Progyny

Manage client lifecycle and partnerships for health plan customers to drive onboarding, engagement, and value demonstration. | 5+ years enterprise-level customer success/account management with health plan experience, strong project management, and ability to influence stakeholders. | Progyny is looking for an entrepreneurial individual to join our dynamic and fast-paced Client Success team as the Client Success Director, Strategic Health Plans. In this role, you will collaborate with internal teams to onboard, manage, and expand Progyny’s growing portfolio of health plan customers. As a critical player in cultivating health plan relationships, the Client Success Director serves as a trusted advisor, understanding and advancing client strategies aligned with Progyny’s services and solutions. You will leverage your expertise in Progyny offerings to resell our value, deepen client partnerships, and provide strategic thought leadership. By delivering business insights and showcasing member outcomes, you will drive progress towards client ROI. What you’ll do… • Manage the end-to-end client lifecycle for a growing portfolio of large and small health plan clients while driving onboarding, engagement, and the demonstration of value • Partner with the Implementation team during handoff to Customer Success by establishing a working cadence with health plan clients, highlighting dependencies, aligning marketing plans, etc. • Gain a comprehensive understanding of the health plan strategy and operational model to effectively support and manage multiple employers within the health plan partnership • Partner with the health plan to develop measurable goals and define desired business outcomes for their relationship with Progyny. • Consult with clients to ensure alignment with Progyny’s Marketing Best Practices and collaborate with Progyny’s Marketing team to define and execute a comprehensive member engagement strategy that meets contractual commitments • Resell the value of Progyny’s services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship • Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures, including member engagement, utilization, clinical impact, PGs and ROI, while demonstrating a strategic command of clients’ organizational goals, structure, products, services, and markets • Develop payor account plans by estimating total opportunity, defining key goals and milestones, and recommending focus areas for success • Advocate for the needs of our customers internally, by coordinating strategy and issue resolution across teams to maintain exceptional client satisfaction scores About you… • Experience with managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business. • 5+ years of experience in enterprise-level customer success/account management or roles, ideally with health plan experience  • Experience building relationships with team members, customer stakeholders, c-level executives, and third-party organizations • Strong process orientation, with an ability to identify needs and execute projects that improve our Client Success practice and relationships with Health Plans • Understanding of data and key metrics for client success • Strong growth mindset and ability to influence via analytical and story-telling skills • Strong project management skills, ability to manage multiple clients and projects simultaneously, keeping stakeholders aligned on key deliverables and timing • Comfortable with small teams and adapting to ambiguous start-up environments Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. Our perks: • Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family  • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time  • Company equity  • Bonus program  • 401(k) plan with company match • Access to on-demand legal and financial advice   • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $165,000 - $180,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Lead product strategy and execution for provider network technology and interoperability in healthcare. | 7-10+ years product management in healthcare technology with strong technical and leadership skills. | Director Of Product Management – Provider Network & Interoperability As the Director of Product Management – Provider Network & Interoperability, you will lead the product strategy, roadmap, and execution for the technology that powers Progyny's provider network, clinical data exchange, and partner integrations. This role sits at the intersection of healthcare technology, platform scalability, provider experience, and operational efficiency. You will partner closely with Engineering, Clinical Operations, Provider Services, Provider Account Management, Data & Analytics, and external provider partners to deliver scalable, secure, and interoperable solutions that support Progyny's managed network for fertility and women's health specialists. A successful candidate will be a hands-on product leader with deep healthcare technology experience, strong technical fluency, and the ability to translate complex interoperability and platform needs into clear product strategy, measurable outcomes, and high-quality execution. What You'll Do... • Own and evolve the product strategy for provider network technology, interoperability, clinical data exchange, and partner integrations. • Develop and maintain a multi-quarter roadmap aligned to business goals, client needs, provider partner needs, and technical strategy. • Partner with Product, Engineering, Operations, and business leaders to prioritize investments that improve scalability, maintainability, provider experience, and operational efficiency. • Balance strategic initiatives with tactical delivery needs, ensuring teams can deliver both near-term value and long-term platform capabilities. • Lead product efforts related to EMR integrations, practice management software integrations, APIs, clinical data exchange, claims/utilization data, and provider-facing workflows. • Ensure solutions align with healthcare interoperability standards and best practices, including HL7, FHIR, EDI, data privacy, security, and regulatory requirements. • Partner with Engineering and Architecture teams to ensure products are built with flexibility, scalability, reliability, and long-term maintainability. • Identify technical risks early, align stakeholders on tradeoffs, and communicate risks, dependencies, and decisions clearly to leadership. • Guide discovery efforts with internal stakeholders, provider partners, and users to understand needs, pain points, and opportunities. • Translate complex business, clinical, operational, and technical needs into clear product requirements, user stories, workflows, and acceptance criteria. • Establish success metrics and KPIs to measure impact on provider experience, member outcomes, operational efficiency, data quality, scalability, and ROI. • Use qualitative and quantitative insights to evaluate product performance and continuously improve solutions after launch. • Facilitate alignment across technical and non-technical stakeholders, ensuring shared understanding of priorities, tradeoffs, and outcomes. • Build strong relationships with provider partners and internal teams to support joint exploration, feedback loops, and successful adoption. • Communicate product strategy, roadmap progress, risks, and outcomes clearly to leadership and cross-functional audiences. • Grow, lead, coach, and mentor a team of product managers. • Partner with other Product Leaders and Product Operations to help define and improve product management processes, frameworks, standards, and operating rhythms. • Partner with Engineering leadership to align Agile execution models, delivery practices, and resource planning with the type of work being delivered. • Champion strong product practices, including discovery, roadmap planning, backlog management, stakeholder communication, and data-driven decision-making. About You... • 7–10+ years of product management experience in healthcare technology. • Strong understanding of healthcare workflows, provider operations, EMRs, practice management systems, clinical data exchange, claims/utilization data, and healthcare data platforms. • Familiarity with healthcare data standards, integration methods, and regulatory concepts, including HL7, FHIR, EDI, APIs, data privacy, data security, utilization management, provider credentialing, provider search, and clinical outcomes. • Ability to partner closely with Engineering and Architecture teams to make informed product decisions related to software architecture, scalability, technical debt, integrations, and platform capabilities. • Proven ability to define product strategy, build roadmaps, prioritize complex work, and drive initiatives from discovery through launch and post-launch optimization. • Experienced in a player/coach leadership role leading product managers, product managers, or cross-functional delivery teams. • Excellent communication and influencing skills, including the ability to translate complex technical concepts for non-technical audiences and align stakeholders across functions. • Strong analytical skills, with the ability to define KPIs, assess outcomes, synthesize insights, and make data-informed decisions in ambiguous or complex situations. • Experience delivering products in Agile environments, including Scrum, Kanban, or hybrid delivery models. • Experience with product roadmap and execution tools such as Jira, Confluence, ProductBoard, Monday, or similar platforms. Familiarity with Figma, LucidChart, SQL, Excel. • Experience or interest in fertility, reproductive health, women's health, or broader healthcare verticals is strongly preferred. • Bachelor's degree in Healthcare, Computer Science, Engineering, Business, Technology, or a related field, or equivalent practical experience. Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women's health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. Our perks: • Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the annual salary range for NYC-based applicants is: $175,000 - $195,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by