Pocus

Provide technical support and resolve product-related customer issues while collaborating with internal teams to enhance customer success. | 2-4 years technical support experience in B2B SaaS, familiarity with APIs, Salesforce, SQL, strong communication and problem-solving skills. | Pocus exists to supercharge GTM teams. We make every rep a 10x seller. With Pocus, organizations can have fewer, better reps to drive increased pipeline and revenue. How? We’ve created the world’s most powerful, AI-native prospecting platform. Pocus influences nearly half a billion in pipeline per quarter for our customers. We’re trusted by high growth companies like Asana, Monday, Canva, and Miro where Pocus powers up to 50% of their pipeline and eliminates 10+ hrs of work per rep per week. Pocus has hundreds of always-on AI agents doing the manual, tedious work of researching & prospecting so that reps can do what they do best: sell. With Pocus AI agents working for them, rep’s days are simplified. Reps get alerts when compelling events happen, account plans are generated by AI, and agents recommend who to reach out to with the next best action. We’re fortunate to be backed by First Round, Coatue, and execs like CEO Zoom, CPO Adobe, CRO OpenAI, who are helping us usher in this future of sales. Our CS org has one goal: We transform GTM teams into best in class operators, creating repeatable top decile revenue performance and GTM efficiency. As a founding member of the Customer Success team, you’ll be at the forefront of our mission, working directly with customers in a highly consultative way to guide them through every step of the customer journey towards GTM excellence. You’ll have the opportunity to have outsized impact on our customers’ business as a trusted partner and expert. The Pocus team is full of humble overachievers that like to move quickly (we call it shiperate), own our work, give customers superpowers, and create magic for our team… all while having a ton of fun. Join us on this next phase of growth! Why this role • Solve real problems for customers with a product that they love: Go-to-market teams rely on Pocus to uncover new revenue opportunities and save hours / week digging through data. Customer’s have referred to Pocus as an “answer to all of their prayers”. • Be an early member of the go-to-market team: As one of the first members of team, you’ll build the foundation of the role for years to come. • Meaningfully shape our product: We’re extremely customer-centric at Pocus. You’ll be the eyes and ears for all customer needs and work with the co-founders and product to inform our roadmap. • Learn more in 1 week at Pocus than 1 year at another company: We do more with less — we’re able to ship what other teams with 10x of the resources do in 1/10th of the time. We’ve had a lot of awesome accomplishments, but still have so much left to do. • Join an incredible team at a magical time: We’re at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you every day. What you’ll do • Field and resolve product-related questions from customers • Be assigned a book of business, alongside a CSM and Customer Engineer, supporting customers as the primary technical support representative on your accounts • Monitor customer Slack channels and be the first point of contact for end users and internal stakeholders to unblock product related challenges blocking use of Pocus • Become a product expert across the full range of Pocus capabilities, able to offer advice and best practices beyond “broke - fix” issues • Solve customer’s problems asynchronously using Loom and Slack, and synchronously as needed via quick 1:1 huddles on a customer call • Triage and escalate with engineering as needed to solve customer issues quickly and efficiently • Meet SLAs for response time and resolution, maintaining world class CSAT • Build a more scaled support model • Rollout & iteration of tools and systems to support customers, both internally and within the product • Build and maintain our external facing documentation • Build our 1st use of automation for Level 1 and 2 issues to elevate our TSE function to focus on the higher value, more complex customer issues • Support on cross-functional projects • Support new feature rollout & enablement • Support product team, for example with product analytics, Pocus4Pocus, or product feedback synthesis, bubbling up themes from our customer support tickets • Play a role of overlay capacity for Customer Engineers when bandwidth is low Who you are As a small and early stage start-up, alignment on culture and values is our #1 priority. People that are successful at Pocus, regardless of role, strongly identify with the following: • You are a humble over-achiever. You’re constantly asking for and excited about feedback that helps you learn and grow. • You don’t take yourself too seriously. You like to work hard but not without plenty of smiles and laughs along the way 🙂 • You are delusionally optimistic. Big challenges and projects excite and motivate you. • You have exceptional integrity and always do the right thing, even if and especially when no one else is watching. • You are a problem solver, not a problem identifier. Your first reaction when encountering something that isn’t working is to think “What can I do to make this better?” • You strive to perfectly balance individual initiative with humility and collaboration, understanding when it is better to ask for help and when it is better to solve a problem independently. • You move with a self-imposed sense of urgency. You strive to constantly find the perfect balance between speed and quality and you understand when to make that tradeoff. • You have a high bar for quality and you honor your commitments. • You are excited about building foundations and you love learning new things as part of that. You have a bias towards documentation and writing things down. • You are excited about working in a high-growth, fast paced environment where you can have meaningful ownership and impact on the business, and understand that sometimes that requires short sprints (key word short - we recognize that this is a marathon and we don’t want you to burn out!) If the above resonates, here are the job related qualifications that we’re looking for: • 2-4 years of relevant experience in Technical Support role at a B2B SaaS company preferred • Comfortable working with APIs, Salesforce, SQL/SOQL • Experience reading code, and testing specific class/methods locally • Excellent written and verbal communication skills, with an ability to communicate effectively to varying levels of technical maturity • A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills • You are empathetic and highly driven to make customers successful with a consultative attitude • You thrive with autonomy and ambiguity and love taking on open-ended unstructured problems • You’re able to think on your feet and solve problems creatively during calls with technical customers • You’re excited to create and shape new processes and workflows • You’re highly adaptable, easily acclimating to a rapidly changing business and industry • You have a growth mindset and view setbacks as learning opportunities, not failures • You’re naturally curious Sound like a good fit? We received thousands of applications to our last posting and unfortunately, it's impossible for me to carefully review them all. If you're still reading this and want to ensure your application is read, send an email to john@pocus.com with "TSE App" in the subject line and tell me why you are excited to be part of the team. I look forward to meeting you! Compensation & Benefits This role has the following on-target-earnings (OTE) target: $90,000 to $140,000. Compensation also includes equity and numerous perks and benefits (listed below). Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role) and market demands. The listed range is a guideline, and the range for this role may be modified. Perks and benefits: • Best in class medical, dental, and vision plans through our PEO • A monthly wellness stipend to help support you in your health goals • 401K through Guideline to help you invest in your future • Access to mentorship programs through First Round Capital for personal growth and development • 10 company holidays and discretionary vacation with a baseline requirement of 2 weeks / year. We work hard but don’t want you to burn out! • Work from home stipend to help you succeed in a remote environment DE&I: At Pocus, we’re looking for people who are humble overachievers with an ownership mentality and a love for building. If this sounds like you, we encourage you to apply, even if your skills don’t perfectly match our job descriptions (especially if you’re making a career change or are insanely passionate about AI and the next wave of sales intelligence!). At Pocus, we welcome your diverse backgrounds and celebrate different perspectives that challenge the status quo. We will never discriminate on the basis of religion, color, gender identity, disability, marital status or any other characteristics protected by law.

Develop and execute a sharp content strategy aligned with business goals, create diverse and engaging content including viral videos and podcasts, collaborate with community and internal experts, and scale content production using freelancers and AI tools. | 5+ years content marketing experience ideally in B2B SaaS GTM, strong writing and creative skills, AI tool proficiency, project management, and a distribution-first mindset. | Join to apply for the Content Marketer role at PocusContinue with Google Continue with Google1 week ago Be among the first 25 applicantsJoin to apply for the Content Marketer role at PocusGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleWe're looking for a Content Marketer who loves creating magical content, is creative, AI savvy, and has a passion for modern go-to-market. You’re excited to both build the content engine and get into the weeds actually executing on content projects everyday (whether all by yourself, tapping freelancers, or AI tools).Content has been the lifeblood of Pocus’ GTM motion since day 1. We successfully built and dominated the category of Product-Led Sales and we’re now on a mission to do the same for AI Sales Intelligence. This role will play a key role in turning Pocus into the center of conversation for AI and sales, the undisputed hub for learning about all things modern GTM.In this role, you’ll build high impact content that inspires GTM operators, sparks important debates in the community, and ultimately helps our sales team turn interest into revenue. You won’t just ship boring SEO blog posts, you’ll create free tools, produce podcasts, conduct original research, and more to provide tons of value for our audience.Why this role?Real business impact. Your content will directly influence how thousands of companies approach their GTM strategy.Learn from and collaborate with some of the smartest minds in sales tech and RevOps.Learn more in 1 week at Pocus than 1 year at another company: We do more with less — we’re able to ship what other teams with 10x of the resources do in 1/10th of the time. We consistently get feedback that our responsiveness and velocity set us apart as our customers’ favorite vendor.Join an incredible team at a magical time. We’re at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you every day.Have fun while building something that matters. We take our work seriously but we don’t take ourselves too seriously.What you’ll do:Develop a sharp content strategy that is aligned with our business goals. You’ll work closely to understand our customers, community, and broader audience to create a roadmap for content.Grow our brand into the destination for modern GTM wisdom by mixing strategy with hands-on execution (no ivory tower content here!)Create content that doesn't suck—think viral short-form videos, interactive tools you vibe coded, webinars people actually want to attend, and podcasts.Collaborate with our community of 4k+ GTM professionals, customers, and internal subject matter experts to produce unique, compelling, and helpful content.Translate complex sales tech concepts and product features into easily digestible content that makes people go "holy sh*t, I need this"Scale the content machine over time by leveraging agencies, freelancers, and AI tools.Build co-marketing partnerships with adjacent companies because we can't revolutionize GTM in a silo.Take risks! Have fun. Stand out! Our brand is magical—boring SEO-stuffed blog posts need not apply.What you bring:5+ years of content marketing experience, ideally at a B2B SaaS company in the GTM space. (Strong startup generalists with a strong spike in content should also apply).Knowledge and passion for keeping up with the ever-changing GTM landscape. You are always keeping a finger on the pulse of what’s new and trendy, ready to spin up content or slide into a GTM influencer's DM.Clear, crisp, and engaging writing style that can make big ideas seem simple. You’re adept at balancing writing with authority while not sounding too serious and you never use jargon (without purpose).Deeply creative and able to use this superpower to produce original, thought provoking, and very on brand content across multiple channels.AI pro that can go beyond "I use ChatGPT sometimes"—you're comfortable with Claude, and bonus points if you've played with AirOps, Tofu, Opus Clip, or other cutting-edge toolsDistribution-first mindset—you don't just create content, you think about how it spreads from day one. Exceptional ability to reverse engineer hype by leveraging network, tapping influencers, and more.Organized enough to handle both big-picture strategy and detailed execution without dropping balls. You have strong project management skills that keep everything on time.High agency & high performance bar- you like to get things done and can confidently execute without a lot of hand-holding. You also hold yourself and others to a high bar.Bonus points if:You’ve gone viral (more than once) in the B2B space for your contentYou've dabbled in community before and understand the magic of bringing people together and how to leverage this channel for content.PMM experience is a plus—you can write product-focused content that doesn't read like a manual.About Pocus:Pocus exists to supercharge GTM teams. We make every rep a 10x seller. With Pocus, organizations can have fewer, better reps to drive increased pipeline and revenue.How? We’ve created the world’s most powerful, AI-native prospecting platform.Pocus influences nearly half a billion in pipeline per quarter for our customers. We’re trusted by high growth companies like Asana, Monday, Canva, and Miro where Pocus powers up to 50% of their pipeline and eliminates 10+ hrs of work per rep per week.Pocus has hundreds of always-on AI agents doing the manual, tedious work of researching & prospecting so that reps can do what they do best: sell. With Pocus AI agents working for them, rep’s days are simplified. Reps get alerts when compelling events happen, account plans are generated by AI, and agents recommend who to reach out to with the next best action. We’re fortunate to be backed by First Round, Coatue, and execs like CEO Zoom, CPO Adobe, CRO OpenAI, who are helping us usher in this future of sales.Why work at Pocus?Customers love Pocus - Asana, Miro, Canva, ClickUp and more trust us to run their GTMProven product ROI - we generate on average 500M in pipeline for customers every quarter (and it’s growing)Great investors - backed by Coatue, First Round, GTMFund and top GTM operatorsPerks and benefits:Best in class medical, dental, and vision plans through our PEOA monthly wellness stipend to help support you in your health goals401K through Guideline to help you invest in your futureAccess to mentorship programs through First Round Capital for personal growth and development10 company holidays and discretionary vacation with a baseline requirement of 2 weeks / year. We work hard but don’t want you to burn out!Work from home stipend to help you set up your home officeAt Pocus, we’re looking for people who are humble overachievers with an ownership mentality and a love for building. If this sounds like you, we encourage you to apply, even if your skills don’t perfectly match our job descriptions (especially if you’re making a career change or are insanely passionate about Product-Led Sales!). At Pocus, we welcome your diverse backgrounds and celebrate different perspectives that challenge the status quo. We will never discriminate on the basis of religion, color, gender identity, disability, marital status or any other characteristics protected by law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Pocus by 2xGet notified about new Marketer jobs in New York, NY.New York, NY $225,000 - $325,000 1 week agoSenior Manager, Retail Marketing & EventsNew York City Metropolitan Area 1 week agoFreelance: Manager, Brand Marketing, CNBCEnglewood Cliffs, NJ $75,000 - $95,000 3 days agoNew York, NY $83,000 - $119,000 3 weeks agoAssistant Manager, Digital Marketing - AmericasManager, Community Manager - L’Oreal AcademiesNew York, NY$98,400.00-$140,200.001 week agoNew York City Metropolitan Area$65,000.00-$82,000.004 days agoBOTTEGA VENETA Brand Manager, Bergdorf GoodmanNew York, NY$110,000.00-$115,000.003 weeks agoNew York, NY$138,500.00-$200,800.006 days agoNew York, NY$98,928.00-$129,888.001 week agoNew York City Metropolitan Area$100,000.00-$115,000.004 weeks agoNew York, NY$90,000.00-$115,000.003 weeks agoNew York, NY$128,000.00-$186,000.002 weeks agoJersey City, NJ$90,700.00-$102,000.006 days agoNew York, NY$80,000.00-$90,000.004 days agoNew York, NY$118,000.00-$133,000.004 days agoNew York, NY$78,000.00-$85,000.003 weeks agoNew York, NY$122,000.00-$176,000.002 weeks agoNew York, NY$106,000.00-$160,000.002 weeks agoNew York, NY$108,800.00-$136,000.006 days agoNew York, NY$99,000.00-$151,000.002 weeks agoNew York, NY$98,400.00-$140,200.003 days agoNew York, NY$158,000.00-$223,000.005 days agoNew York City Metropolitan Area $175,000 - $200,000 4 days agoNew York, NY $160,000 - $175,000 14 hours agoNew York, NY $128,000 - $186,000 5 days agoNew York, NY $150,000 - $211,000 5 days agoSenior Multibrand Marketing & Events ManagerNew York City Metropolitan Area 1 week agoNew York, NY $133,000 - $208,000 2 weeks agoNew York, NY $158,000 - $223,000 5 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr