Rainforest

Build and scale a fintech product focusing on SaaS APIs and payment systems in collaboration with cross-functional teams. | 5+ years in SaaS or tech with full-stack development experience and a bachelor's degree or equivalent. | Who is Rainforest? Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey! Who are we looking for? We’re looking for experienced Software Engineers who are passionate about building rock-solid payment products that enable billions of dollars in transactions. You’ll join our engineering team to build and scale an early stage fintech product, using Go, Vue, and AWS, and sit within one of our 3 products-driven engineering teams. We seek innovators, hackers, and pioneers who can both get-stuff-done and collaborate effectively with development peers. You’ll know you’re the right candidate when you enjoy crafting reliable SaaS APIs and are also passionate about helping other developers to build their businesses upon those APIs. The right candidate will already have experience building SaaS web applications and REST APIs and a solid foundation of related concepts. What are some of the high-impact opportunities you’ll tackle? Build product at an early-stage company where you’ll be building things from scratch instead of refactoring decades-old code Ensure high availability and security of the product so that billions of customer funds can move seamlessly Collaborate with team members, both in engineering and product as well as within the wider organization, to bring product visions to life This opportunity is for you if you have / are: 5+ years as a Software Developer or similar role at a SaaS, payments, or technology company (experience with payments and/or PayFac is a plus!) Experience with full-stack web development leveraging cloud technologies Proactive and collaborative approach with the ability to partner closely with product, operations, risk, and finance Demonstrate the ability to work within an agile team structure in a collaborative manner Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture. If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com

Build and scale early-stage fintech SaaS products with high availability and security, collaborating across teams to deliver product vision. | 5+ years software development experience, SaaS and API expertise, collaborative agile team experience, and relevant degree or equivalent. | Who is Rainforest? Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey! Who are we looking for? We’re looking for experienced Software Engineers who are passionate about building rock-solid payment products that enable billions of dollars in transactions. You’ll join our engineering team to build and scale an early stage fintech product, using Go, Vue, and AWS, and sit within one of our 3 products-driven engineering teams. We seek innovators, hackers, and pioneers who can both get-stuff-done and collaborate effectively with development peers. You’ll know you’re the right candidate when you enjoy crafting reliable SaaS APIs and are also passionate about helping other developers to build their businesses upon those APIs. The right candidate will already have experience building SaaS web applications and REST APIs and a solid foundation of related concepts. What are some of the high-impact opportunities you’ll tackle? • Build product at an early-stage company where you’ll be building things from scratch instead of refactoring decades-old code • Ensure high availability and security of the product so that billions of customer funds can move seamlessly • Collaborate with team members, both in engineering and product as well as within the wider organization, to bring product visions to life This opportunity is for you if you have / are: • 5+ years as a Software Developer or similar role at a SaaS, payments, or technology company (experience with payments and/or PayFac is a plus!) • Experience with full-stack web development leveraging cloud technologies • Proactive and collaborative approach with the ability to partner closely with product, operations, risk, and finance • Demonstrate the ability to work within an agile team structure in a collaborative manner • Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture. If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com

The Payments Ops Specialist will be the first point of resolution for platform customers facing challenges or inquiries regarding the Rainforest product. Responsibilities include handling inbound requests, providing solutions, and collaborating with cross-functional teams to ensure customer satisfaction. | Candidates should have 1-2+ years of experience in customer support, preferably in payments or fintech. Strong communication skills, problem-solving abilities, and proficiency in CRM software are essential. | Who is Rainforest? Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey! Who are we looking for? We are seeking a dedicated and customer-oriented Payments Ops Specialist to join our team. In this role, you will be the first point of resolution for platform customers facing challenges, difficulties, or who have questions regarding the Rainforest product. What are some of the high-impact opportunities you’ll tackle? Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams. Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction. Collaborating with and escalating to cross-functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates. Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems. Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness. Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement. Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up-to-date information to customers. This opportunity is for you if you have / are: 1-2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. Strong problem-solving abilities and is passionately customer-focused to effectively address inquiries and resolve issues. Ability to work well independently as well as collaboratively in a fast-paced environment Organized and time-efficient in prioritizing tasks to meet deadlines. Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack. Incredibly detailed orientated and fixated on accuracy in data entry and record-keeping tasks. Adaptability and willingness to learn new technologies and processes. We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture. If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com