Recora, Inc

As an Inbound Call Specialist, you will handle inbound calls from patients regarding eligibility and insurance coverage. You will ensure each interaction is managed with empathy and professionalism. | The role requires 1-2 years of experience in a healthcare call center or customer service environment. Strong communication skills and the ability to explain complex information clearly are essential. | Job Title: Inbound Call Specialist Classification: 1099 Contractor; Part-Time Hours/Schedule: Mon-Fri; 9am-2pm ET OR 10am-3pm ET Work Structure: Fully Remote (United States) Team: Enrollment Operations Reporting to: Enrollment Team Supervisor Location: United States Compensation: $18 per hour About Us: One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients. Job Summary: As an Inbound Call Specialist, you will serve as the first point of contact for patients calling Recora with questions about their eligibility, coverage, or missed calls. Your role will focus on providing accurate information, routing calls appropriately, and ensuring each patient interaction is handled with empathy and professionalism. This position is ideal for someone with strong communication skills and comfort delivering sensitive information about eligibility or insurance coverage, while maintaining a patient-centered and supportive tone. Key Responsibilities: Inbound Call Handling: Answer inbound calls from patients with questions about program eligibility, insurance coverage, or missed calls. Eligibility Explanations: Communicate clearly and compassionately with patients who are ineligible due to insurance or clinical factors. Missed Call Management: Return patient voicemails and respond to calls from patients following up on Recora outreach. Call Routing: Direct calls to the appropriate Enrollment Specialist or internal team (e.g., Insurance Review, Clinical Team) when additional action is required. Documentation: Record all patient interactions accurately and promptly in Recora’s system. Professional Communication: Uphold Recora’s standards for empathy, clarity, and efficiency in every patient conversation. Required Skills & Qualifications: 1–2 years of experience in a healthcare call center, patient access, or customer service environment. Ability to explain eligibility or insurance outcomes in clear, patient-friendly terms. Excellent verbal communication and active listening skills. Strong attention to detail and ability to navigate patient management or CRM systems. Reliable internet connection and quiet workspace suitable for remote work. Availability to work 20–25 hours per week during standard business hours. Preferred Qualifications: Experience in telehealth, cardiac rehab, or other healthcare enrollment settings. Familiarity with Medicare, Medicare Advantage, and commercial insurance plans. Prior experience working in a metrics-driven environment. *Note: This is a 1099 contractor position

The Clinical Staff Program Manager will lead the virtual cardiac rehabilitation program, managing a team of care providers to ensure high-quality patient care. This role involves strategic planning and execution to drive program success. | Candidates should have proven experience in managing virtual care programs and a strong background in exercise physiology. Strong leadership and communication skills, along with the ability to analyze data for program improvements, are essential. | Job Title: Clinical Staff Program Manager Classification: Full Time Work Structure: Fully Remote Schedule/Shift: Standard Business Hours Team: Clinical Operations Reporting to: Senior Manager, Cardiac Rehab Location: United States Compensation: $65,000-$75,000 annually About Us: Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. Position Overview Recora Health is seeking a dedicated and experienced Clinical Staff Program Manager to lead our virtual cardiac rehabilitation program. This role involves managing a team of care providers, ensuring high-quality patient care, and driving program success through strategic planning and execution. The ideal candidate will have a strong background in exercise physiology and a passion for improving patient outcomes in a virtual setting. Key Responsibilities Care Provider Management Develop and manage care provider schedules to ensure adequate coverage and optimal patient care. Conduct performance reviews to support professional development, uphold program standards, and address underperformance by implementing targeted improvement plans for care providers to include contract termination. Ensure care providers meet performance targets and work with them to create plans for achieving those goals. Provide guidance and support to the Lead Exercise Physiologist and Lead Intake Specialist, ensuring alignment with program goals, effective onboarding and training, session shadowing, and completion of other assigned responsibilities. Hiring, Onboarding, and Training Lead the recruitment process for new care providers, ensuring the selection of qualified candidates. Oversee onboarding and training programs to equip new hires with necessary skills and knowledge. Operational Oversight Review and approve invoices related to program operations, ensuring accuracy and compliance with budgetary constraints. Develop and update standard operating procedures (SOPs) to reflect workflow changes and ensure program efficiency. Data and Metrics Tracking Monitor and analyze program data and metrics to assess performance and identify areas for improvement. Use data-driven insights to inform decision-making and strategic planning. Communication and Meetings Facilitate regular meetings with care providers to discuss program updates, share best practices, and collaborate on projects. Prepare agendas and lead monthly huddles to ensure team alignment and effective communication. Monitor care team slack channels and respond to escalations from care providers. Qualifications Proven experience in managing virtual care programs. Proven experience managing a staff of 50+ 1099 contractors. Strong leadership and communication skills. Ability to analyze data and metrics to drive program improvements. Experience in patient care and retention strategies. Familiarity with virtual health platforms and technologies. We are an equal opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.