PM Pediatric Care

The Patient Engagement Specialist coordinates appointments for patients and communicates key information regarding insurance and financial responsibilities. They also handle billing inquiries and maintain patient information while ensuring excellent customer service. | Experience with insurance eligibility is required, and a bachelor's degree is preferred. Attention to detail, strong organizational skills, and the ability to work in a team environment are essential. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary Patient Engagement Specialist coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Schedule: Mondays - Fridays 10:00am - 6:00pm EST Compensation range: $48,000 - $53,000 *dependent upon relevant experience* Benefits eligible! Description Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. Provide accurate and courteous information regarding our services to physicians and other callers. Respond effectively and promptly to all patient, provider, and team member requests. Maintain/Update patient information and working knowledge of insurance protocols. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits. Provides information to the patient and/or guarantors regarding their benefits and financial obligations. Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. Explain insurance coverage and financial responsibility to patients in clear language. Communicate when insurance issues arise (inactive coverage, referral needed, etc.) Work with billing teams to correct coverage issues. Maintain insurance panels. Obtain approval for schedule changes or cancellations as appropriate. Meet specified goals and objectives assigned by management. Escalate any problems that may arise to management. Complete other duties as assigned or identified based on patient needs. Ability to adhere to quality and productivity standards. #LI-MC1 Qualifications Experience with insurance eligibility. Bilingual Spanish Preferred. Bachelor’s degree preferred. Attention to detail a requirement. Strong organizational skills. Ability to multi-task and prioritize. Ability to work well with others in a team driven environment. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career. Apply today and be a part of our mission to help children live healthier, happier lives.

Conducting candidate screening, managing ATS and CRM, building talent networks, and collaborating with hiring managers. | Bachelor's degree, 3-5 years of full cycle recruiting experience in high-volume environments, familiarity with HR databases and applicant tracking systems, strong communication and time management skills. | Job Description: • Screening candidates by conducting telephone interviews with applicants and scheduling interviews with hiring managers. • Assess candidate skills and experience to determine alignment with PM Pediatric Care’s brand and values. • Ensure that all communication and correspondence with applicants is timely and consistent with PM Pediatric Care’s culture. • Inform candidates of progress and outcomes throughout the recruitment process, ensuring that appropriate communication is sent at each stage, within agreed timelines. • Partner with the business to assess hiring needs and determine strategy to acquire top talent. • Manages ATS system (Workday) and CRM (Salesforce) for all internal/external job postings and candidates. • Gather and analyze metrics on effectiveness of recruiting plans and strategies. • Build talent networks to find qualified active and passive candidates. • Ad hoc recruitment projects as needed. Requirements: • Bachelor’s Degree • 3-5 years of full cycle recruiting experience in a high growth/high volume environment. • Recruitment experience in behavioral health is required. • Familiarity with HR databases and applicant tracking systems, knowledge of Workday a strong plus. • Proficiency with computer platforms and applications (Word, Excel, PowerPoint). • Proven ability to take initiative, use consultative skills and build strong, productive relationships. • The ability to understand, prioritize and complete deliverables within timelines is critical to ensuring that the process and communication between behavioral health/school health teams, hiring managers, and the candidates is seamless. • Must have strong interpersonal, verbal, and written communication skills. • Exceptional time management; proactive with a strong sense of urgency. • Ability to prioritize and complete projects within deadlines. Benefits: • EEO Statement PM Pediatric Care is an equal employment opportunity employer.

Manage full-cycle recruitment for behavioral health roles, build talent pipelines, and analyze recruitment metrics. | 3-5 years of full cycle recruiting experience, preferably in behavioral health, with proficiency in ATS systems and strong communication skills. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary ***This is a contract role for the months of January, February, and March*** **This is a remote role** PM Pediatric Care is seeking a Contract Talent Acquisition Partner to oversee the full lifecycle recruitment process for its Mental Health business for the months of January, February and March. This individual will be responsible for sourcing and hiring professionals such as Child Psychologists, Licensed Clinical Social Workers, and Master of Social Work (Care Managers), while building talent pipelines for current and future openings across existing and expanding state operations. The ideal candidate will possess a strong background in recruitment, particularly within the behavioral/mental health sector, and be adept at utilizing recruitment workflows, metrics, and Microsoft Office tools. This role requires a proactive and strategic approach to recruitment in a fast-paced, collaborative environment, with a focus on meeting workforce goals by identifying and attracting top talent. Description Screening candidates by conducting telephone interviews with applicants and scheduling interviews with hiring managers. Assess candidate skills and experience to determine alignment with PM Pediatric Care’s brand and values. Ensure that all communication and correspondence with applicants is timely and consistent with PM Pediatric Care’s culture. Inform candidates of progress and outcomes throughout the recruitment process, ensuring that appropriate communication is sent at each stage, within agreed timelines. Partner with the business to assess hiring needs and determine strategy to acquire top talent. Manages ATS system (Workday) and CRM (Salesforce) for all internal/external job postings and candidates. Gather and analyze metrics on effectiveness of recruiting plans and strategies. Build talent networks to find qualified active and passive candidates. Ad hoc recruitment projects as needed. Qualifications Bachelor’s Degree 3-5 years of full cycle recruiting experience in a high growth/high volume environment. Recruitment experience in behavioral health is required. Familiarity with HR databases and applicant tracking systems, knowledge of Workday a strong plus. Proficiency with computer platforms and applications (Word, Excel, PowerPoint). Proven ability to take initiative, use consultative skills and build strong, productive relationships. The ability to understand, prioritize and complete deliverables within timelines is critical to ensuring that the process and communication between behavioral health/school health teams, hiring managers, and the candidates is seamless. Must have strong interpersonal, verbal, and written communication skills. Exceptional time management; proactive with a strong sense of urgency. Ability to prioritize and complete projects within deadlines. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career. Apply today and be a part of our mission to help children live healthier, happier lives.

Manage front desk operations, assist families, and handle administrative tasks in a healthcare setting. | High school diploma, basic computer skills, customer service experience, and ability to handle multiple tasks in a fast-paced environment. | It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Description To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Greets families professionally both in person and on the phone. Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed Accesses empathy and active listening in difficult interpersonal situations Supports patient care quality initiatives as directed Coordinates escalations and urgent issues to ensure timely and complete resolutions Collaborates and communicates with site leadership to facilitate management of complex patient issues Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling Executes other duties as assigned #LI-MO1 Qualifications Team player that can function independently in a fast-paced environment Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason Excellent customer service and telephone skills Strong verbal and written communication skills Professional and friendly demeanor Quality focused and detail oriented Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change. Outstanding time management, organizational, and critical thinking skills Superior situational awareness and ability to successfully react to urgent situations Prior experience in a healthcare environment and knowledge of medical insurance preferred Socially perceptive and ability to relate to children and how they interact with their families Comfortability with routinely shifting demands Navigate multiple computer systems Prior Front Desk, concierge, customer service or other hospitality experience preferred. High school diploma or GED EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career. Apply today and be a part of our mission to help children live healthier, happier lives.