Quartzy

Owns full-cycle sales process for laboratory supplies in the Boston biotech market, including prospecting, closing new accounts, and expanding existing customer relationships. | Requires 5+ years of life science sales experience, familiarity with lab products and procurement, and existing contacts in biotech. | Quartzy is hiring a Senior Territory Manager to own gross profit dollar growth across a defined Boston metro area book of business. You will acquire new SaaS customers, expand revenue within our existing accounts in the region, and drive e-commerce adoption across every logo in your territory. This is a full-cycle role: hunt net-new logos, deepen relationships in existing accounts, and influence scientists and procurement teams to buy more through Quartzy. This role is based in Boston and requires regular in-person meetings across biotech hubs in the Boston metro area. About You You’re a proactive, field-oriented commercial rep who understands how scientists buy supplies and how labs operate day to day. You can prospect into new labs, run structured sales cycles, and then expand those accounts post-close. You are credible with scientists, lab managers, procurement, and finance teams, and you enjoy being inside labs to understand real workflows and buying patterns. You are excited to learn SaaS sales and want to broaden your skill set. If you want material impact on a profitable, scaling business, this is the role. Why Quartzy At Quartzy, we believe science moves faster when labs spend less time on logistics and more time on discovery. Our platform streamlines how labs order, track, and manage supplies so researchers can focus on scientific breakthroughs that change the world. Quartzy is the world’s #1 lab management platform, trusted by hundreds of thousands of scientists worldwide. By combining SaaS and eCommerce in a unique business model loved by customers, we help researchers spend less time on logistics and more time on discovery. From cancer research and climate change to winemaking and vegan cheese, our impact is broad and meaningful. You’ll have the flexibility of remote work, the security of a profitable business, and the purpose of contributing to discoveries that matter. At Quartzy, your work has impact—on your life, your career, and on science worldwide. What You’ll Do 1. New Logo Acquisition (Hunter) - Identify, prospect, and close new SaaS customers across Boston biotech hubs. - Own the full SaaS cycle: discovery, demo, technical validation, ROI, negotiation, and close. Build pipeline through cold outreach, on-site visits, networking, cluster events, and referrals. - Land new SaaS accounts that become part of your territory for continued growth. 2. Expansion of Existing Accounts (Farmer) - Maintain and grow GP$ across existing customers in the Boston metro area. - Meet in-person with scientists and procurement teams to increase e-commerce adoption. - Use Salesforce/Looker data to spot product-category gaps, missed savings, or workflow friction. - Introduce new product categories and promotions to expand Quartzy’s share of wallet. 3. Cross-functional Collaboration - Partner with Marketing on campaigns that support both SaaS and e-commerce. - Coordinate with Supply, Software, Pricing, Customer Success, and Operations to relay field insights and strengthen company across the board. \n What We’re Looking For 5+ years of life science sales experience, specifically selling laboratory supplies for a distributor or manufacturer. Strong familiarity with lab products, consumables, and procurement workflows in biotech. Comfortable talking to scientists and driving conversations in person. Demonstrated hustle. You have consistently hit goals in prior roles, even if they were not traditional sales roles. Experience negotiating with Procurement professionals at BioPharma companies. Existing relationships and a network of contacts in SMB biotech to help accelerate growth. Based in the Boston metro area or willing to relocate there. Willing to visit customers and prospects frequently. What we Offer Meaningful Work - Directly enable scientific discovery across biotech, pharma, and academia. Profitable & Growing - A stable, scaling business with clear long-term opportunity. Support & Benefits - Competitive benefits and flexible time off to recharge. Transparency & Trust - Weekly all company stand ups, monthly town halls, and anytime access to co-founders. Team & Culture - Smart, mission-driven colleagues who value collaboration, accountability, and high performance. \n $105,000 - $125,000 a year Does this sound like you? We'd love to hear from you. Quartzy takes a market-based approach to pay, and pay may vary depending on your location. The pay scale salary/On-Target Earnings (OTE) range for this position represents the low, middle, and high end of the salary or OTE (sales roles) range for this position based on all US locations. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Salary/OTE is just one component of our total rewards package. The pay scale or OTE ranges may be modified in the future. Salary range: $105,000 - $125,000 salary OTE range: $180,000 - $250,000 OTE, uncapped commissions potential Relocation available All regular full-time employees are also eligible for excellent Medical, Dental and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with opportunity to add additional coverage for you and your family. \n Quartzy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of this policy and legal compliance, Quartzy will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Quartzy will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Quartzy, Inc. will comply with any and all applicable local, city, county, state and federal laws, regulations and orders now in effect or which may hereafter be enacted.

Manage customer relationships through check-ins, training, renewals, escalations, and identifying upsell opportunities to drive customer success and retention. | 2-3 years lab management or biotech industry experience preferred, customer success experience or interest, strong communication and organizational skills, willingness to travel occasionally. | Summary Quartzy is seeking an ambitious Customer Success Manager to build lasting relationships with our amazing users. In this role, you’ll guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy. You’re a self-starter – curious, resourceful and confident working with a diverse range of personas. You understand the sales mindset but thrive in process-driven environments. You’re a clear communicator who can adapt your approach to suit various learning styles, whether through 1:1 meetings, product tours, webinars, help docs, etc. to best accommodate users’ needs. You collaborate effectively across teams and are energized by delivering high-impact customer experiences. Demonstrating new features, identifying optimization opportunities, and removing roadblocks are your strengths. You’re also skilled at managing escalations with professionalism and care. If this sounds like you, we’d love to meet you! Why Quartzy Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customers range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them. What You'll Do • Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals • Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage • Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization • Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn. This may also include managing the renewals for assigned accounts. • Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions • Manage customer escalations and ensure issues are resolved quickly and effectively • Discover upsell/cross sell opportunities to maximize customer growth • Report customer product feedback to Product and Engineering teams What We're Looking For • 2-3 years experience in lab management or lab operations in the biotech industry • Prefer someone who has customer success experience or looking to move into this career path. • Strong multi-tasking and organizational skills • Fantastic written and verbal communication • Eager to learn and grow Bachelor’s degree or relevant work experience • Quartzy experience preferred • Travel 4-6 times a year to visit customers on-site or other work events What We Offer • Mission-Driven Culture - We care deeply about helping scientists advance scientific research and we hope you do too! • Transparency - Weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders • Generous Time Off - Take the time you need, when you need it • Internet Stipend - Quartzy provides a monthly stipend for your internet service • Great Gear - We’ll set you up for success with the latest tech and help you outfit your home office.