Process Street

Architect and develop AI-native SaaS software with full ownership of features and team leadership. | 7+ years software engineering experience with backend and frontend skills, AI-assisted development familiarity, and strong communication. | Who we are: Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian. Our Mission: To make recurring work fun, fast, and faultless for teams everywhere. Our culture: Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships. If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you! The Opportunity We’re looking for a Senior Software Engineer to help architect and evolve Process Street into an AI-native product and engineering organization. This is not a traditional “just ship tickets” role. We’re looking for someone who is deeply comfortable working in multi-session coding environments, leveraging tools like Claude Code, Codex, and other agentic workflows to design, build, and iterate faster than conventional development allows. You’ll operate at the intersection of: • Product engineering (React / Scala / APIs) • AI-assisted development systems • Internal tooling, agents, and developer workflows You’ll help us rethink how software is built - from how code is written, to how systems evolve, to how teams collaborate with AI. What You’ll Do • Architect and evolve backend systems (Scala / Play / Postgres / AWS) • Design and deploy scalable APIs and AI-assisted services • Own feature development from end 2 end (ideation to production) • Build frontend features using React, Chakra, Storybook, and modern state tools • Develop and maintain agent-driven development workflows • Use tools like Claude Code / Codex to accelerate implementation, debugging, and refactoring across multiple sessions in parallel • Create internal tooling, prompts, and “engineering systems” that improve velocity and code quality • Optimize performance across frontend, backend, and AI-assisted pipelines • Help define best practices for AI-native software development • Eventually lead a small team (2–3 engineers) and shape how they work with AI What You’ll Bring • 7+ years of software engineering experience • Strong experience with backend systems (Scala, or Java / Ruby / C#) • Strong experience with JavaScript and React • Experience building and scaling SaaS products • Deep familiarity with AI coding tools (Claude Code, Codex, Cursor, etc.) • Comfort working across multi-session, agent-driven workflows • Strong intuition for when to rely on AI vs. manual implementation • Experience designing systems, not just implementing features • Excellent written communication (async-first culture) About You • You live in a timezone between UTC -6 to UTC+2 (North American Central Time through Central European Summer Time). • You think of coding as a collaboration with AI, not a solo activity • You’re a Claude Code / Codex power user - you understand configuration deeply, know how to structure contexts, and can reliably steer long-running coding sessions • You’ve experimented with or built: • • Custom dev workflows using LLMs • Internal tools, prompts, and “skills” for engineering • Agent-like systems that operate across files, repos, or tasks • You’re comfortable jumping between: • • Writing code • Designing systems • Prompting / guiding AI agents • Debugging AI-generated output • You care about leverage. Getting more done with smarter workflows, not just more effort. • You want agency. PMs provide a problem statement and some guidelines – no tickets, no detailed specs, no high-fidelity solutions, and no estimates. Designers and engineers are trusted to craft the best solution possible in the cycle using user research, data, experience, and grit. During the 2-week cooldowns, you have the autonomy to work on what's important to you – including code maintainability or making the team faster. If a lot of responsibility, freedom, and ambiguity sounds refreshing, this role is for you. • You love the process but loathe meetings, bureaucracy, and ceremony. We think process is a tool. Used well, it makes us a better, faster team. But when it's not doing that, we drop it. We avoid unnecessary meetings whenever possible. A typical week for our engineers and designers has fewer than 5 hours of meetings. • You want to have a big impact. We're a small team, and we're still at an early stage. We don't have designated areas of responsibility, and everyone wears the product hat. Every cycle brings new challenges, and your sphere of influence is wide. You love the variety and don't want to be shackled to a single project for years. How We Work We follow the Shape Up process: • 6-week cycles: solve problems, not tickets • 2-week cooldowns: improve systems, tooling, or explore ideas This role is a strong fit if you: • Thrive in ambiguity and autonomy • Prefer ownership over instructions • Care about shipping real outcomes • Want to rethink how product and engineering are done in an AI-first world Tech Stack • Backend: Scala 3 / Play 3, Postgres, Redis • Frontend: React, Redux, React Query, Chakra, XState • Infra: AWS, Docker, CircleCI • AI Workflow: Claude Code, Codex, agent-based tooling (evolving rapidly) What Makes This Role Different This is not just a “use AI to go faster” role. You’ll help define: • How engineers collaborate with AI • How codebases are structured for agent interaction • How workflows evolve when AI is a first-class participant Bonus Points • Experience with functional programming • Experience building internal dev tools or platforms • Experience designing prompt systems or reusable AI workflows • Opinions about how coding will change in the next 3–5 years (and the ability to act on them) Our Benefits • “No Meeting” Fridays! • Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December. • Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world. • Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections. • Generous health insurance – for US employees and their families, including dental and vision plans. • Equity for all full-time roles. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We are proud to be an equal-opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Respond to customer inquiries via email, chat, and phone, assist with product demos and onboarding, track interactions in Salesforce, and relay customer feedback to internal teams. | 1-2 years customer-facing experience preferably in SaaS, excellent written and verbal communication, attention to detail, customer-obsessed mindset, and comfort with web/mobile apps. | Description: • Respond to email, live chat, and phone inquiries from existing customers and prospects. • Advise customers on the best way to use the software to meet their needs. • Track customer interactions in Salesforce. • Assist prospects during their trial period and conduct product demos. • Serve as conduit for customer product and feature requests to Product Managers and pass feedback to Engineering, Product, and Executive teams. • Assist Customer Success Managers with large customers, conduct onboarding and account reviews. • Contribute to the Support Knowledge-base. Requirements: • 1-2 years of experience working directly with customers, preferably in SaaS. • Excellent communicator, written and verbal English; writing is primary method of communication. • Attention to detail. • Obsessed with customer experience and relationship-building with remote customers. • Growth mentality and self-motivated approach to learning and development. • Comfortable working with web and mobile applications; experience with Intercom and Salesforce is a plus. • Available to work 8am-5pm UTC+8. Benefits: • Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December. • Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world. • Social time – We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections. • Equity for all full-time roles. • Generous health insurance – for US employees and their families, including dental and vision plans.

Respond to customer inquiries via phone, email, and live chat, advise on software use, track interactions in Salesforce, assist prospects and customers, and contribute to support knowledge base. | 1-2 years customer support experience in SaaS, excellent English communication skills, attention to detail, customer experience focus, growth mindset, and ability to work 9am-6pm EST. | We believe in the power of process and its potential to unlock growth in teams everywhere. Who we are: Process Street is a no-code compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, such as Airbnb, Spotify, AstraZeneca, and Accenture, and are VC-backed by Accel, Salesforce, and Atlassian. Our Mission: To make work fun, fast, and faultless for teams everywhere. Our culture: Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative, remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections make strong teams, so we regularly catch up over virtual coffee chats, play games, share stories, and more to build strong relationships. If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you! The Opportunity: We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of. Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams. Even though we’re a global company, this Customer Support Specialist will work 9am-6pm EST, therefore, we’d like you to be located in Central or South America. What You’ll Do: • Respond to email, live chat, and phone inquiries from existing customers and prospects • Advise customers on the best way to use the software to meet their needs • Track customer interactions in Salesforce • Assist prospects during their trial period to ensure they understand the product functionality • Serve as a conduit for customers to communicate product and feature requests to Product Managers • Assist our Customer Success Managers in dealing with large customers • Contribute to the Support Knowledge-base • Conduct product demos for prospects • Conduct Onboarding and Account Reviews for existing customers About You: • You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS. • You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too! • You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way. • You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers. • You have growth mentality. You have a self-motivated approach to learning and development. • You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus! • Ability to work 9am-6pm EST. Our Benefits: • Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December. • Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world. • Social time – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections. • Equity for all full-time roles. • A chance to shape how companies around the world run through the future of no-code automation. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. At Process Street, we believe in growth. So, however you identify and whatever background you bring, please apply if this is a role that would make you excited to come to work every day. We are proud to be an equal-opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. • * Disclaimer: Due to recent recruitment scams, we want to clarify that our hiring process always begins with a live screening call. All official email communication will come from our domain (@process.st). If you receive messages from anyone claiming to represent Process Street but using a different email domain or requesting sensitive information upfront, please proceed with caution and report it to us at support@process.st.