PM Pediatrics

The Patient Engagement Specialist coordinates appointments with providers and communicates key information to patients and staff. They also handle billing inquiries and maintain patient information while ensuring compliance with insurance protocols. | Experience with insurance eligibility is required, and a bachelor's degree is preferred. Attention to detail, strong organizational skills, and the ability to work in a team-driven environment are essential. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary Patient Engagement Specialist coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Schedule: Mondays - Fridays 10:00am - 6:00pm EST Compensation range: $48,000 - $53,000 *dependent upon relevant experience* Benefits eligible! Description Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. Provide accurate and courteous information regarding our services to physicians and other callers. Respond effectively and promptly to all patient, provider, and team member requests. Maintain/Update patient information and working knowledge of insurance protocols. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits. Provides information to the patient and/or guarantors regarding their benefits and financial obligations. Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. Explain insurance coverage and financial responsibility to patients in clear language. Communicate when insurance issues arise (inactive coverage, referral needed, etc.) Work with billing teams to correct coverage issues. Maintain insurance panels. Obtain approval for schedule changes or cancellations as appropriate. Meet specified goals and objectives assigned by management. Escalate any problems that may arise to management. Complete other duties as assigned or identified based on patient needs. Ability to adhere to quality and productivity standards. #LI-MC1 Qualifications Experience with insurance eligibility. Bilingual Spanish Preferred. Bachelor’s degree preferred. Attention to detail a requirement. Strong organizational skills. Ability to multi-task and prioritize. Ability to work well with others in a team driven environment. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career. Apply today and be a part of our mission to help children live healthier, happier lives.

Supporting process optimization and data analysis, not recruitment or behavioral health. | Experience in operations, data analysis, and process improvement, but lacking specific recruitment or behavioral health expertise. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary ***This is a contract role for the months of January, February, and March*** **This is a remote role** PM Pediatric Care is seeking a Contract Talent Acquisition Partner to oversee the full lifecycle recruitment process for its Mental Health business for the months of January, February and March. This individual will be responsible for sourcing and hiring professionals such as Child Psychologists, Licensed Clinical Social Workers, and Master of Social Work (Care Managers), while building talent pipelines for current and future openings across existing and expanding state operations. The ideal candidate will possess a strong background in recruitment, particularly within the behavioral/mental health sector, and be adept at utilizing recruitment workflows, metrics, and Microsoft Office tools. This role requires a proactive and strategic approach to recruitment in a fast-paced, collaborative environment, with a focus on meeting workforce goals by identifying and attracting top talent. Description Screening candidates by conducting telephone interviews with applicants and scheduling interviews with hiring managers. Assess candidate skills and experience to determine alignment with PM Pediatric Care’s brand and values. Ensure that all communication and correspondence with applicants is timely and consistent with PM Pediatric Care’s culture. Inform candidates of progress and outcomes throughout the recruitment process, ensuring that appropriate communication is sent at each stage, within agreed timelines. Partner with the business to assess hiring needs and determine strategy to acquire top talent. Manages ATS system (Workday) and CRM (Salesforce) for all internal/external job postings and candidates. Gather and analyze metrics on effectiveness of recruiting plans and strategies. Build talent networks to find qualified active and passive candidates. Ad hoc recruitment projects as needed. Qualifications Bachelor’s Degree 3-5 years of full cycle recruiting experience in a high growth/high volume environment. Recruitment experience in behavioral health is required. Familiarity with HR databases and applicant tracking systems, knowledge of Workday a strong plus. Proficiency with computer platforms and applications (Word, Excel, PowerPoint). Proven ability to take initiative, use consultative skills and build strong, productive relationships. The ability to understand, prioritize and complete deliverables within timelines is critical to ensuring that the process and communication between behavioral health/school health teams, hiring managers, and the candidates is seamless. Must have strong interpersonal, verbal, and written communication skills. Exceptional time management; proactive with a strong sense of urgency. Ability to prioritize and complete projects within deadlines. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career. Apply today and be a part of our mission to help children live healthier, happier lives.

Assist families and manage administrative tasks at the front desk in a healthcare setting. | High school diploma, customer service experience, proficiency in Microsoft Office, ability to handle multiple tasks, and healthcare experience preferred. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Description To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Greets families professionally both in person and on the phone. Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed Accesses empathy and active listening in difficult interpersonal situations Supports patient care quality initiatives as directed Coordinates escalations and urgent issues to ensure timely and complete resolutions Collaborates and communicates with site leadership to facilitate management of complex patient issues Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling Executes other duties as assigned #LI-MO1 Qualifications Team player that can function independently in a fast-paced environment Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason Excellent customer service and telephone skills Strong verbal and written communication skills Professional and friendly demeanor Quality focused and detail oriented Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change. Outstanding time management, organizational, and critical thinking skills Superior situational awareness and ability to successfully react to urgent situations Prior experience in a healthcare environment and knowledge of medical insurance preferred Socially perceptive and ability to relate to children and how they interact with their families Comfortability with routinely shifting demands Navigate multiple computer systems Prior Front Desk, concierge, customer service or other hospitality experience preferred. High school diploma or GED EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career. Apply today and be a part of our mission to help children live healthier, happier lives.

The Facilities Manager will oversee facility operations across multiple states and urgent care centers, ensuring safety and compliance. This role involves managing vendor relationships and coordinating maintenance to support patient care. | Candidates should have a bachelor's degree in a related field and at least 5 years of experience in multi-site facilities management, preferably in healthcare. Strong negotiation and communication skills are essential, along with the ability to handle escalations in a fast-paced environment. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary We are seeking a proactive and relationship-driven Facilities Manager to oversee facility operations across 12 states and 80+ urgent care centers. This role will focus on partnering with the outsourced facilities maintenance company, managing escalations, and coordinating with vendors to ensure our centers remain safe, compliant, and welcoming for patients and staff. Facilities Manager will serve as a key liaison between operations, and service providers to resolve issues quickly and protect the organization’s interests. Description Facility Operations Coordination Work with internal departments to ensure facilities support employee productivity, safety, and comfort. Manage escalations related to facility issues, ensuring timely resolution by the service provider. Facilities Operations & Maintenance Supports new site development and buildout. Coordinate repairs and maintenance between Operations and the outsourced maintenance company, ensuring minimal disruption to patient care. Implement preventative maintenance programs and track completion across locations. Vendor Management Manage our 3rd party facilities and construction/design team. Source, negotiate, and manage relationships with third-party vendors and service providers. Oversee vendor performance, ensuring adherence to service level agreements and quality standards. Monitor vendor performance against agreed-upon KPIs. Coordinate projects requiring both landlord and vendor involvement. Conduct regular review meetings with the service provider to evaluate performance, address issues, and implement improvements. Ensure contractual obligations are met, including compliance with safety, environmental, and legal standards. Serve as the decision maker on design related repairs. Administrative management of the facilities maintenance ticketing system. Escalation Management Act as escalation for 3rd party facilities maintenance company for urgent facility-related issues, deploying resources quickly to resolve problems. Communicate updates to field leadership and operations teams during critical incidents. Budgeting & Compliance Manage facilities budget, track spending, and identify opportunities for cost efficiency. Ensure all facilities comply with healthcare regulations, safety standards, and building codes. Support infection control, safety audits, and emergency preparedness initiatives. Review and approve vendor invoices and ensure accurate billing. Provide regular performance reports and data-driven recommendations to senior leadership. Qualifications Bachelor’s degree in Facilities Management, Business, Real Estate, or related field (or equivalent experience). 5+ years of experience in multi-site facilities management; healthcare or retail experience strongly preferred. Strong negotiation and communication skills, with the ability to influence external partners. Experience handling escalations in a fast-paced, customer-facing environment. Willingness to travel to offices across regions. What We Offer The opportunity to shape facility operations for a growing, national healthcare organization. A collaborative role working closely with operations leaders, landlords, and vendors. Competitive compensation, benefits, and opportunities for advancement. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatrics was founded on the belief that there is a better way to deliver urgent care to kids and young adults. PM Pediatric Care has over 75 urgent care locations across the country, telehealth, 5+ large hospital partnerships, pediatric behavioral health, and a growing presence in school health nationwide. Our goal is to ensure that our patients receive comprehensive and superior quality acute and behavioral health care when they need it, without having to wait long for it. PM Pediatric Care treats children and young adults exclusively. Our team seeks to hire individuals, like you, who have a passion for innovation and quality care. With a growing national presence and an expanding corporate team, your addition to PM Pediatric Care will contribute to the specialized care of our patients and our mission to revolutionize the way healthcare is delivered.