Readily

Manage post-sale customer success including onboarding, adoption, retention, and expansion in a regulated healthcare environment. | Requires 2+ years in healthcare compliance, customer success or account management, and healthcare technology or SaaS experience. | About Readily 30% of U.S. healthcare cost is administration. We’re fixing that. Readily is building the compliance layer for every healthcare company. Billion-dollar insurers and health plans turn to Readily to analyze regulations, conduct audits, and automate compliance research with AI. We’re the fastest-growing company in this space - tripling revenue QoQ. And we’re just getting started. There’s an old Yorkshire saying: “Where there’s muck, there’s brass.” Healthcare compliance is messy. But in that mess lies an enormous opportunity. If you’re hungry to take ownership and build systems that matter, this is it. 🎉 Why work with us We believe great teams do their best work when they feel supported, valued, and set up for success. Support for success - We provide the tools, resources, and hands-on support you need to be productive and excel in your role. Collaborative environment - Work alongside a team that values innovation, accountability, and continuous improvement. Free lunch - Enjoy complimentary meals to make your day easier and more enjoyable. Medical benefits - Comprehensive medical coverage to support your health and well-being. About The Role Reports to: Head of Customer Success We’re looking for a hands-on, data-driven Customer Success Manager to own post-sale success for enterprise customers in a regulated healthcare environment. This role is focused on onboarding, implementation, adoption, retention, renewal, and expansion, with a strong emphasis on driving customer outcomes and partnering closely with Product, Engineering, and Sales. You’re comfortable operating in ambiguity, biased toward action, and willing to roll up your sleeves to solve hard problems alongside customers and internal teams to translate customer needs into product improvements. 💌 What you’ll do Own end-to-end onboarding and implementation process, ensuring every new customer achieves rapid time-to-value and drives early, sustained product usage. Drive sustained account engagement through proactive check-ins, strategic business reviews, and customized product training sessions that maximize customer value and adoption. Track and manage customer health through key metrics, such as usage and satisfaction—proactively mitigating risks and resolving blockers to drive successful outcomes. Serve as the trusted voice of the customer, creating a success plan, translating feedback and insights into clear, actionable product and process recommendations in partnership with Product and Engineering. Own and maintain comprehensive, up-to-date customer insights, including goals, context, and status—so internal teams can align and execute with clarity and precision. 🔔 Qualifications 2+ years of experience in healthcare compliance. 2+ years of experience in customer success or account management. Experience in healthcare technology or SaaS. Familiarity with compliance frameworks and risk management processes. Experience creating structured onboarding and lifecycle playbooks. ⚡️Skills & Competencies Strong relationship-building and communication skills. Excellent problem-solving and critical-thinking skills. Comfortable working with data, dashboards, and performance metrics. Ability to manage multiple accounts and priorities simultaneously.

| About Readily 30% of U.S. healthcare cost is administration. We’re fixing that. Readily is building the compliance layer for every healthcare company. Billion-dollar insurers and health plans turn to Readily to analyze regulations, conduct audits, and automate compliance research with AI. We’re the fastest-growing company in this space - tripling revenue QoQ. And we’re just getting started. There’s an old Yorkshire saying: “Where there’s muck, there’s brass.” Healthcare compliance is messy. But in that mess lies an enormous opportunity. If you’re hungry to take ownership and build systems that matter, this is it. About the Role We’re hiring a Full-Stack Engineering Intern to join our founding team in building the future of healthcare compliance AI. You’ll work directly with the founders, owning projects end-to-end - from whiteboard to customer launch. You’ll have founder-level ownership, shaping core products, prototyping new AI-driven features, and sitting in on customer calls to see your work make an immediate impact. As an Intern you have the capability to make 10x impact compared to 99% of big tech opportunities What You’ll Do Own and ship full-stack product features (React, Node/Python, Postgres). Translate messy customer problems into elegant product experiences. Work across the stack: from front-end flows → backend APIs → AI model integrations. Partner directly with customers — discovery, iteration, launch, and support. Make smart tradeoffs between speed, scope, and stability. What We’re Looking For Strong across frontend + backend: React, Node.js/Python, Postgres. Hunger: High agency, a willingness to learn, and a drive to do whatever it takes Customer-obsessed: unsolved user issues keep you awake at night. Intellectually humble: low ego, high curiosity, collaborative. Biased toward action: You act, you don't wait Why Join Readily Direct mentorship from YC-backed founders. True founding-team ownership, even as an intern Career-defining experience: work that actually ships to billion-dollar customers. Hyper-growth environment (3× QoQ — you’ll feel it). A real chance to fix healthcare’s most expensive problem with AI. Weekly pickleball 🏓 + a team that loves to win together. 📩 If you want an internship where you’ll learn fast, ship real, and own big problems - we’d love to talk.