Redis

Develop and execute internal communication strategies to align employees with company priorities and culture. | 5-8+ years in internal or corporate communications, strong writing and strategic skills, experience with leadership communication and organizational change. | Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Senior Internal Communications Manager, you will own and evolve Redis’s internal communication strategy to ensure employees are aligned with company priorities, equipped with timely information, and engaged in our mission and culture. This role partners closely with executives, People leadership, and cross-functional teams to drive clarity, transparency, and connection across a complex, high-growth global organization. You will be both strategist and hands-on communicator—building frameworks, coaching leaders, and producing high-impact content that resonates across audiences, cultures, and time zones. This role requires exceptional writing skills, sound judgment, and the ability to navigate sensitive or high-visibility communication moments with confidence. What you’ll do: • Develop and execute the global internal communications strategy, ensuring employees receive the right information, in the right format, at the right time. • Craft high-quality content, including company announcements, leadership messages, town hall scripts, presentations, intranet updates, organizational communications, and crisis / change-management communications. • Partner with executives and senior leaders to support their communication needs—providing coaching, feedback, and frameworks that reinforce clarity and consistency. • Drive communications for company-wide programs such as quarterly All Hands meetings, People initiatives, operational updates, culture-building programs, and major product or business milestones. • Establish communication standards, voice, and best practices that strengthen alignment and reinforce Redis’s cultural values. • Measure communication effectiveness by tracking engagement, reach, sentiment, and behavioral outcomes; use insights to continuously improve channels and messaging. Collaborate with cross-functional teams (Marketing, PR, People, IT, Product, etc.) to ensure messaging is synchronized internally and externally. Enhance and maintain internal channels, including intranet, newsletters, Slack, and video communications, ensuring content is purposeful, accessible, and engaging. • Lead communications for organizational changes, including M&A integration, restructuring, policy shifts, and other moments requiring clarity and sensitivity. • Champion employee engagement by amplifying stories that reflect Redis’s culture, achievements, and people. • Collaborate with and assist the HR team on other initiatives and projects, as required. What will you need to have? • 5-8+ years of internal, employee, or corporate communications experience, ideally within a global high-tech or SaaS company. • Proven ability to communicate clearly and concisely at an executive level; exceptional writing and storytelling skills are a must. • Experience supporting leadership teams and navigating complex, sensitive, or ambiguous communication scenarios. • Strong strategic thinking with a bias toward structured, proactive communication planning. • Demonstrated success managing communication around organizational change. • Ability to operate at both a strategic and hands-on execution level. • Experience working across distributed global teams and adapting communication for diverse audiences. • Strong project management skills with the ability to balance multiple priorities and thrive in a fast-paced environment. • High emotional intelligence, discretion, and sound judgment. • Familiarity with internal communication tools, digital channels, and engagement analytic We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks: • Competitive salaries and equity grants • Unlimited time off to promote a healthy work-life balance • H/D/V coverage along with 401(k), FSA, and commuter benefits • Frequent team celebrations and recreation events • Home internet & phone stipend • Learning and development opportunities • Ability to influence a high-performance company on its way to IPO The estimated gross base annual salary range for this role is $142,222 – $168,889 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates. Compensation Range: $151,111 - $178,667

Lead technical vision and architecture for feature store platform and engage with enterprise customers to translate requirements. | 5+ years backend/infrastructure engineering with expertise in distributed systems, ML infrastructure, Python, Go, Rust, and cloud platforms. | Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? The Role As Senior Software Engineer for our Feature Store product, you will be the driving force behind our platform. You’ll own the technical vision, lead execution, and serve as the primary technical voice with our most strategic customers—including major banks and enterprise organizations with demanding requirements around performance, reliability, and compliance. This role blends deep technical leadership with customer-facing responsibilities. You’ll spend time architecting systems, guiding the roadmap, setting engineering standards, and engaging directly with customers to understand their needs and translate them into product capabilities. What You’ll Do • Own Technical Excellence: Define and drive the architecture, design patterns, and engineering standards for the feature store platform. Set a high bar for code quality, system reliability, and performance. • V2 Implementation: Assist and execute the next generation of our feature store—building for scale, low-latency serving, and enterprise-grade reliability. • Guide Product Roadmap: Partner with Product and leadership to help shape the technical roadmap. Translate customer requirements and market trends into actionable engineering priorities. • Drive Adoption of Modern Practices: Champion the use of AI-assisted development tools, observability best practices, and infrastructure automation to accelerate delivery. What You’ll Need • 5+ years of experience in backend/infrastructure engineering, with demonstrated expertise in building large-scale distributed systems • Deep experience with ML infrastructure, data platforms, or feature engineering systems at scale • Expertise in Python, Go, and Rust • Strong knowledge of cloud platforms (AWS, GCP, Azure) and modern data infrastructure (Kafka, Flink, Redis, Spark, or similar) • Experience working with enterprise customers, particularly in regulated industries like financial services • Excellent communication skills—able to translate complex technical concepts for both engineering teams and business stakeholders Nice to Have • Direct experience building or operating feature stores (Feast, Tecton, Hopsworks, or custom implementations) • Experience with real-time feature serving at sub-millisecond latencies • Background in financial services, banking technology, or compliance-heavy environments • Contributions to open-source ML infrastructure projects • Hands-on experience as a data scientist or ML practitioner—training and deploying models in production Why Join Us • High-Impact Role: Own a critical product line and directly influence how the world’s leading organizations build ML systems • Enterprise Customers: Work with banks, financial institutions, and Fortune 500 companies solving real, complex problems • Technical Depth: Tackle challenges in distributed systems, low-latency serving, and ML infrastructure at scale • Competitive Compensation: Salary, equity, and comprehensive benefits • Flexible Work: Remote-friendly culture with flexibility to do your best work As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Diagnose and resolve complex technical issues for enterprise customers while collaborating with engineering and cloud teams. | At least five years technical support experience, production system troubleshooting, proficiency in Linux, networking, cloud infrastructure, and scripting languages. | Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed. Document issues and contribute to our internal team documentation. Provide Root Cause Analysis Collaborate with Engineering as needed to provide solutions. Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises. Provide technical expertise during testing, deployment, and upgrading of Redis software. Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription. Participate in new product development, customer training, and other support-related activities. This role requires a 5-day work week that includes Saturday and Sunday. What will you need to have? At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company At least four years of experience troubleshooting real-time production systems At least two years of hands-on experience with cloud infrastructure. Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.) Expert working knowledge in Linux/Unix and networking (TCP/IP) Professional experience working with networking tools like wireshark, tcpdump, etc. Experience in analyzing and debugging production issues at scale. Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.). Working knowledge of Cloud-based and On-premises environments Proficiency in communication and presentation, both written and verbal (in English) Strong technical background with excellent problem-solving and multi-tasking skills High availability and commitment to customers at any time Extra great if you have: Bachelor of Science in Computer Science or Information Systems Experience with NoSQL databases (especially Redis) Experience working with container orchestration environments, such as Kubernetes The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Diagnose and resolve complex software issues for customers including root cause analysis and collaboration with engineering. | Requires 5+ years technical support experience, cloud infrastructure knowledge, scripting skills, and strong Linux/networking expertise. | Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: • Work with customers to troubleshoot and resolve complex software issues: • Reproduce issues, replicating customer environments as needed. • Document issues and contribute to our internal team documentation. • Provide Root Cause Analysis • Collaborate with Engineering as needed to provide solutions. • Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises. • Provide technical expertise during testing, deployment, and upgrading of Redis software. • Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. • Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription. • Participate in new product development, customer training, and other support-related activities. This role requires a 5-day work week that includes Saturday and Sunday. What will you need to have? • At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company • At least four years of experience troubleshooting real-time production systems • At least two years of hands-on experience with cloud infrastructure. • Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.) • Expert working knowledge in Linux/Unix and networking (TCP/IP) • Professional experience working with networking tools like wireshark, tcpdump, etc. • Experience in analyzing and debugging production issues at scale. • Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.). • Working knowledge of Cloud-based and On-premises environments • Proficiency in communication and presentation, both written and verbal (in English) • Strong technical background with excellent problem-solving and multi-tasking skills • High availability and commitment to customers at any time Extra great if you have: • Bachelor of Science in Computer Science or Information Systems • Experience with NoSQL databases (especially Redis) • Experience working with container orchestration environments, such as Kubernetes The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Design and implement AI-powered automation and integrations to improve GTM customer operations and scale workflows. | 1-2 years experience in operations or automation roles, hands-on AI tool usage, no-code automation skills, strong problem-solving, and communication abilities. | Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in? We are seeking a GTM Operations Automation Analyst to help operationalize AI and automation across the GTM Customer Organization. This is a hands-on role at the intersection of AI, integrations, and business operations, where you'll help our teams work smarter, faster, and more efficiently. You'll partner with stakeholders across Customer Success, Support, Professional Services, Solution Architecture, and Operations to uncover problems, design solutions, and deliver measurable impact. In this high impact role, your focus will be on building the systems, automations, and workflows that empower customer-facing teams to scale. What You'll Do • Collaborate with GTM teams to identify and prioritize high-impact use cases for AI and automation across the Customer Organization. • Design, build, and scale integrations between GTM tools (Salesforce, Zendesk, Gainsight, etc.) and AI-powered services. • Develop automation pipelines and data flows that enable proactive customer engagement and operational efficiency. • Explore APIs, SDKs, and emerging AI tools to test new ways of accelerating GTM execution. • Partner with operations and systems teams to ensure solutions are secure, maintainable, and scalable. • Operate with autonomy — owning projects from problem discovery through solution delivery. What We're Looking ForMust-Haves • 1–2 years of relevant experience in operations, analytics, automation, or integrations roles (including internships or project-based work). • Demonstrated use of no-code/low-code automation tools such as Zapier, Clay, or n8n. • Hands-on experience applying AI tools, APIs, or platforms (e.g., OpenAI, LangChain, Glean, AI workflow automation) to real-world problems — must be able to describe concrete examples. • Strong problem-solving and analytical skills, with the ability to take ambiguous problems and design structured solutions. • Excellent communication skills; comfortable engaging with both technical and non-technical internal stakeholders. • Thrives in a small, high-growth, high-ownership environment. Preferred • Ability to write production or prototype-level code in Python, JavaScript/TypeScript, or a similar language. • Familiarity with Salesforce, Zendesk, Gainsight, or other GTM/customer success platforms. • Experience working in or supporting Customer Success, Support, or Professional Services teams. Why Join Redis? • Be at the forefront of bringing AI + automation into the GTM Customer Organization at a global scale. • Small team = high impact. Your work won't get lost in the noise — it will directly shape how Redis GTM operates. • Learn from senior engineers, operators, and AI practitioners while taking on real ownership early in your career. • Redis is scaling fast, which means there's enormous room for career growth and skill development. The estimated gross base annual salary range for this role is $76,952 – $120,545 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. #LI-WK1 #LI-Remote As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.