Pierce Technology Corp

Optimize IT service management processes using ServiceNow, gather and document business requirements, conduct stakeholder workshops, support UAT, and provide end-user training. | 3-5 years of ServiceNow business analyst experience, ITSM & ITOM knowledge, strong communication skills, preferably with ServiceNow certifications and a relevant bachelor's degree. | Utilize ServiceNow platform to streamline and optimize IT service management processes for clients. Gather and document business requirements related to ServiceNow implementations and enhancements. Conduct workshops with stakeholders to identify pain points and areas for improvement in service delivery. Collaborate with development teams to translate business needs into functional specifications. Support user acceptance testing (UAT) and provide training to end-users on ServiceNow functionalities. Stay updated on ServiceNow developments and industry best practices to provide informed recommendations. 3-5 years of experience as a Business Analyst, specifically with ServiceNow implementations. ITSM & ITOM Modules FS industry experience (in Asset Management clients a big +) Strong communication & stakeholder manager (they will be representing NextWave at client HQ and interacting with senior stakeholders) Certification a + but not essential Strong understanding of IT service management processes and best practices. Experience in gathering, documenting, and managing business requirements. Proficiency in creating functional specifications and process documentation. Familiarity with ITIL framework is a plus. ServiceNow certifications (e.g., Certified System Administrator) preferred. Bachelor's degree in a relevant field.

Design, develop, and maintain SSRS and Power BI paginated reports that meet business requirements. Collaborate with stakeholders to gather report requirements and translate business needs into technical specifications. | 3+ years of experience in developing and designing reports using SSRS and Power BI is required. Strong proficiency in SQL and experience with data modeling, DAX, and report optimization techniques are also necessary. | Design, develop, and maintain SSRS and Power BI paginated reports that meet business requirements and adhere to established standards. Collaborate with stakeholders to gather report requirements and translate business needs into technical specifications. Optimize report performance and ensure data accuracy and integrity across all reporting solutions. Implement best practices for report design, including layout, formatting, and user experience. Troubleshoot and resolve issues related to report generation and data retrieval. Provide training and support to end-users on the effective use of SSRS and Power BI reports. Document reporting solutions, including technical specifications and user guides. Stay up-to-date with new features and enhancements in SSRS and Power BI to continuously improve reporting capabilities. Experience in financial or investment banking strongly preferred 3+ years of experience in developing and designing reports using SSRS and Power BI. Strong proficiency in SQL for data retrieval and manipulation. Experience with data modeling, DAX, and report optimization techniques. Ability to work collaboratively with cross-functional teams to gather requirements and deliver solutions. Excellent analytical skills with a keen attention to detail. Strong problem-solving skills and the ability to troubleshoot complex reporting issues. Familiarity with data visualization best practices and user interface design principles. Effective communication skills, both written and verbal. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Experience in a financial services environment is a plus. Benefits

Design, implement, and optimize advanced AI systems focusing on quality, performance, and cost. Collaborate with product and design teams to ensure AI outputs integrate into workflows with intuitive, high-quality user experience. | Candidates should have a strong background in machine learning, AI systems, or applied research, along with hands-on experience in inference optimization and retrieval-augmented generation. Familiarity with multi-agent design and experience building evaluation frameworks is also required. | We’re looking for an AI Engineer to design, implement, and optimize advanced AI systems that balance quality, performance, and cost. You’ll work on inference pipelines, retrieval-augmented generation (RAG), and multi-agent patterns while building evaluation harnesses and simulation-based training frameworks. This role combines deep technical skill with a strong focus on real-world reliability and user experience. System Design: Architect inference and RAG pipelines; design manager/worker agent patterns with deterministic fallback mechanisms for reliability. Evaluation & Training: Build robust evaluation harnesses and develop simulation-based training pipelines to improve model robustness. Optimization: Tune AI systems across quality, latency, and cost dimensions, ensuring scalable production performance. Experimentation: Run A/B tests and continuous feedback loops to measure system performance and guide improvements. User Experience: Collaborate with product and design teams to ensure AI outputs integrate into workflows with intuitive, high-quality UX. Strong background in machine learning, AI systems, or applied research. Hands-on experience with inference optimization and retrieval-augmented generation (RAG). Familiarity with multi-agent or distributed system design. Experience building evaluation frameworks, test harnesses, or simulation-based training environments. Skilled in performance tuning (latency, throughput, cost efficiency). Proficiency in Python and ML/AI frameworks (PyTorch, TensorFlow, LangChain, Ray, etc.). Bonus: Experience with A/B testing, feedback loops, and integrating AI with front-end UX.

Lead strategic initiatives and organizational change in financial services by managing complex programs, engaging stakeholders, and coordinating vendors. | 8+ years in project/change management, financial services experience required, strong communication and vendor management skills, advanced Excel and PowerPoint proficiency. | We are looking for a seasoned Project / Change Manager with a proven background in financial services to lead strategic initiatives and drive organizational change. The ideal candidate will be adept at managing complex programs, engaging stakeholders at all levels, and ensuring successful delivery in a dynamic environment. Asset and Wealth Management experience is preferred but not required. • 8+ years of experience in project and/or change management. • Financial Services industry experience required; Asset and Wealth Management preferred. • Strong communication and stakeholder management skills with proven ability to influence at all levels. • Advanced proficiency in Microsoft Excel and PowerPoint. • Demonstrated ability to manage third-party vendors and coordinate across internal and external stakeholders. • Strong organizational skills with the ability to navigate ambiguity and manage competing priorities.

Lead UI/UX strategy and vision for wealth management products, collaborate with design and engineering teams, engage customers for feedback, and measure performance of UI/UX initiatives. | 5+ years product management in wealth management or financial services, strong UI/UX design background, excellent communication, experience with design tools, and data-driven approach. | The Product Manager for Wealth Management UI/UX will lead the design and development of user-centered solutions tailored for our wealth management platform. This role is vital in enhancing the customer experience by creating intuitive and accessible interfaces, ensuring users can seamlessly navigate our products. The successful candidate will collaborate with various stakeholders, including designers and developers, to bring innovative ideas to life. Key Responsibilities: UI/UX Strategy and Vision: Develop and articulate the vision for UI/UX within the wealth management product line. Conduct user research and usability testing to gather insights and feedback for continuous improvement. Stay informed on UI/UX trends and best practices to inform product development. Collaboration and Design Leadership: Work closely with UI/UX designers to create wireframes, prototypes, and high-fidelity designs. Facilitate brainstorming sessions and design reviews to ensure alignment on product goals. Collaborate with engineering teams during the development process to ensure design integrity is maintained. Customer Engagement: Engage with clients and users to gather feedback and understand their needs and pain points. Conduct demos and training sessions to showcase UI/UX enhancements and features. Performance Measurement: Define success metrics for UI/UX initiatives and regularly monitor performance against these indicators. Utilize analytics to drive design decisions and improve user satisfaction. Qualifications: 5+ years of experience in product management, specifically within the wealth management or financial services sector. Strong background in UI/UX design principles and methodologies. Proven ability to translate user needs into effective and engaging design solutions. Excellent communication skills and the ability to work collaboratively with cross-functional teams. Experience with design tools such as Sketch, Figma, or Adobe XD. Strong analytical skills and a data-driven approach to product development.