RAB Aggregator, LLC

Manage client accounts, handle escalations, prepare reports, and support onboarding and transition processes. | High school diploma or college degree, strong communication skills, and experience in client management and operational tasks. | Duties and Responsibilities:  * Act as the main Point of Contact (POC) for assigned clients. * Present billing analysis with monthly recommendations/savings * Handle escalations * Availability – on call for one-off situations * Work alongside the Senior Technical Support Specialist Team (where applicable) to manage assigned clients. * Manage optimization meetings – creating/presenting * Support implementation of new clients * Support transition of established clients * Manage monthly zero use projects * Manage manipulation and completion of HR files * Manage manipulation and completion of invoices * Create/review monthly manager reports, SAP files, chargeback files, and allocations * Lead recurring and one-off client calls to ensure client is always aware of account(s) status  * Complete agendas prior to every call and provide follow-up notes as a result of the call * Maintain carrier relationships * Assist with monthly audits and findings from auditor * Manage Operational Guide updates * Manage client portal updates * Manage special report requests * Manage yearly device projects * Manage all reoccurring deliverables. * Aid other teams for any Q&A related to their assigned clients * Lead classes/trainings quarterly as needed for their assigned clients and for other teams * Assist with implementing new clients * Provide back-up support to other Client Solutions Managers when needed to meet deadlines * Contribute process improvements * Other duties may be assigned as necessary to meet client needs * Maintain a current and continuing awareness of all Company polices related to Data Security (DS) and the protection of Personal Information (PI).        Perform all job duties in a manner that complies with those policies.   Report any suspicious activity as it relates to DS and/or PI to Management as soon as it is uncovered or suspected.      Key Competencies: * Escalation resolution * Strong communication skills * Strong knowledge of Microsoft applications (Excel, Word, Outlook) * Attention to detail * Problem solving/decision making * Planning & organization skills * Teamwork   Measurements: * BDT and CDT Management * Timely Optimization Delivery * Timely Deliverable Completion * Regular and Consistent communication with Client POCs * Quality Auditing of client communications, deliverables, and accuracy Requirements: * Minimum 85% SLA achievement for deliverable completion (rolling three-month average) * Minimum 90% SLA achievement for optimization completion (rolling three-month average) Education/Experience:   * High school diploma * College degree preferred, not required   Certifications/Licenses:   * None required   9/9:30 AM until 6 PM EST