Prophet Security

Manage enterprise customer relationships to optimize AI SOC analyst efficiency and drive high retention by aligning cybersecurity strategy with business value. | Expert-level cybersecurity operations knowledge, proficiency with SIEM, EDR, SOAR tools, and strong cross-functional leadership skills required. | About Prophet Security At Prophet Security, we are on a mission to automate the heavy lifting of security operations to compliment and expand the impact of Security Operations teams. As the Senior Customer Success Manager, you are the steward of our small and medium enterprise customer relationships. Reporting to the Director of Customer Success, you will bridge the gap between complex cybersecurity strategy and tangible business value. Your Impact Your purpose is twofold: ensuring our enterprise customers achieve peak efficiency using our AI SOC analyst, and translating our effectiveness into business value that protects and expands revenue. You will collaborate closely with Product, Engineering, and Sales to translate customer feedback into roadmap priorities, ensuring we prioritize practicality over perfection. Your success is measured by high net-retention rates, your ability to influence the strategic direction of customer security teams, and successfully creating customer evangelists. At Prophet Security, we value transparent communication and unwavering resilience; you will be the face of these values as you navigate the high-stakes environments of our largest stakeholders and the internal processes that drive progress for customers. Primary Responsibilities Drive Value Realization: Define and track "Value Milestones" for enterprise customers, specifically measuring time savings and alert-fatigue reduction generated by the AI SOC analyst. Manage Enterprise Account Health: Execute quarterly business reviews (QBRs) and health assessments for key accounts, maintaining a Net Retention Rate (NRR) of 110% or higher. Execute Success Infrastructure: Use and improve the team structures, playbooks, and support workflows required to scale the organization as we continue to grow total revenue. Optimize User Journeys: Execute and refine the end-to-end customer lifecycle to increase platform adoption and decrease time-to-value for new deployments. Feedback Loop Integration: Synthesize customer investigation processes and detection gaps into structured product requirements for the Engineering and Security Operations team. Strategic Advisory: Serve as a subject matter expert for customer security leaders, aligning Prophet AI’s capabilities with their broader cybersecurity strategy and tool consolidation goals. Technical Skills Expert-level knowledge of Cybersecurity Operations: You can operate on your own to review alert triage, investigation workflows, and the common challenges of the modern SOC. Expert-level knowledge of Customer Success Metrics: You can use and manage data-driven models for churn prediction, NRR, and health scoring. Working knowledge of Security Tooling Ecosystems: You can navigate and strategize with common SIEM, EDR, and SOAR platforms. Familiarity with Automation in Security: You understand the basic mechanics of how security automation works and can interpret logic to translate objectives. Familiarity with API-led integrations and Cloud Infrastructure: You understand how Prophet AI connects to customer environments and can debug basic connectivity issues. Non-Technical Skills Cross-Functional Orchestration: Ability to lead projects across Sales, Product, Marketing, and Engineering to resolve customer friction points and improve our go-to-market material. Empathetic Leadership: A deep understanding of the high-stress environment security analysts and our own customer success managers face, using this empathy to drive product improvements. Resilient Problem-Solving: Maintaining a calm, practical approach to troubleshooting and account management during critical security incidents or technical hurdles. Transparent Communication: The ability to provide honest, clear feedback to both customers and internal stakeholders, even when delivery is difficult. Strategic Thinking: Ability to see beyond individual tickets to recognize broader trends in the market and customer behavior. Our Culture We provide great benefits, meaningful equity, and a fun, inspiring environment. Our values are: Customer Centricity: We place customers at the core of our decisions. Practicality over Perfection: We value efficient solutions and agile decision-making. Strive for Excellence: We are committed to high standards and continuous improvement. Transparent Communication: We encourage open, honest dialogue and trust. Have Fun: We foster a positive environment that balances hard work with enjoyment. Environment Prophet Security takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs.

Own end-to-end delivery and deployment of AI security agents, debug production issues, build integrations, and collaborate cross-functionally. | Proficiency in Python or Go, production software experience, strong problem-solving, and technical communication skills. | Location: Hybrid (Menlo Park) or Fully Remote About Prophet Security Prophet Security builds an AI-native security operations platform that accelerates detection, investigation, and response. We help security teams move faster without being constrained by alert volume or fragmented tools. As an early team, you'll work alongside veterans from Abnormal Security, Expel, Mandiant, and McAfee, and help shape what we build as we scale customer outcomes. Why This Role Exists Security operations is being fundamentally reshaped by AI agents. Prophet is building an autonomous AI agent for triaging alerts, investigating incidents, and recommending response actions; to do so, we need to resolve the challenge of ensuring our agent can effectively deliver outcomes in the messy reality of each customer's environment. You'll be the person who ensures Prophet's agent delivers these outcomes — debugging why a detection missed, figuring out why an integration is dropping events, building a workflow that connects the dots across a customer's security stack. Some days that means writing code. Other days it means getting on a call with a customer's SOC lead to understand why the agent's output isn't matching their expectations — and figuring out whether that's a data problem, a product gap, or both. This is not a support role. This is an engineering role where the customer's environment is your production system. Why Join Agent Engineering You're joining the founding Agent Engineering team. A few reasons this matters: Founder-level reps. You'll get reps in product discovery with real customers, shipping under real constraints, and developing the judgment to know when to build vs. push back – this is the same type of experience that helps you build the skillset to become a founder AI meets security, in production. You won't be reading about AI agents — you'll be making them work against real threats, in real customer environments No game of telephone. You work directly with SOC teams, see the problems firsthand, and ship solutions the same week. Your field work feeds directly into Prophet's product roadmap. It's a founding team. You'll help define how this function operates, not just execute within it. What You'll Do Own end-to-end technical delivery for customers — from discovery and scoping through production deployment, ongoing iteration, and expansion Debug Prophet's AI agent in production customer environments: figure out why detections miss, why triage logic misfires, why an integration setting is wrong — and fix it Build fixes through prompt engineering, behavior design, integration configuration, or safer fallbacks — whatever it takes to make the agent work Decide which platform primitives to assemble for a given deployment, and when bespoke work is genuinely required. When it is, time-box it and recycle it into reusable configurations or product features Spot patterns across deployments and drive root-cause recommendations into Product and Engineering Build quick integration workarounds to unblock deployments when needed, with a clear handoff to the Integrations team for anything that needs to be productized or maintained long-term Partner with Customer Success, GTM, and Engineering to remove blockers, align on scope and tradeoffs, and keep execution moving What We're Looking For You write strong Python or Go and can scope, build, debug, and ship in production customer environments You're energized by figuring out why something is broken. You can trace a problem end-to-end through unfamiliar systems, form hypotheses, and narrow things down You're comfortable communicating with non-Engineering stakeholders, explaining technical tradeoffs, and building trust You default to reusable over bespoke. When you build something for one customer, you're already thinking about whether it should become product You've built Products or features where real users gave you direct feedback You've built something 0→1, whether at an early-stage startup, as a founder, or standing up a new technology bet within a more established company You’re always looking for the next challenge; the phrase “move fast, with conviction” resonates with you Nice to Have Experience in security operations, detection engineering, or incident response Familiarity with LLMs, prompt engineering, or agentic workflows Experience with SIEM/SOAR tools, telemetry pipelines, or alert classification systems Background building or maintaining API integrations or security connectors Founder or early-stage (first 10 engineers) experience; thrives in ambiguity and ships fast Our Culture We provide great benefits, meaningful equity, and a fun, inspiring environment. Our values: Customer Centricity: We place customers at the core of our decisions. Practicality over Perfection: We value efficient solutions and agile decision-making. Strive for Excellence: We are committed to high standards and continuous improvement. Transparent Communication: We encourage open, honest dialogue and trust. Have Fun: We foster a positive environment that balances hard work with enjoyment. Environment Prophet Security takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs. Compensation Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they'll be reflected in the offer letter.