Professional

Lead and manage complex operational projects and coordinate cross-functional teams to support Public Sector Lockbox business. | Requires strong leadership, strategic and tactical thinking, advanced MS Office skills, and experience in a fast-paced, regulated environment. | The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. This position will provide support to Public Sector leadership and act as a primary point of contact in executing tasks in a number of critical areas supporting all Public Sector Lockbox sites. The position manages responses to requests and deliverables with internal and external clients and vendors. Leads ad hoc projects as defined by the business or clients. Applies in-depth understanding of how Cash & Trade Operational areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the overall business. Applies in-depth knowledge and contributes to the development of new technologies, techniques, and processes. Influences decisions through advice, counsel and/or facilitation. Evaluates complex and variable issues with substantial potential impact, and uses strong communication and diplomacy skills. Responsibilities: • Create project justification, scope, FTE and financial requirements • Develop and managing project plans pre/during/post • Draft and/or review business requirements/SOW • Create KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issues • Lead meetings and leading groups to resolution on identified issues/concerns • Coordinate project meetings with clients, operational and technical areas, internal business partners and vendors • Data collection, time and motion studies, impact analysis • Work with our Product partners on process changes impacting staffing and/or overall expense of our business • Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance and client impact • Identify and manage risk, minimizing the outcome and escalating where appropriate • Manage interdependencies to ensure success of the project • Participate in the successful roll-out of processes from testing to production • Develop and Coordinate training and procedural updates based on process changes • Face off with key internal and client stakeholders serving as the project engagement lead • Run steering committee meetings; drafting agenda, status update deck and providing key milestone updates • Develop and maintain governance over specific ongoing custodial processes, as deemed appropriate, once project is BAU • Participate in strategy, planning and Senior Management meetings • Capacity Plan development and deployment • Metrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details. • Big Data usage to provide insight into process efficiencies, automation, and KPI tracking. • Develop and maintain strong working relationships with peer-level stakeholders across the business, both on-site and cross-site, so all contribute to the effective operation of the business unit • Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity • Participate in Audit preparation and review processes • Ensure adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment • Collaborate across sites and businesses through leadership and active participation in site-wide and cross-site Task Forces, councils and projects • Lead and actively participate in People Strategy efforts across shifts and sites • Serve as backup for VP Operations Manager’s as needed • Serve as deputy for the Transaction Services Group Manager as needed Qualifications: • Flexibility to support 24X7 operation; primarily working 1st shift hours • Extended hours and off-shift hours may be required to complete job requirements • A demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment • Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment • Must have strong attention to detail and solid time management and organizational skills • Critical thinking ability at both the strategic and tactical level • Ability to quickly grasp operational processes and understand training requirements • Strong "influence management" skills • Practices “Emotional Intelligence”, or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of others • Excellent written and verbal communication skills, across diverse audiences and management levels • Change Agent; can manage change with proactive communication and positive intent. • Process improvement experience; Lean/Six Sigma experience preferred • Ability to provide leadership in a fast-paced, changing environment • Highly PC literate • Advanced use of MS Office suite; Project, Access, Excel, Visio, PowerPoint and Word • Excellent organizational management skills; ability to manage deliverables on multiple projects simultaneously • US Citizenship or Permanent Residency (green card) is a prerequisite for this position • Must pass an extensive background check (renewed every 5 years) ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Newark Delaware United States ------------------------------------------------------ Primary Location Full Time Salary Range: $103,200.00 - $154,800.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Mar 06, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Lead and coordinate change management program activities, ensure alignment of project plans with business objectives, manage risks, and oversee stakeholder engagement and training needs. | 6-10 years experience, strong negotiation skills, bachelor’s degree or equivalent, ability to coordinate complex program management activities and escalate risks appropriately. | The Change Management Program Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Responsibilities: • Supports planning, directing and coordination of day-to-day activities for the function. • Works with project managers who have in-depth understanding of how areas collectively integrate within the subfunction to ensure they coordinate and contribute to the objectives of the change management function. • Works with project managers who create and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. • Ensures program plans provided by project managers meet the needs as described in the change management program initiation documents. • Ensures project managers have identified all stakeholders and included in scope definition activities and understand the program schedule and key milestones. • Works with project managers to ensure business case cost benefit analysis is in line with business objectives. • Escalates program risks appropriately. • Creates the program risk management plan, if needed. • Works with project managers to identify if training and development needs have been assigned to personnel. • Directs area supported through responsibility for delivery of end results. • Ensures essential procedures are followed and contributes to defining standards. • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: • 6-10 years of experience • Negotiate skills with external parties. Education: • Bachelor’s/University degree or equivalent experience, potentially Masters degree ------------------------------------------------------ Job Family Group: Project and Program Management ------------------------------------------------------ Job Family: Program Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Sep 26, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Lead and execute a complex regulatory program focused on adjustment reduction and data automation, managing stakeholders and regulatory interactions. | 10+ years program management experience in financial services regulatory projects, leadership skills, and familiarity with audit and compliance frameworks. | This key Program Management role will lead a key execution component of a critical program focused on Adjustment Reduction and Data Automation, directly tied to key regulatory concerns. This high-impact role requires a seasoned program management professional with a proven track record of successfully navigating complex regulatory projects and driving transformational change within large organizations. The role will be responsible for overseeing multiple aspects of the program, including stakeholder management, execution, reporting. This role demands exceptional leadership, communication, and influencing skills, as well as the ability to effectively manage relationships with internal audit, central Transformation teams and senior leadership across Data, Technology, and second and third lines of defense. Key Responsibilities: • Program Leadership: Provide overall leadership and direction for the Adjustment Reduction and Data Automation program. Develop and execute a comprehensive program strategy aligned with regulatory requirements and business objectives. • Stakeholder Management: Build and maintain strong relationships with key stakeholders, including senior leadership in Data, Technology, and second and third lines of defense. Effectively communicate program status, risks, and issues. • Regulatory Interaction: Serve as the primary point of contact for internal audit. Manage regulatory exams and audits, ensuring timely and accurate responses. • Program Execution: Oversee the execution of all program workstreams, ensuring adherence to timelines, budget, and quality standards. Proactively identify and mitigate risks and issues. • Transformation Management: Collaborate with central transformation teams to leverage best practices and ensure alignment with broader organizational initiatives. • Reporting and Communication: Develop and deliver executive-level presentations and reports on program status, progress, and key metrics. Communicate effectively with all levels of the organization. • Continuous Improvement: Identify opportunities for continuous improvement in program processes and methodologies. Qualifications: • Bachelor's degree in a related field (e.g., Business, Technology, Finance, or related field). Master's degree preferred. • 10+ years of experience in program management, with a proven track record of successfully delivering complex regulatory projects. • Deep understanding of regulatory requirements and compliance frameworks within the financial services industry. • Extensive experience managing relationships with internal audit and regulatory bodies. • Excellent leadership, communication, and influencing skills. • Strong analytical, problem-solving, and decision-making abilities. • Proven ability to manage large, cross-functional teams. • Experience working with senior leadership in a matrixed organization. Preferred Qualifications: • Experience with data automation, process improvement, or operational excellence initiatives. • Familiarity with Citi's internal systems and policies. • PMP or other relevant program management certification. ------------------------------------------------------ Job Family Group: Data Governance ------------------------------------------------------ Job Family: Data Governance Foundation ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $141,440.00 - $212,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Constructive Debate, Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy and Procedure, Program Management, Risk Controls and Monitors, Risk Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Sep 11, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.