Rackspace

Designing and deploying enterprise AI solutions, building data pipelines, and integrating AI models into production systems. | Extensive experience in AI/ML, full-stack development, enterprise system integration, and customer-facing roles, with a focus on scalable, production-grade AI applications. | About the Role: Location: Remote (US) /Travel up to 25% | Reports To: VP, Data & AI | Job Level: Senior / Principal (IC) As a Sr. Forward Deployed Engineer (Sr. FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions. This role combines deep technical engineering with business acumen, customer empathy, and end-to-end solution ownership. You become the technical bridge between Rackspace’s AI platform capabilities and the customer’s most pressing business challenges. You will own the full solution lifecycle from problem discovery and rapid prototyping through production deployment and continuous optimization while feeding field insights back to our product and platform engineering teams. This role is ideal for someone who thrives at the intersection of engineering, strategy, and customer engagement and wants the autonomy and impact typically found at an AI startup, backed by the scale and resources of a global technology company. \n Key Accountabilities: Embed with strategic enterprise customers to rapidly diagnose critical business challenges, map data landscapes, and co-design AI solutions on-site. Lead end-to-end solution design and delivery of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time decision-making applications. Drive rapid prototyping and POCs that demonstrate tangible business value within days to weeks. Serve as the primary technical owner across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization. Architect production-grade Enterprise AI applications on Partner Foundry Solutions or Rackspace Private Cloud and GPU infrastructure, integrating with enterprise systems (ERP, CRM, data warehouses, data lakes). Build scalable data pipelines across structured and unstructured data using ETL/ELT, vector databases (Pinecone, Weaviate, AstraDB), and knowledge base frameworks. Develop and fine-tune LLM/SLM solutions; implement RAG architectures (LlamaIndex, Haystack) and orchestrate multi-agent workflows (LangChain, LangGraph, CrewAI). Ship with full-stack and DevOps depth: Python, Node.js/Go, React/Vue, Docker, Kubernetes, CI/CD, and GPU cluster management. Champion observability, monitoring, and telemetry to ensure trustworthy, auditable, and versioned AI agents in production. Identify expansion opportunities by working with sales and customer success to uncover high-value use cases across new business domains. Feed structured field insights back to Platform Engineering and Product on feature gaps, emerging needs, and usability improvements. Build reusable IP through reference architectures, accelerators, frameworks, and technical best practices that scale future engagements. Mentor engineers and customer teams, driving knowledge transfer and building internal AI competencies. Preferred Qualifications: Experience with Palantir Foundry, AIP, ontology modeling, Uniphore BAIC, or similar Enterprise AI development platforms. Knowledge of SLM fine-tuning, model distillation, RLHF, and AI evaluation frameworks. Experience building agentic AI solutions: multi-agent systems, tool use, and autonomous workflow orchestration. Familiarity with GPU infrastructure (NVIDIA H100/B200, InfiniBand) and private cloud platforms (OpenStack, VMware). Foundry certifications from Palantir/Uniphore or AI/ML-related certifications. Prior experience in technology consulting, AI startups, or Forward Deployed / Solutions Engineering roles. Domain expertise in financial services, healthcare, supply chain, defense, energy, or manufacturing. Experience with knowledge graphs, semantic modeling, and ontology-driven data management. Required Qualifications: BS/MS/PhD in Computer Science, Data Science, Engineering, Mathematics, Physics, or related field. 10+ years in software engineering, data engineering, or AI/ML delivery; at least 4+ years in customer-facing or field roles. Proven track record in building and deploying AI/ML applications in production at enterprise scale. Deep full-stack proficiency: Python (required), Node.js/Go, React/Vue, SQL/NoSQL databases. Hands-on with LLMs, prompt engineering, vector databases, data pipelines, application dashboards, RAG pipelines, and agent orchestration frameworks. Strong DevOps skills: Docker, Kubernetes, CI/CD, GPU infrastructure, cloud-native deployment patterns. Experience integrating across heterogeneous enterprise systems - ERP, data warehouses, data lakes, streaming architectures. Ability to translate ambiguous customer needs into actionable engineering plans under tight timelines. Excellent communication skills - comfortable with C-suite presentations, technical workshops, and cross-functional collaboration. Willingness to travel up to 25% for on-site customer engagements. \n #LI-Remote #LI-AS

Manage and develop HRIS systems, lead projects, and coordinate with cross-functional teams to optimize HR technology solutions. | 7+ years of experience with Workday, management experience, and a strong background in HRIS analysis and implementation. | Job Profile Summary The Manager, HR Technology is responsible for the strategy, development, configuration, testing, implementation, upgrades, enhancements, and integration of all human resource information systems within the corporate HR department. Serves as a senior-level HR business partner, analyst, and strategist in reviewing, analyzing, and reporting HR-related data to identify trends and recommend solutions to business partners for effective people strategies. Responsible for guiding the Product Roadmap for Workday while supporting the business in achieving program goals. Manages delivery of the product, team growth, and implementation of new features to fuel Rackspace's growth. \n Key Responsibilities Manages human resource department and organizational needs for human resource systems, with an emphasis on the technical components of business needs. Manages global team members on various schedules in support of HRIS projects. Manages full life cycle HRIS projects and the associated project planning. Recommends system design and configuration approaches to best meet current and future strategic HCM, Finance, and IT delivery. Researches costs and vendors, and manages contract renewal processes. Maintains systems to ensure continued operations and reporting efficiency, and resolves software issues. Ensures data integrity, system security, and testing of system changes. Designs and generates queries, reports, and dashboards. Serves as liaison between users, the IT and Software Engineering departments, and third parties. Researches new technologies and system solutions and keeps management informed. Prioritizes and delivers inbound requests for Core HR, Time and Absence, Benefits, Payroll, and HR Ticketing applications. Effectively utilizes data and metrics to develop technology roadmaps. Partners with HR, Finance, IT, and other partners (including vendor partners) to deliver innovative solutions. Leads day-to-day program activities and related meetings, including core team and external partners. Ensures project targets are met by actively running projects through appropriate resources, issues, and risk management. Identifies, assesses, and communicates key risks and issues to management and sponsors at all levels of the organization, and completes risk mitigation and remediation activities. Responsible for utilizing planning tools (i.e. Jira and ServiceNow) for tracking projects. Knowledge Strong domain expertise in all aspects of Workday. Demonstrable knowledge in the following disciplines: core HR, compensation, benefits, talent acquisition, talent management, payroll, integrations, reporting, and time & attendance. Knowledge of existing solutions, new technologies, and emerging trends. Education/Experience Bachelor's degree in Computer Science, Business Management, Project Management, Management Information Systems, or a related field. Masters' Degree preferred. 7+ years of progressive functional and technical experience in Workday. Experience managing or supervising employees. Experience implementing and administering systems: specific experience with systems may include but not be limited to Workday HRM, Cloud HCM solutions. Experience in quantitative HRIS analysis with demonstrated aptitude in data analytics, queries, metrics, and reporting. \n #LI-Remote "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.