Rectangle Health

Handle inbound customer calls and emails to resolve issues and ensure satisfaction. | 1-3 years customer service experience, multitasking skills, strong communication, and ability to manage high-volume support. | Customer Care Coordinator At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance. Position Overview: The Customer Care Coordinator will work with our most valuable asset- our customers. This person will be an instrumental member of our phone and email support team. They will field incoming calls into our call center as well as incoming emails in an efficient and effective manner. They will be responsible for providing a top-notch service, handling customer inquiries and resolving issues. The support team's goal is to increase customer retention by driving product adoption and resolving problems on the first call. Primary Job Duties: Coordinating & Implementing Solutions for Customers: Fielding customer issues via inbound calls and email and by responding in timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact. Customer Relationship Management: Documenting interactions quickly and accurately in Salesforce. Utilizing the proper call coding for tracking purposes and to assist in driving initiatives to improve the overall customer experience. Cross Functional Collaboration: Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf. Pdoduct Support & Training: Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage. Minimum Qualifications • 1-3 years of customer service or customer support experience. • Ability to manage a high-volume workload, including ~30 inbound/outbound calls and ~20 emails daily, while consistently meeting SLA requirements. • Demonstrated ability to multi-task across phone and email channels simultaneously without impacting service quality. • Strong commitment to delivering high-quality customer experiences, with a focus on satisfaction and retention. • Proven ability to resolve customer issues efficiently, including on first contact when possible. • Ability to identify customer needs and provide accurate, solution-oriented guidance. • Experience utilizing ticketing or case management systems, including maintaining detailed and organized documentation. • Ability to de-escalate customer concerns and appropriately escalate complex issues when needed. • Excellent written and verbal communication skills, with a professional and customer-focused tone. • Ability to work collaboratively in a team environment while managing individual workload. • Ability to perform effectively in a fast-paced, high-volume support environment with strong time management skills. • Demonstrated ability to quickly learn and apply new systems, processes, and product knowledge. Preferred Qualifications • Experience supporting customers in payments, fintech, healthcare, or technology environments. • Familiarity with account management principles within a customer support or service context. • Experience becoming a subject matter expert (SME) on products, systems, or workflows. • Prior experience handling high-volume support queues with competing priorities. Compensation & Benefits: • Salary: $55,000 - $55,000 annually • Competitive Medical Health Plans, HSA & FSA • Employer Paid Low Medical Plan for Employee & Dependents • Employer Paid Dental & Vision for Employee • Employer Paid Life Insurance for Employee • Employer Paid Long-term Disability for Employee • Employer Paid Hospital Confinement for Employee ~ (If enrolled in Medical) • 15 days PTO & 7 Sick Days Annually • 11 Fixed Paid Holidays • 401(k) Matching up to 3% About Us: Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company's innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually. View our CCPA disclosure notice here

Lead go-to-market strategy, own competitive intelligence, develop product positioning and messaging, enable sales teams, and collaborate across Product, Sales, and Marketing to drive product adoption and growth. | 5+ years product marketing experience in B2B SaaS, preferably healthcare payments, with strong storytelling, competitive intelligence, content creation, collaboration, and project management skills. | Product Marketing Manager At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance. Position Overview At Rectangle Health, the Product Marketing Manager leads go-to-market strategy and owns our competitive intelligence program. This person positions our platform to grow pipeline and drive adoption and retention within our customer base. The Product Marketing Manager is a strategic thinker and product expert, who uses market research and competitive analysis to create compelling messaging that stands out in a crowded market, enabling sales and customer teams, and executing initiatives that drive product adoption and customer growth. In addition to the Marketing team, you will regularly collaborate with Product, Customer teams, and Sales. For Full-Time Employees we offer: • Competitive health, dental, and vision benefits • Guardian Hospital Indemnity coverage • Life & LTD • 401(k) matching up to 3% Primary Job Duties: • Own and articulate differentiated product positioning and messaging for our solutions. • Be the expert on our buyers, who they are, how they buy and their key buying criteria. • Create and maintain product collateral (presentations, product videos, web copy, etc). • Position Rectangle Health’s products and features, including developing and maintaining our key differentiators, value propositions and messaging. • Develop product positioning, messaging, and core use cases / case studies within each targeted vertical. • Lead the competitive intelligence program, including research, analysis, and dissemination of insights (battlecards, competitive training, and presenting findings to leadership and cross-functional stakeholders). • Collaborate with Product and Strategy teams to inform product roadmaps, based on industry trends and competitor movements—product launches, pricing changes, partnerships, messaging, etc. • Work with Product to coordinate and lead product launches. • Enable our sales teams with materials such as objection handling, pitch decks, one-pagers, stats, and training sessions that improve conversion rates. • Support the Enterprise Sales team by developing custom positioning and materials to engage target accounts as needed. • Partner with demand generation teams to create campaigns that drive awareness, lead generation, and customer engagement. Work closely with design to optimize marketing assets for conversions. • Collaborate with relationship managers, support, and customer marketing to ensure successful product adoption. • Define and track key performance metrics related to product marketing effectiveness and use data-driven insights to optimize messaging, launches, and resources. Minimum Qualifications: • 5+ years of product marketing experience in B2B SaaS, ideally in healthcare payments or revenue cycle management functions in healthcare. • Proven experience running or contributing to competitive intelligence programs, market research, and customer insights gathering. • Exceptional storytelling, writing, and presentation skills. • Experience successfully extracting value-based messaging from technical product specs; experience in content marketing. • Experience developing and presenting different types of content (one-pagers, sales decks, website content and demo videos) • Highly motivated, results-driven, acts tactically. • Excellent collaboration skills with cross-functional teams, especially Product, Sales and Marketing. • Familiarity with product-led growth or sales-assisted go-to-market strategies is a plus. • Strong project management skills and the ability to work in a fast-paced environment with shifting priorities. About Us: Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually. New York pay range $110,000 - $135,000 USD plus bonus View our CCPA disclosure notice here