RapidSOS

Providing technical support and troubleshooting complex enterprise IT issues across multiple platforms and environments. | Experience in technical support, escalation management, and cross-functional collaboration in IT environments. | In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com. What this role is about: We’re seeking a Senior Software Engineer to join a highly innovative team building the next wave of intelligent emergency technology. In this role, you’ll design and develop modern full stack applications and systems that ensure critical information reaches telecommunicators and responders quickly, accurately, and reliably in their most urgent moments. You’ll work hands-on across distributed systems, real-time data delivery, and AI-driven features that help public safety receive, interpret, and act on information faster. You will have the opportunity to collaborate across teams to help drive architectural decisions, improve performance and scalability, uphold engineering excellence, and champion an AI-forward approach to how we build and ship software. If you thrive in a fast-paced, mission-driven environment and want to build backend systems that make a meaningful difference where every second matters, this is your opportunity to help shape the future of public safety technology! What you’ll do: Drive the architecture, design, and implementation of a system for managing deployed customer solutions at scale Work with a small, nimble team responsible for discovering and sharing new ways to rapidly build and release software Lead strategic architectural decisions, help drive alignment, and optimize applications for performance, scalability, and observability Be AI-forward and curious—investigate, test, and apply emerging technologies to plan, execute, and validate projects, rethink processes, and share best practices that help the team work smarter and deliver more impactful solutions Actively participate in code reviews and pair programming sessions, sharing knowledge, championing best practices, and contributing to the continuous improvement of team processes Drive improvements by rethinking and reinventing our practices, processes, and systems to make them smarter, faster, and more impactful Identify opportunities to assess and enhance current applications, including refactoring code and upgrading technologies used Leverage modern AI development tools (Claude Code, Cursor or similar) to accelerate delivery, improve code quality, and raise the overall impact of the team Play a key role in transforming how products are built and delivered at RapidSOS by shaping and implementing new architecture that enables faster, more scalable, and more reliable solutions What we’re looking for in our ideal candidate: 5+ years of professional backend or full stack software development experience with deep expertise in Python and/or Node Experience integrating with RESTful APIs and delivering comprehensive end-to-end solutions in a cloud environment (preferably AWS) Experience working with relational and non-relational databases and with message bus or event-driven systems (RabbitMQ, Kafka, SQS) Experience building AI-driven features or using AI tools to enhance acceleration of development, and is proactive about leveraging emerging technologies Strong communication and interpersonal skills; is a team player with a positive attitude who can also work independently as needed Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership Strong proficiency in coding best practices – ability to write clean, maintainable, and testable code Demonstrated expertise in problem solving – from troubleshooting issues to debugging a large codebase Thrives in operating in fast-moving environments with evolving objectives and ambiguous milestones, taking ownership and initiative to deliver results Ability and willingness to collaborate in-person a few times per quarter, or as needed Nice-to-have experience (but not required!): Experience with managing cloud infrastructure and writing infrastructure-as-code Proficiency with real-time communication technologies such as WebSockets Experience in working in an agile, iterative engineering environment What we offer: The chance to work with a passionate team on solving one of the largest challenges globally Competitive salary and benefits and equity participation A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $155,000 - $185,000. This role will also be eligible to receive equity options. #LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

Provide technical support and troubleshoot complex enterprise IT infrastructure issues. | Experience in enterprise IT support, storage, networking, and cross-platform environments with strong problem-solving and communication skills. | In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com. What this role is about: Are you excited to build features that make a real-world impact at massive scale, from user interfaces to the services that power them? At RapidSOS, we create technology that helps organizations operate smarter with real-time data — and, in critical moments, powers emergency response by ensuring life-saving information reaches those who need it most. We’re seeking a Senior Software Engineer to build intuitive, visually engaging, and robust user interfaces that bridge the gap between complex technical solutions and real-world challenges. While this role is frontend-focused, you’ll own features end-to-end — delivering seamless functionality from the UI to the supporting services. You’ll collaborate closely with product, design, and engineering teams to evolve a platform used by leading organizations, defining how real-time information is visualized, understood, and acted upon in emergency situations. You'll also play a pivotal role in driving architectural decisions, ensuring our interfaces are scalable, high-performing, and accessible. What you’ll do: Drive the architecture, design, and implementation of new features, leveraging Typescript and Python Lead strategic architectural decisions, help drive alignment, and optimize applications for performance, scalability, and accessibility Engineer dynamic, responsive user interfaces that combine intuitive, user-centric interactions with polished design for enterprise customers Translate design ideas into high-quality, user-focused interfaces that are technically feasible Identify opportunities to assess and enhance current applications, including refactoring code and upgrading technologies used Collaborate in an agile environment with stakeholders across Engineering, Design, GTM, and Product to develop solutions for RapidSOS products Leverage modern AI development tools (Claude Code, Cursor or similar) to accelerate delivery and improve code quality Actively participate in code reviews and standups, sharing knowledge, championing best practices, and contributing to the continuous improvement of team processes Own meaningful parts of our platform, have an impact, grow with the company What we’re looking for in our ideal candidate: 5+ years of professional frontend or full-stack engineering experience with 3+ years of developing rich, interactive, scalable frontend applications with React and TypeScript Proficiency with ideally Python – proficiency with Go, node.js, C++/C or a similar language will be considered with willingness to learn Python Experience with modern CSS frameworks and libraries such as Styled Components Experience building, maintaining, and integrating RESTful APIs and delivering comprehensive end-to-end solutions in a cloud-based environment Ideally has experience building AI-driven features or using AI tools to enhance acceleration of development, and is proactive about leveraging emerging technologies Strong communication and interpersonal skills; is a team player with a positive attitude Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership Cares deeply about the user experience and is able to quickly identify the optimal visual strategies to meet both product and design goals Strong proficiency in coding best practices – ability to write clean, maintainable, and testable code Demonstrated expertise in problem solving – troubleshooting issues and debugging a large codebase Ability and willingness to collaborate in-person quarterly, or as needed Nice-to-have experience (but not required!): Experience integrating with WebSocket APIs for real-time data streaming Experience working with a Map UI provider such as Google Maps or ESRI Experience with a JavaScript testing tool (We use Jest, Playwright, and React testing library at RapidSOS but any testing library experience would be helpful!) Understanding of JavaScript security best practices Familiarity with design handoff tools like Figma What we offer: The chance to work with a passionate team on solving one of the largest challenges globally Competitive salary and benefits and equity participation A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $155,000 - $185,000. This role will also be eligible to receive equity options. #LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

Lead the development and architecture of mission-critical public safety platform features, ensuring high performance, scalability, and user-centric design. | 5+ years of full-stack experience with proficiency in TypeScript, React, and cloud integration; experience with Python and AI features is preferred. | In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com. What this role is about: We’re looking for a Senior Full-Stack Software Engineer to lead the development of mission-critical features for our public safety platform, owning solutions end-to-end from intuitive user experiences to the services and architecture that power them. You’ll build high-performing, scalable, and reliable systems, shape architectural strategy, mentor junior engineers, and collaborate cross-functionally to deliver seamless, data-informed user experiences that help first responders act when every second counts. If you thrive in a fast-paced, collaborative, mission-driven environment and are excited about leveraging cutting-edge technologies to make a tangible impact where every second matters, this is your opportunity to help shape the future of public safety! What you’ll do: Drive Full-Stack Development: Lead the architecture, design, deployment, and implementation of new features for our public safety product(s), leveraging React, Typescript, and Python. Strategic Architectural Leadership: Lead strategic architectural decisions, drive technical alignment, and optimize applications for peak performance, scalability, accessibility, and the successful implementation of AI capabilities. Engineer Intuitive UX: Maintain and develop intuitive, user-centric interfaces for public safety systems, balancing aesthetics with practical interaction design, with a focus on leveraging AI to enhance user workflows. Enhance and Modernize: Proactively assess and enhance current applications, including refactoring code and upgrading core technologies. Ensure Product Reliability: Implement best-in-class software development practices (unit/integration/performance tests, monitoring, detailed specs) to guarantee products are highly reliable and fault-tolerant to operate in any emergency. Collaborate and Deliver: Work in an agile environment with stakeholders across Engineering, GTM, Design, and Product to develop impactful solutions, championing the use of AI to transform public safety. Champion Best Practices: Actively participate in code reviews and standups, sharing knowledge, mentoring peers, and contributing to the continuous improvement of team processes. What we’re looking for in our ideal candidate: 5+ years of professional full-stack engineering experience with 3+ years of experience with TypeScript, React, and modern CSS frameworks and libraries Proficiency with ideally Python – proficiency with Go, node.js, Rust, Java, C++/C or a similar language will be considered with willingness to learn Python Experience integrating with RESTful APIs and delivering comprehensive end-to-end solutions in a cloud-based environment Ideally has experience building AI-driven features or using AI tools to enhance acceleration of development, and is proactive about leveraging emerging technologies Strong communication and interpersonal skills; is a team player with a positive attitude Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership Strong proficiency in coding best practices – ability to write clean, maintainable, and testable code You are self-directed and enjoy solving difficult problems in a collaborative environment You are passionate about building and releasing software that serves a vital purpose; care deeply about the user experience and is able to quickly identify the optimal visual strategies to meet goals Ability and willingness to collaborate in-person a few times per quarter, or as needed Nice-to-have experience (but not required!): Experience with various vector and raster mapping softwares such as ESRI ArcGIS, Mapbox/MapLibre, and Google Maps SDKs Understanding of JavaScript security best practices Familiarity with asynchronous programming concepts, and comfortable with asynchronous systems (message buses, WebSockets) What we offer: The chance to work with a passionate team on solving one of the largest challenges globally Competitive salary and benefits and equity participation A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $155,000 - $185,000. This role will also be eligible to receive equity options. #LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.