Pomeroy

Provide onsite support and escalation for manufacturing and R&D systems, ensuring system stability and integration in line with Industry 4 standards. | Minimum 2 years of experience in IT support, knowledge of manufacturing or R&D environments, strong communication skills, and relevant certifications preferred. | Team: Information Services Job title: IT Manufacturing Technician Function: Infrastructure Percent of travel: 10% Location: (City, State and /or Country) Redmond, WA People manager: No Reports to: Sr. Manager - North America IT MFG Support Position summary: The IT Manufacturing Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification preferred. English language proficiency preferred. Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. Ability to physically move standard IT equipment (computers, monitors, printers, etc) required. Section below to be completed by HR FLSA status: [FLSAStatus] Grade: [Grade] EEO category: [EEOCategory] #LI-BB1

Provide onsite support and escalation for manufacturing and R&D systems, ensuring system stability and security, and contribute to standards and process improvements. | At least 2 years of experience in IT support, knowledge of manufacturing and R&D environments, strong communication skills, and relevant certifications in IT or Industry 4.0 standards. | Team: Information Services Job title: IT Manufacturing Technician Function: Infrastructure Percent of travel: 10% Location:                         (City, State and /or Country) Redmond, WA People manager: No Reports to: Sr. Manager – North America IT MFG Support Position summary: The IT Manufacturing Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.  The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner.  The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.   Essential duties & responsibilities: (detailed description) •       Actively participate in securing and containing the manufacturing environment. •       Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. •       Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. •       Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. •       Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. •       Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.    •       Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. •       Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software  •       Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. •       Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. •       Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.   Education & special trainings: •       Bachelor’s Degree/Diploma in Computer Information Systems, or equivalent preferred. •       Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage •       ITIL Foundations certification preferred. •       English language proficiency preferred. Qualifications & experience: •       At least 2 years of experience in the field or in a related area required. •       Strong communication and relationship skills. •       Demonstrated ability to lead through influence. •       Demonstrated ability to manage and execute competing priorities in a fast-paced environment •       Strong critical thinking / problem solving skills •       Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: ·       Works independently without supervision. ·       Strong team player. ·       Works effectively with cross-departmental teams.  ·       Excellent oral and written communication skills. ·       Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. ·       Ability to physically move standard IT equipment (computers, monitors, printers, etc) required.   Section below to be completed by HR FLSA status: [FLSAStatus] Grade:     [Grade] EEO category: [EEOCategory]     #LI-BB1

Drive growth of OEM solutions through partnership development, market assessment, and collaboration with sales and marketing teams. | Minimum 5+ years in IT enterprise business development, solution development experience, strong communication skills, and relevant certifications preferred. | Pomeroy is poised to increase our technology footprint in 2026 dramatically. Come be a part of the growth and have autonomy and opportunity! This is an exciting opportunity for someone in the Business Development and Partner Management space dealing with our valuable and major OEM tech Partners. Maintain strong partnerships, develop ideas for revenue growth of partner solutions, and facilitate incentives for sales to develop those brands. Location (regional) Raleigh NC Greenville SC Hebron KY (or near area to travel 50% of the time between client locations) General Function: The Partner Manager, Business Development is responsible for driving growth of OEM Server, Storage, Software, and Networking solutions by proactively partnering with inside sales, outbound sales, and marketing teams. This role focuses on qualifying and closing new business opportunities, expanding OEM solution awareness, and achieving product and services quota targets. The Manager will provide regular reporting to senior leadership to communicate progress toward goals. Base pay only. No commission opportunity in this role. Essential Duties & Responsibilities: The following duties illustrate the broad range of work performed and do not represent an exhaustive list. • Qualify, develop, and drive OEM server, storage, and networking opportunities through the full sales cycle for both prospective and existing clients. • Collaborate closely with inside sales, outbound sales, and marketing to accelerate OEM solution adoption. • Increase internal awareness of OEM solutions across sales and delivery teams. • Partner with sales and OEM partner management to leverage and maximize OEM programs, incentives, and offerings. • Proactively assess market demand, competitive trends, and emerging opportunities. • Facilitate strong national and regional relationships between Pomeroy and OEM partner teams. Supervisory Responsibilities: • Manage and support the centralized OEM Technical Configuration Team. Minimum Knowledge, Skills & Abilities: • 5+ years of experience in the IT industry in enterprise business development roles. • 5+ years of solution development experience. • Outstanding verbal and written communication skills. • Highly competitive, driven, and motivated to exceed targets. • Demonstrable experience with technology-focused objectives, initiatives, and strategies. • High School Diploma required; BA/BS preferred (technical discipline strongly preferred). • Relevant sales and technical certifications preferred. Physical & Mental Demands: Physical Requirements • Regularly required to sit, talk, hear, and operate standard office equipment. • Frequent walking, standing, and movement between work areas. • Ability to ascend/descend stairs as needed. • Close vision and ability to adjust focus is required. Mental Requirements • Strong written and verbal communication; ability to read, interpret, and analyze data. • Ability to multitask and manage detailed work across multiple concurrent priorities. • Problem-solving, mathematical reasoning, and rapid learning of new concepts. • Ability to maintain composure and effectiveness in a fast-paced, high-accountability environment. • Regular interaction with colleagues, clients, and vendors. Work Environment: • General office environment with standard office equipment. • Work is primarily sedentary, with up to 10% standing or walking.