Phonely

Own and optimize GTM systems, data, and processes to support revenue operations and strategic decisions. | 2-3 years consulting and startup experience, HubSpot admin skills, strong Excel, and ability to manage cross-functional projects. | At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible. Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started, which means our GTM engine is being built in real time, and we need someone to own the systems and data that make it run. About the Role This is the seat that sits between RevOps and Strategy & Ops. You'll own the systems and data behind our go-to-market motion, and you'll stay flexible enough to pick up whatever the business needs next. Some weeks you're deep in HubSpot workflows. Other weeks you're running an analysis for leadership or untangling a process gap nobody else has claimed. It's not a fixed lane, and it's not a traditional RevOps role. You'll report directly to the Chief of Staff and have real visibility into how the whole GTM engine is built. This is a role for someone hungry and looking to grow fast, who wants a front-row seat to the decisions that actually move the company. You'll get real ownership and real exposure to impactful, cross-functional work from day one, ideally paired with a foundation in structured problem-solving (think consulting rigor) and a real appetite for startup speed and ambiguity. This role is in office 5 days a week in San Francisco. What You'll Do • Support the forecasting cadence, pipeline reviews, and revenue reporting leadership relies on • Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions • Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation • Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion across our SMB and Enterprise motions • Design and document GTM processes as the team scales: lead qualification, SDR/AE handoffs, deal desk basics • Take on undefined, high-priority work as it lands, and project-manage the cross-functional initiatives that don't have an obvious owner yet • Drive UTM and attribution discipline across marketing campaigns, closing tracking gaps hand-in-hand with marketing • Partner across Sales, Marketing, Customer Success, and Finance to keep systems and processes aligned as we grow • Evaluate and implement GTM tool integrations (contract systems, marketing platforms) and wire up webhook-style automation where it makes sense • Onboard new GTM hires into our systems and processes • Pick up anything else the GTM engine needs, whether or not it fits neatly into a job description What You'll Bring • 2-3+ years of experience, ideally a mix of consulting (structured problem-solving, client rigor) and startup (comfort with ambiguity and speed) • Hands-on HubSpot experience, admin-level familiarity with workflows, properties, and reporting strongly preferred • Strong Excel and Sheets skills; SQL is a plus • High attention to detail, because this role touches the data leadership uses to make decisions • Low ego about scope: equally happy building a dashboard or cleaning up a spreadsheet Why Join Phonely We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco five days a week, meals covered, offsites in cool places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the Chief of Staff and the founders and have real ownership over how our GTM engine gets built. Interview Process 1. 15-minute intro call to evaluate fit 2. Deep dive on your experience with the Chief of Staff 3. Case study: a real RevOps/analysis exercise 4. Final conversation with leadership

| At some point in the future, every business will answer their phone with voice AI. We are making sure that when they build that AI agent, the experience of doing so doesn’t suck. We’re growing incredibly fast and need someone who thrives in a dynamic, high-pressure environment to work side-by-side with the CEO and leadership team. This may be one of the most important roles in the company and is critical in helping us move faster, stay organized, and execute at the highest level. We’re looking for someone who is highly organized, driven, and fun to work with. You’ll be working directly with me (Will) the CEO, disclaimer, I’m a bit extreme… as an example I’ve set 2 world records, bicycled across the entire US in 17 days, lived in a vehicle for over a year and a half before a PhD, and starting Phonely, one of the fastest growing startups out of the YC S24 batch. If you’re looking for a cushy corporate job, this ain’t it. If you’re looking to be a part of a winning team and to make a real difference read on. What You’ll Do Work directly with the CEO to manage priorities, projects, and deadlines. Coordinate meetings, jump into sales calls, customer issues, or whatever needs to be done Own internal processes: meeting prep, follow-ups, reporting, and accountability. Serve as a thought partner, sounding board, and execution arm for the leadership team. Organize fundraising, calendars, build presentations etc. Keep the team organized, motivated, and focused on what matters most. Qualifications 2+ years of experience in business operations or Chief of Staff role preferred Experience with building pitch materials, Extremely organized and detail-oriented. High energy, hard-working, and comfortable in a hectic, startup environment. Comfortable handling sensitive information with discretion. Fun to work with and a believer in hard work Bonus: Ex-athlete/ competitor, especially in endurance sports (running, cycling, swimming, triathlon, rowing, etc. surfing?) Why Join Phonely? We’re super cool. Our team is a group of ex-athletes, founders, and builders with low egos, and a high belief that life not about taking the easy road, but challenging ourselves to find the most we can be. Working at Phoenly feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we’re not working. Also we rent out Airbnb’s in cool places (Rocky mountains, Costa Rica, Indonesia) four times a year so you can still see the world while on the grind. From a product and direction standpoint, we are customer obsessed and focused on building a product that we ourselves would love to use. We are solving voice AI problems, that have never been solved before with a mission to build something that 1M+ businesses love. If you made it to this part of the JD, please message me (Will) with an item from your bucket list and something impressive you’ve done. Working at Phonely, you’ll have the flexibility to contribute to all aspects of the business. It will be hard, but it will be rewarding. We are extremely picky with who we bring on as full time employees. While resume’s and experience are important, the MOST important thing is that we believe in you, like you and are inspired to work around you. If we do, we will bend over backwards to make sure that the hard work you put in here will return dividends later. We look forward to you applying!