Pulse Labs AI, Inc.

Lead business unit strategy, manage P&L, oversee client relationships, and direct a team delivering integrated research solutions. | 6+ years in management or professional services leadership with P&L responsibility and strong client service skills. | We are looking for a Director, Research Services to own and accelerate the growth of one of our core business units. This is a leadership role with real scope: you will set strategy, own key client relationships, and build the business models that take Pulse Labs from where we are today to where we are going. You will work with a focused team of Account Managers and Sales professionals, backed by a world-class delivery organization. Your job is to grow the business, not manage every study. If you're an operator who thrives in ambiguous, fast-moving environments, has a track record of growing revenue, and wants to do it at a company with exceptional market positioning and momentum, this role may be for you. Business & P&L Leadership • Drive performance of the Research Services business unit, including revenue tracking, forecasting, and margin management in partnership with leadership. • Set and communicate a compelling vision for the business unit: one that aligns with company goals and responds to how the UX research landscape is evolving. • Develop and execute go-to-market strategies that drive profitable growth at scale, with an emphasis on repeatable, product-led solutions over one-off engagements. • Partner with executive leadership on pricing, resource planning, and growth investments; provide regular visibility into performance trends and risks. Client & Revenue Growth • Serve as a trusted strategic advisor to our most important clients, owning the relationship at a senior level and acting as the point of escalation when it matters. • Drive new client acquisition and expand revenue within existing accounts through renewals, upsells, and cross-sell opportunities. • Guide Account Managers and Sales staff on long-term account strategy and how to unlock value for clients at the intersection of UX research and AI. Strategy & Delivery Oversight • Translate client needs into compelling research solutions and service offerings, finding the creative approach that serves both the client and the business. • Partner closely with the Director of Enterprise Services to ensure studies are scoped, staffed, and delivered to a high standard. (Delivery is owned by a dedicated Enterprise Services team, which means you stay focused on growth.) • Identify emerging trends and opportunities in the UX research space, and position Pulse Labs to capitalize on them ahead of the market. Team Leadership • Lead and develop a focused team of Account Managers and Sales professionals within Research Services. • Set clear performance expectations, build a culture of ownership and continuous improvement, and make the team better over time. • Partner cross-functionally with Product, Engineering, Design, and Enterprise Services to build integrated solutions. What Success Looks Like In your first 90 days, you will have a deep command of our key accounts, our P&L, and the competitive landscape. You will have identified the 2–3 biggest growth levers and started building plans around them. By the end of year one, you will have measurably grown revenue in the business unit, deepened at least one or two anchor client relationships, and put in place the systems and team habits that will make growth sustainable. Who You Are • You understand the key drivers of a services business, including revenue, margin, and client satisfaction. • You are a natural relationship builder. Clients trust you, and you know how to turn a satisfied client into a growing one. • You thrive with autonomy while still working collaboratively within the constraints of the business. • You are curious about where UX research and AI are heading, and energized by the idea of being at the forefront of that shift. • Bachelor's degree in Business, Finance, Economics, Operations, or equivalent experience • 6+ years in general management, operations, or professional services leadership • Demonstrated ownership of P&L, budgets, and revenue forecasting • Strong background in client services, account management, or professional services • Proven track record of driving revenue growth while maintaining quality and margin • Exceptional communication skills and executive presence Nice to Have • Experience closing new clients at Fortune 500 companies • Background in UX research, market research, or software development services • Experience scaling a business or business unit through a high-growth phase • MBA or relevant graduate degree • International markets experience

Lead large-scale research programs with end-to-end delivery, roadmapping, risk mitigation, and stakeholder management. | 7+ years managing complex multi-project initiatives with strong delivery accountability and strategic planning skills. | We are seeking an experienced Program Manager to take full ownership of large, complex research programs. This is a senior delivery leadership position requiring independent judgment, executive presence with clients, and the ability to drive operational clarity across multiple concurrent workstreams. The ideal candidate thinks in systems, communicates with precision, and is energized by bringing structure and clarity to complex, fast-moving environments. Key Responsibilities Program Ownership & Planning Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs Risk, Scope & Client Communication Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments Cross-Functional Alignment & Program Health Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view. Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements Contribute to shaping how the Program Management function operates as it matures 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope Demonstrated ownership of end-to-end delivery accountability — not just coordination — across large-scale programs Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans Track record of proactive risk identification, escalation, and mitigation Excellent communication skills with senior internal and client stakeholders Comfort navigating ambiguity and evolving requirements while maintaining operational clarity A Plus Background in UX research, research operations, or research program management Familiarity with research study lifecycles — recruitment, data collection, and varied methodologies Experience in professional services, agency, or consulting environments Exposure to managing programs across multiple international regions and time zones