RedHelm

Provide first-level technical support to end users via multiple communication channels and document issues in a ticketing system. | Requires at least 1 year of technical support experience and basic knowledge of Windows, Microsoft 365, Active Directory, and network troubleshooting. | RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you’ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You’ll develop both your technical and professional skills as you grow your career in information technology. Responsibilities and Duties Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware. Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets. Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level. Perform basic remote troubleshooting by guiding users through problem-solving steps. Identify and recommend process improvements to enhance efficiency and service quality. Deliver excellent customer service and maintain professional communication with end users. Maintain up-to-date knowledge of company procedures, products, and services. Meet or exceed departmental performance standards and KPIs. Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards. Collaborate effectively within a team environment while also working independently. Demonstrate reliability, accountability, and consistent attendance. Assess situations logically, resolve issues efficiently, and seek assistance when appropriate. Qualifications 1+ years of experience in technical support, help desk, or contact center environments or equivalent education Experience or exposure to using a ticketing system (preferred). Basic knowledge of Windows 7–11 troubleshooting. General understanding of peripheral device and printer/scanner setup and troubleshooting. Familiarity Microsoft 365 and MS Office applications. Familiarity with VPN configuration and general network troubleshooting. Experience or exposure to providing remote support. Basic Active Directory knowledge (user management, password resets, etc.). Soft Skills Strong attention to detail and organizational skills. Excellent verbal and written communication abilities. Ability to apply established processes while adapting to procedural changes. Proven analytical and problem-solving skills. Strong interpersonal and customer service skills. Additional Details Location: Atlanta, GA (Remote) Department: Business Process Outsourcing (BPO) Reports To: Help Desk Manager Employment Type: Full-time, Non-exempt Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. Equal Opportunity Employer RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities. Please Note: RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa. Why Join Us This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next. We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization. We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

Lead sales operations team, manage CRM and CPQ tools, deliver sales data insights, improve sales processes, and collaborate cross-functionally to drive sales effectiveness. | Experience with HubSpot CRM and CPQ tools, strong analytical and reporting skills, leadership experience, excellent communication, and process optimization capabilities. | At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right—not just what's easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology—we build trust, deliver impact, and lead with purpose. Sales Operations Manager Role Overview The Sales Operations Manager plays a pivotal role in enabling and empowering RedHelm's national sales team. By leveraging tools, data insights, and streamlined processes, this role ensures alignment between sales and operations while driving clarity, precision, and performance. Acting as both a strategist and problem solver, the Sales Operations Manager translates data into meaningful action, maintains seamless system administration, and serves as a trusted escalation point for the Sales Ops team. Success in this role depends on collaboration across Sales, Finance, and Operations, working together to deliver the excellence and dependability that define RedHelm's approach. Key Responsibilities Data, Reporting, and Insights • Maintain and manage financial and sales performance data in HubSpot, ensuring accuracy and accessibility for leadership. • Lead the monthly board deck process, gathering and synthesizing data into clear, compelling reports and supporting narratives. • Monitor bookings data and deliver timely updates to Sales and Finance leadership. • Build and refine HubSpot dashboards and reports to support recurring and ad-hoc reporting needs. • Translate data into actionable insights, surfacing trends, risks, and opportunities that inform leadership decisions. Team Leadership & Escalation • Lead and enable the Sales Operations team, setting clear expectations and fostering independence and accountability. • Serve as the first point of escalation, providing guidance, problem-solving support, and connecting the team with the right resources. • Provide coaching and feedback to strengthen execution and build team capabilities. Systems & Tools Administration • Act as subject matter expert and administrator for HubSpot CRM, ensuring system integrity, configuration, and adoption. • Oversee DealHub CPQ administration, including adding new products and supporting quoting escalations. • Partner with Sales and Operations to optimize tool usage and reduce friction in the sales process. Process & Operations Flow • Define, maintain, and continuously improve sales processes to ensure smooth handoffs between Sales and Operations. • Resolve process-related questions and proactively address obstacles to keep work moving efficiently. • Collaborate with Sales leadership to improve pipeline hygiene, forecast accuracy, and overall sales effectiveness. Cross-Functional Partnership • Partner with Finance and Operations to ensure accurate reporting of bookings, cross-sell activity, and revenue forecasts. • Collaborate with leaders across Sales, Finance, and Operations to align data, reporting, and processes with organizational goals. • Act as a trusted partner who balances sales objectives with operational readiness and long-term client success. Skills & Attributes • Strong knowledge of HubSpot CRM and reporting ; familiarity with CPQ tools such as DealHub. • Analytical mindset with proven ability to interpret sales data and provide actionable insights. • Proficiency with Excel or BI tools to support data analysis and reporting. • Clear and confident communicator who can engage both technical stakeholders and executive leadership. • Highly organized and detail-oriented, able to manage recurring deliverables and deadlines. • Proactive problem solver with a focus on improving workflows and reducing friction. • Strong leadership skills with experience coaching and developing teams desired. Measures of Success (internal) • Accuracy, timeliness, and clarity of board decks, forecasts, and reporting deliverables. • Sales Operations team operating with independence and minimal escalations. • Smooth administration and high adoption of HubSpot and DealHub. • Improved forecast accuracy, pipeline health, and sales rep efficiency. • Consistent delivery of the right data and insights to cross-functional teams. • Ongoing process improvements that reduce friction and enable sales performance This role offers an annual salary range of $100,000 to $115,000, based on experience and qualifications.