Rally HQ, Inc.

Manage strategic enterprise customer accounts by driving executive relationships, account planning, and consultative growth to maximize customer value and revenue. | Requires 4-6+ years in enterprise consulting, account management, or customer success with proven ability managing complex renewals and expansions with executive stakeholders and strong consultative sales skills. | Why this role matters Rally is building the future of user research. We help product and research teams run more studies, recruit the right participants, and bring the voice of the customer into every decision. As a Strategic CSM operating as an Enterprise Customer Research-Ops Partner, you’ll be the strategic partner to some of Rally’s largest enterprise customers. You’ll own executive relationships, drive multi-threaded account plans, and guide a consultative growth motion to help our customers get maximum value from Rally over time. Why you’ll love working with accounts at Rally Mission-driven customers: You’ll partner with UX research leaders, design executives, and Research Ops teams—people who value curiosity, empathy, and insight. High-impact relationships: You’ll work on our highest-value accounts, often shaping how global product teams operate user research. Strategic influence: You’ll map organizations, identify champions and economic buyers, and lead joint success planning that ties Rally’s platform to business outcomes. Growth mindset: As Rally scales, you’ll define what a world-class enterprise account motion looks like—mentoring future AMs and influencing our customer journey. Culture of builders: We value scrappiness, experimentation, and collaboration across Product, Success, and Sales. In your first 180 days, you will… 30 days: Learn Rally’s platform and customer base, shadow calls, and begin building relationships within 3–5 enterprise accounts. 60 days: Become proficient with best practices, common customer goals and how to achieve them, build multi-threaded relationship maps, and identify early expansion opportunities. 180 days: Own a book of some of our largest enterprise customers with measurable success in adoption, retention, and revenue growth; deliver a playbook for multi-threading and consultative expansion. What you’ll own Strategic account planning and relationship mapping for top enterprise customers. Multi-threaded executive and stakeholder engagement (from champions to economic buyers). Annual and multi-year growth plans: expansions, upsells, and value-driven renewals. Joint success planning that connects Rally’s solutions to customers’ business priorities. Partnering with Customer Success, Product, and Sales to surface insights and influence the roadmap. What we’re looking for 4–6+ years in enterprise Consulting, Account Management, Customer Success, or Strategic Sales Proven ability to manage complex renewals and expansions with executive-level stakeholders. Skilled at consultative discovery, value-selling, and running strategic QBR/EBR type conversations. Strong multi-threading, negotiation, and relationship-building skills across technical and business teams. Comfort balancing strategic growth planning with hands-on execution and collaboration. Nice to have Familiarity with UX research workflows or experience working with or selling into Product, Research Ops, or Design teams. Experience guiding customers through change management or workflow transformation. Our process Manager screen (30 min) Meet our CEO, Oren (30 min) Mock Onboarding Kickoff with access to a Rally workspace (30 min) Super Day - meet your fellow collaborators! Fast decision → offer About Rally UXR Rally makes it easy for Product, Design, and UX Research teams to talk to their users. We believe continuous user research is the key to uncovering real problems and honing in on the right solutions. We want to help companies get closer to their users so they can bring better products to market. User Research is a nascent function at SaaS companies and growing 40% YoY. It’s an underserved segment of the market that relies on disjointed, manual tooling (i.e. spreadsheets) that drive massive inefficiencies in their workflow. We’re starting by solving the most burning pain point in user research today: recruiting your own users for research. We’re doing this by building the world’s best User Research CRM - a platform that automates outreach, screening, scheduling, incentives, and participant tracking, all in one place. Read more about our plans for the future of User Research here

You will scale and evolve backend systems that manage hundreds of millions of participant records while optimizing data pipelines and improving system responsiveness. Additionally, you will own critical infrastructure and drive the evolution of services to handle greater scale and reliability requirements. | You should have deep experience developing complex backend systems and familiarity with JavaScript/TypeScript. Experience in building scalable infrastructure and leading significant projects or teams is also required. | At Rally, we believe talking to users is the most important way to build great products. That’s why we’ve built the most powerful User Research CRM used by teams at Google, Figma, GitLab, MongoDB, and more to streamline every step of the research process in one tool. We’re a remote-first, Series A startup with a small, senior team of builders. While we have a rich remote first culture, we also invest in regular in-person offsites and a yearly remote office stipend. As a Senior/Staff Backend Engineer, you’ll be key to scaling Rally’s core systems and services to power the next 100M+ participant records and billions of events we process. You’ll own critical systems like Email/SMS, data sync pipelines, search, workflow automation, and help lay the foundation for AI features. Our codebase is fully TypeScript, and while you don’t need experience with our exact stack, you should have strong JavaScript fundamentals and an eagerness to learn. Why Join Rally? You'll have the opportunity to define and evolve our backend architecture as we rapidly scale, directly impacting our growth. We're a senior team that values craftsmanship, and you'll play a crucial role in mentoring future engineers as we grow. What you’ll do Scale and evolve backend systems that manage hundreds of millions of participant records. Optimizing data pipelines, improving system responsiveness, and solving complex performance challenges as we grow. Own and mature critical infrastructure such as email/SMS delivery, data syncing pipelines, search APIs, and workflow automation. Ensuring reliability, observability, and operational excellence as these systems grow in complexity and usage. Drive the evolution from 1→10, improving existing services to handle greater scale, tighter reliability requirements, and deeper product integration. Not just building new features, but strengthening the platform beneath them. Collaborate cross-functionally with design, marketing, sales, customer success, and the founding team to shape product direction and ensure engineering is aligned with user needs and business goals. Lead with technical vision, identifying opportunities to reduce complexity, improve developer experience, and guide architectural decisions that support long-term growth. Think platform first. You’ll design reusable systems and clear abstractions that power future products. We look for engineers who build with scale, flexibility, and long-term maintainability in mind. Performance Expectations (First 3–6 Months) Own a critical backend system and deliver measurable improvements in its performance, reliability, or scalability. Propose, lead and implement an architectural enhancement aligning with our growth. Influence technical direction through impactful code reviews, design discussions, and mentorship. Collaborate effectively with engineering, product, and go-to-market stakeholders to ensure aligned execution. Our Tech Stack Fullstack TypeScript, AWS with Terraform, Postgres, ElasticSearch, Kafka, Temporal Requirements You have deep experience developing and maintaining complex backend systems. You have experience working with Javascript/Typescript. You have experience building 1->10 infrastructure. You have experience leading a significant project or team of engineers. Bonus Points Familiarity with distributed systems patterns (e.g., microservices, event-driven architectures). Prior experience in a fast-paced startup environment. Interviewing at Rally Our interview process at Rally consists of three main phases -- intro calls, technical interview, and a super day where you'll get to meet the whole team. In the interview process, we'll be assessing your fit for the role and our culture. Here's more details on the process. Intro Call Meet with a founder for an introduction call for 30 minutes. Technical Interview You will then conduct a 2 hour technical interview with two different engineers. Our coding exercises will be based on real problems we've faced at Rally rather than leetcode like questions. For the product role, you'll be expected to use Javascript/Typescript to work across both the frontend and backend (API and DB level). On Site The last phase of the interview will be an "on site" with the full team (meeting over Zoom). You'll have 3 different calls with different members of our team. There won't be coding exercises in this part of the interview. About Rally UXR Rally makes it easy for Product, Design, and UX Research teams to talk to their users. We believe continuous user research is the key to uncovering real problems and honing in on the right solutions. We want to help companies get closer to their users so they can bring better products to market. User Research is a nascent function at SaaS companies and growing 40% YoY. It’s an underserved segment of the market that relies on disjointed, manual tooling (i.e. spreadsheets) that drive massive inefficiencies in their workflow. We’re starting by solving the most burning pain point in user research today: recruiting your own users for research. We’re doing this by building the world’s best User Research CRM - a platform that automates outreach, screening, scheduling, incentives, and participant tracking, all in one place. Read more about our plans for the future of User Research here

Manage onboarding, adoption, renewals, and expansion for mid-market and enterprise accounts while acting as a bridge between researchers and product outcomes. | Requires 3+ years in customer-facing roles with strong communication, stakeholder management, and a builder mindset, preferably with familiarity in UX research tools. | Why this role matters Rally is building the future of user research. We help product teams run more studies, recruit more participants, and bring the voice of the customer into every decision. As a Customer Success Manager operating as a Customer Research-Ops Partner, you won’t just manage accounts, you’ll be the bridge between researchers and product outcomes. You’ll own onboarding, adoption, renewals, and expansion, while shaping how Rally builds for our customers. Why you’ll love CS at Rally Mission-driven customers: You’ll work with UX researchers, design leaders, and Research Operations Managers - people who value curiosity, empathy, and insight. Impact at scale: Your feedback directly influences our roadmap; we design with CSMs as a critical input. Autonomy + ownership: You’ll manage a book of business end-to-end (~50 mid-market and enterprise accounts) and design strategies that stick. Growth path: As Rally grows, you’ll help define what modern customer success looks like, with opportunities to expand into specialization or roles on adjacent teams. Culture of builders: You’ll join a team that values scrappiness, experimentation, and stretching beyond the job description. In your first 180 days, you will… 30 days: Learn Rally, shadow calls, run your first onboarding kickoff, start to take ownership of 5-10 accounts. 60 days: Take ownership of another 10–15 accounts, launch an activation playbook, surface 3+ key product insights from customers. 180 days: Manage ~50 accounts with measurable improvements in activation, revamp a process to the next level. What you’ll own Onboarding & activation for new customers. Ongoing adoption, health monitoring, and renewal/expansion plays. Strategic conversations and relationship-building across exec sponsors, champions, and power users. Surfacing and synthesizing customer insights to guide product and design. What we’re looking for 3+ years in customer-facing roles: CSM, AM, Implementation/PS, Research Ops, Support lead, Consulting, or equivalent experience. Builder mindset: you’re curious, empathetic, and energized by solving ambiguous problems. Ability to balance strategy (long-term customer value) with execution (day-to-day touchpoints). Strong communication and stakeholder management skills. Nice to have Familiarity with UX research tools and workflows. Comfort with live onboarding sessions, technical troubleshooting, or setting up customer workflows. Our process Manager screen (30 min) Meet our CEO, Oren (30 min) Mock Onboarding Kickoff with access to a Rally workspace (30 min) Super Day - meet your fellow collaborators! Fast decision → offer About Rally UXR Rally makes it easy for Product, Design, and UX Research teams to talk to their users. We believe continuous user research is the key to uncovering real problems and honing in on the right solutions. We want to help companies get closer to their users so they can bring better products to market. User Research is a nascent function at SaaS companies and growing 40% YoY. It’s an underserved segment of the market that relies on disjointed, manual tooling (i.e. spreadsheets) that drive massive inefficiencies in their workflow. We’re starting by solving the most burning pain point in user research today: recruiting your own users for research. We’re doing this by building the world’s best User Research CRM - a platform that automates outreach, screening, scheduling, incentives, and participant tracking, all in one place. Read more about our plans for the future of User Research here