking for a Customer Support Specialist to help triage tickets, investigate issues, answer questions, and turn everyday support work into better systems for our customers and our team. What you'll do Own front-line support in specific time zone hours Provide reliable overlap with our existing support lead for incoming customer issues during your time zone working hours: US: anywhere from Hawaii to the East Coast) All other locations: UTC through UTC +9 Respond to customer tickets with clarity and care, handling the ones you can resolve directly Triage and debug customer issues Investigate issues using Relay's backend logs, transaction records, and block explorers Build fluency with on-chain transaction flows for end users and integrators Escalate the right issues to engineering with enough context for them to move quickly Take on an increasing share of ticket volume and ownership so the team's capacity keeps pace with integrator growth Translate support work into better systems Turn recurring customer issues into process improvements, internal documentation, and feedback for product and engineering Communicate technical context at the right level for customers and internal stakeholders Contribute to long-term project work such as automation, documentation, and self-serve tooling in the developer portal Build depth over time on Relay's protocol, integrations, and customer base About you You're a clear, calm communicator with customers and internal stakeholders You have high agency: you take ownership, drive issues to resolution, and don't wait to be told what to do You're already using LLMs as part of your daily workflow and are quick to pick up new tools and technology You can scale complex explanations to different audiences You treat support work as a system: every ticket is a signal, not just something to close You're excited about blockchain and excited to go deep on the crypto side (block explorers, logs, on-chain flows) You work well in a fast-moving startup environment and have contributed to shaping structure and processes You have a keen eye for detail and notice the little things Skills and abilities Must-have 3+ years of customer or technical support experience in the tech industry Excellent written and verbal communication skills Strong computer and software tooling fluency, including everyday use of AI tools Experience triaging competing priorities in real time A track record of turning recurring support issues into systems or process improvements Nice to have Familiarity with crypto or blockchain concepts, block explorers, logs, or on-chain transaction flows Experience supporting developers or API integrators Prior support experience at an early-stage or fast-growing startup Exposure to developer tooling, self-serve product work, or internal automation What we offer Competitive base salary Equity package Comprehensive health benefits Unlimited PTO policy with encouraged minimum Remote-first culture with emphasis on collaboration, communication, and flexibility

Act as the first point of contact for users needing help with Relay, troubleshooting issues and guiding users through solutions. Create escalation reports and improve internal documentation while communicating with empathy and professionalism. | Experience in customer support, ideally in Web3, crypto, or fintech is required. Familiarity with Web3/DeFi fundamentals and the ability to work independently under pressure are essential. | About us: Relay is a leading cross-chain protocol enabling instant swaps, bridges, and NFT transactions across dozens of blockchains. Our mission is to make Web3 seamless, fast, and secure for everyone. We’re looking for a Customer Support Agent to join our global team as the front line of support for our users. This role is based in EU time zones (UTC 0–3) and is structured to complement our existing support staff in the Americas and Asia, ensuring 24/7 coverage. This is a fully remote role with a flexible time off policy. You’ll receive extensive training on Relay-specific workflows, but you should already have a basic familiarity with Web3 and DeFi concepts such as wallets, chains, and block explorers. Schedule: Full-time, Tuesday through Saturday, approximately 9am–5pm or 10am–6pm local time (flexible depending on location). What you’ll do: Act as the first point of contact for users needing help with Relay, including cross-chain swaps, bridges, and general questions about Relay. Troubleshoot issues on our front-end app at relay.link, guiding users through step-by-step solutions with empathy and clarity. Investigate transaction issues (wallet addresses, hashes, explorers) and determine next steps. Create clear escalation reports for our support engineering team in Linear. Work with Intercom, Slack, and block explorers daily to triage and resolve cases. Help improve our AI support bot by refining answers and identifying gaps. Write and update internal and external documentation, FAQs, and guides for common issues. Communicate with empathy and professionalism — users often have real funds at stake, so accuracy and reassurance are essential. What we’re looking for: Experience in customer support, ideally at a Web3, crypto, or fintech company. Strong written and verbal English skills (native fluency not required, but must be confident and clear with both customers and teammates). Familiarity with Web3/DeFi fundamentals and comfort using wallets, explorers, and basic transaction debugging. Knowledge of EVM chains is required; some familiarity with Solana and Bitcoin is a plus. Ability to work independently, stay calm under pressure, and resolve time-sensitive support cases. Excited about working Tuesday–Saturday to provide critical global coverage. Why join Relay: Fully remote with flexible time off policy. Comprehensive training on Relay-specific workflows, with support from experienced teammates. Directly protect user trust by supporting a protocol moving millions across chains daily. Growth opportunities into larger roles within the organization Market-competitive compensation with performance-based growth opportunities. Work alongside a globally distributed team building cutting-edge cross-chain technology, tackling challenges like chain abstraction, instant bridging, and novel liquidity mechanics.