Reinsurance Group of America

Lead analysis and management of complex business data and systems to improve operational efficiency. | Bachelor's degree with over 19 years IT experience including leadership, data analysis, and process improvement. | You desire impactful work. You’re RGA ready RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Serves as a Strategic Business and Technology partner, helping share product direction, evaluate complex business needs, challenge assumptions and translate ambiguous opportunities into clear actional solutions. Contributes to product vision and strategic direction. Identifies potential efficiency gains in team process/procedures including leveraging innovation where feasible. Fosters mutually beneficial working relationships for business and IT by working closely with end users and application development team. Uses their deep business and technical knowledge to contribute to system capabilities. Acts as a trusted thought partner to HR, IT and leadership stakeholders by bringing forward both insights as well as options to drive recommendations and tradeoffs in order to improve delivery outcomes. Principle Duties Provides day-to-day leadership and direction to analysts and project support resources Coaches team members on requirements quality, stakeholder management, solution design and best practices Adheres and furthers established standards for documentation, backlog refinement and release preparation Conducts structured walkthroughs of requirements with business and project team members balancing business value, operational impact, risk, technical feasibility and long-term sustainability and identifies patterns to look for scalable solutions rather than one-off fixes. Assist with prioritizing work within an iteration and targeted release. Document the clients’ business needs in the form of user stories. Creates business process and technical diagrams for shared understanding of how system capabilities connect across processes data, integrations, reporting, compliance and the user experience. Contributes to roadmap planning and prioritization. Evaluates new or enhanced solutions to determine potential issues and communicates how problems may affect business and recommends solutions. Create defect and enhancement items to be added to the backlog, collaborate with software engineer for mutual understanding. Assists in evaluation of business requests to determine feasibility, researches and identifies options. Requirements Bachelor’s Degree in Arts/Sciences (BA/BS), or equivalent experience 8+ Years of IT-related experience, such as Business Analysis, Data Analysis Lead an Agile/Iterative project team in the role of business analyst Workday Core HCM, Workday Benefits, Workday Reporting, Workday Security Advanced oral and written communication skills demonstrating ability to share and impart knowledge. Advanced ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines Advanced investigative, analytical and problem-solving skills. Advanced data analysis skill. Advanced ability to translate business needs and problems into viable/accepted solutions Advanced ability to set goals and handle multiple tasks, clients, and projects simultaneously. Advanced ability to appropriately balance priorities, deadlines, and deliverables Advanced skills in customer relationship management and change management. Advanced negotiating and persuasion skills Ability to operate independently and to bring structure to ambiguity. Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions Ability to work well within a team environment and participate in department/team projects. Advanced interpersonal skills Basic SQL query writing skills and other technical acumen Requirements management tool experience (Azure DevOps or others) #LI-MJ1 #LI-REMOTE What you can expect from RGA: Gain valuable knowledge from and experience with diverse, caring colleagues around the world. Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. Join the bright and creative minds of RGA, and experience vast, endless career potential. We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you. Compensation Range: $107,060.00 - $159,390.00 Annual Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits. RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.

Provide governance, oversight, and risk management of TPAs supporting Institutional Markets products and support onboarding of Structured Settlements new business. | Bachelor's degree with 7+ years in insurance operations or related functions, strong governance and risk assessment skills, and proficiency in Microsoft Office and AI tools. | Join RGA You desire impactful work. You're RGA ready RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Position Overview This role is primarily responsible for governance, oversight, and risk management of Third-Party Administrators (TPAs) supporting Institutional Markets products. In addition, the role provides targeted support for Structured Settlements new business onboarding, partnering with cross-functional teams to ensure operational readiness and controlled transition to in-force administration. The position serves as a governance and escalation point, providing leadership visibility into vendor performance, operational risk, and onboarding execution. Responsibilities • Provide day-to-day governance and oversight of TPAs supporting Institutional Markets products, ensuring adherence to contractual terms, SLAs, regulatory expectations, and internal operational standards. • Serve as an escalation point for TPA operational issues and risks, including control gaps, service deficiencies, and remediation planning; partner with vendor owners on resolution strategies. • Maintain and enhance standardized TPA oversight routines, including KPI performance reporting and tracking, dashboards, and control documentation to provide leadership visibility into operational health and vendor performance. • Coordinate and support TPA audits, on-site reviews, regulatory inquiries, and internal risk assessments, including tracking findings, action plans, and timely closure. • Support contractual and financial oversight activities, translating contract and work order requirements into executable controls, KPIs, and monitoring routines, and partnering with Finance on fee and expense oversight. • Support Structured Settlements new business onboarding by partnering with Legal, Compliance, Finance, and external administrators to assess operational readiness, controls, service delivery alignment, and transition to in-force administration. • Proactively identify and manage emerging operational, vendor, and concentration risks, including business continuity and resiliency considerations, and lead or support initiatives leveraging data analytics, automation, and AI-enabled tools to enhance vendor oversight and onboarding scalability. • Perform other duties as assigned. Requirements • Bachelor's degree or equivalent relevant experience • 7+ years of experience in direct insurance operations, pension risk transfer, structured settlements, TPA oversight, or related administrative functions • Demonstrated experience working with third-party administrators and outsourced service models • Strong governance, oversight, and risk assessment capabilities • Advanced written and verbal communication skills, including the ability to communicate effectively with TPAs, legal counsel, compliance, auditors, and senior leadership • Ability to analyze operational processes, identify gaps, and recommend pragmatic solutions • Strong organizational skills with the ability to manage multiple priorities and initiatives concurrently • Sound judgment, discretion, and decision-making capabilities in escalations and risk matters • Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Outlook) • Ability to identify, evaluate, and responsibly apply AI-enabled tools (e.g., analytics, automation, Copilot-style solutions) to enhance operational oversight, reporting accuracy, risk identification, and scalability, in alignment with governance and compliance expectations • Position requires travel up to 15%. Preferred • Experience supporting new business onboarding or operational readiness for complex insurance or institutional products • Familiarity with structured settlements, pension risk transfer, or institutional markets products • Industry designations (e.g., FLMI, ALMI, ACS) or progress toward designation What You Can Expect From RGA • Gain valuable knowledge from and experience with diverse, caring colleagues around the world. • Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. • Join the bright and creative minds of RGA, and experience vast, endless career potential. Compensation Range: $89,310.00 - $134,870.00 Annual Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits. RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.