Refloor

Leading and developing sales teams, optimizing customer experience, and managing operational performance. | Experience in sales management, leadership skills, willingness to relocate, and a passion for coaching and operational leadership. | Ready to lead and take your sales career to the next level with Refloor? At Refloor, we’re looking for ambitious sales leaders who are ready to grow beyond individual performance and expand their leadership impact. Our General Sales Manager Development Program is designed to immerse experienced leaders in Refloor’s sales and operational processes—equipping you to confidently lead teams, drive results, and step into managing a location. Here’s how it works: • Train in Farmington Hills, MI: Gain hands-on leadership and operational experience • Relocate to Your New Location: Take the reins of a location in a different state What You’ll Do: • Master advanced sales strategies and revenue-driving techniques through hands-on training. • Lead, mentor, and develop high-performing sales teams • Optimize customer experience while maximizing profitability and operational efficiency • Review and interpret performance metrics to make informed business decisions • Foster a culture of accountability, results, and continuous improvement • Prepare to step into a General Manager role with full leadership responsibility Who You Are: • Experienced in residential/home sales, outside sales, or sales management. • Willing and able to relocate to a different state after training. • Strategic, results-driven, and passionate about coaching and developing others. • Excited to gain hands-on operational and leadership experience in a growing market. Why You’ll Love It Here: • Training salary commensurate with experience. • Accelerated leadership program designed to launch you into your own location. • Supportive culture focused on growth, development, and excellence. • Relocation assistance provided.

Handle inbound and outbound customer calls, set appointments, and provide solutions to customer inquiries. | Basic computer skills, excellent communication, and prior call center or sales experience are preferred. | Join Our Team as a Call Center Agent Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We’re looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers. In this role, your mission is clear: Set appointments and deliver an outstanding customer experience. You’ll handle both inbound and outbound calls, address customer inquiries, and help connect potential clients with our expert sales team. What You’ll Do • Handle outbound and inbound customer calls with professionalism and care • Set qualified in-home appointments between prospects and sales representatives • Respond promptly to phone calls, voicemails, and messages • Accurately enter call details and outcomes into our CRM system • Identify customer needs, answer product/service questions, and provide solutions • Log and track activity consistently in our call systems • Screen and qualify leads for the sales team • Resolve customer concerns and complaints respectfully and efficiently • Redirect calls to the appropriate department as needed • Meet or exceed team and individual performance goals What We’re Looking For • High energy and ability to make a high volume of phone calls • Quick learner who can grasp product knowledge and service details • Coachable and open to ongoing training and feedback • Basic computer and internet proficiency • Excellent communication and interpersonal skills • Dependable, goal-driven, and professional under pressure • Prior call center or sales experience is a plus • Weekend availability Key Metrics for Success • Appointment setting rate • Quality of customer service interactions • Lead-to-demo conversion • Contribution to overall team sales goals Why You’ll Love Working With Us • Supportive and collaborative team environment • Ongoing training and professional development • Opportunity to contribute to a growing company with a strong mission • Competitive pay and performance-based incentives • A chance to make a real impact by connecting customers with solutions that matter Our team at Refloor earned a Best Place to Work award from USA Today, a distinction based on employee feedback and workplace culture.