PermitFlow

Manage high-value enterprise customer relationships, drive customer success strategies, collaborate cross-functionally to deploy AI-powered solutions, and develop scalable customer success processes. | 7+ years in B2B SaaS Customer Success or Account Management with enterprise-level customers, strong strategic partnership skills, a builder’s mindset, and enthusiasm for AI-driven innovation. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. ✋ Who you are? As our first Enterprise Customer Success Manager, you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage. The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows Bonus: experience in construction tech, operations-heavy industries, or permitting workflow 💙 Benefits: 📈 Equity packages 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 💻 Company issued laptop. 🎧 Home office & equipment stipend 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen 🚍 Commuter benefits 🎤 Team building events 🌴 Unlimited PTO ✏️ Interview Process 20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!

Lead and grow the engineering team, manage agile processes, ensure technical excellence, and collaborate with stakeholders to deliver construction permitting software. | 5+ years software engineering with 3+ years leadership experience, strong communication, agile expertise, and startup culture fit. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, covering everything from jurisdiction research to application preparation, submission, and real-time tracking. By transforming fragmented regulations and manual workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised $36.5M+ with Kleiner Perkins leading our Series A, joined by Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are a team of architects, engineers, permitting experts, and product builders who have felt the pain of pre-construction firsthand and are committed to fixing it. Demand is growing faster than we can meet, and we’re hiring top talent to help us scale. We operate in a hybrid schedule (3 in-office days per week). ✅ What You’ll Do: We are seeking a talented Engineering Manager to lead and grow our engineering team, driving development and delivery of our innovative construction permitting software. This role is crucial in helping the team scale, achieve technical excellence, and ensure that PermitFlow continues to provide valuable, efficient solutions to our customers. • Lead and manage engineers, promoting a culture of continuous learning and collaboration. Conduct regular 1:1s, feedback sessions, and career development opportunities. • Set direction and anticipate scaling challenges through thoughtful technical and personnel planning. Define priorities, track KPIs, and manage technical debt while aligning with business goals. • Collaborate with product, design, and cross-functional teams to define technical requirements, set timelines, and ensure timely delivery of software features. Manage agile processes to maintain high velocity and efficiency. • Ensure best practices in architecture, system design, and code quality. Oversee the scalability, reliability, and security of systems and infrastructure. • Work closely with stakeholders, including product, finance, and customer success teams, to prioritize feature development and enhance the customer experience. • Lead the hiring process to grow the engineering team. Provide mentorship and career development for team members, including junior managers. 🙌 Qualifications & Fit: • 5+ years in software engineering, with 3+ years in leadership roles. • Strong alignment with PermitFlow’s culture. You are comfortable in a fast-paced startup environment, where ambiguity is common. • Proven experience managing and scaling teams in a startup. • Strong communication skills for working with technical and non-technical stakeholders. • Experience with agile methodologies and continuous improvement. Bonus points: • Experience in high-growth startups or SaaS. • Familiarity with construction or permitting industries. • Knowledge of testing and performance optimization for web applications. 💙 Benefits: • 📈 Equity packages • 💰 Competitive Salary • 🩺 100% Paid health, dental & vision coverage • 💻 Company issued laptop. • 🎧 Home office & equipment stipend • 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen • 🚍 Commuter benefits • 🎤 Team building events • 🌴 Unlimited PTO Compensation Range: $180K - $250K

Lead and grow the engineering team to deliver scalable construction permitting software while managing technical and personnel challenges in a fast-paced startup. | 5+ years software engineering with 3+ years leadership experience, strong communication, agile expertise, and startup environment adaptability. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, covering everything from jurisdiction research to application preparation, submission, and real-time tracking. By transforming fragmented regulations and manual workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised $36.5M+ with Kleiner Perkins leading our Series A, joined by Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are a team of architects, engineers, permitting experts, and product builders who have felt the pain of pre-construction firsthand and are committed to fixing it. Demand is growing faster than we can meet, and we’re hiring top talent to help us scale. We operate in a hybrid schedule (3 in-office days per week). ✅ What You’ll Do: We are seeking a talented Engineering Manager to lead and grow our engineering team, driving development and delivery of our innovative construction permitting software. This role is crucial in helping the team scale, achieve technical excellence, and ensure that PermitFlow continues to provide valuable, efficient solutions to our customers. Lead and manage engineers, promoting a culture of continuous learning and collaboration. Conduct regular 1:1s, feedback sessions, and career development opportunities. Set direction and anticipate scaling challenges through thoughtful technical and personnel planning. Define priorities, track KPIs, and manage technical debt while aligning with business goals. Collaborate with product, design, and cross-functional teams to define technical requirements, set timelines, and ensure timely delivery of software features. Manage agile processes to maintain high velocity and efficiency. Ensure best practices in architecture, system design, and code quality. Oversee the scalability, reliability, and security of systems and infrastructure. Work closely with stakeholders, including product, finance, and customer success teams, to prioritize feature development and enhance the customer experience. Lead the hiring process to grow the engineering team. Provide mentorship and career development for team members, including junior managers. 🙌 Qualifications & Fit: 5+ years in software engineering, with 3+ years in leadership roles. Strong alignment with PermitFlow’s culture. You are comfortable in a fast-paced startup environment, where ambiguity is common. Proven experience managing and scaling teams in a startup. Strong communication skills for working with technical and non-technical stakeholders. Experience with agile methodologies and continuous improvement. Bonus points: Experience in high-growth startups or SaaS. Familiarity with construction or permitting industries. Knowledge of testing and performance optimization for web applications. 💙 Benefits: 📈 Equity packages 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 💻 Company issued laptop. 🎧 Home office & equipment stipend 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen 🚍 Commuter benefits 🎤 Team building events 🌴 Unlimited PTO

As a Platform Engineer, you will build, scale, and fine-tune the systems that keep our services running smoothly. You will help architect the backbone of our platform, focusing on automation, reliability, and continuous improvement. | Candidates should have 5+ years of experience in Platform, Site Reliability, Infrastructure, or similar roles. Strong experience with containerization, CI/CD pipelines, and cloud infrastructure is essential. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, covering everything from jurisdiction research to application preparation, submission, and real-time tracking. By transforming fragmented regulations and manual workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised $36.5M+ with Kleiner Perkins leading our Series A, joined by Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are a team of architects, engineers, permitting experts, and product builders who have felt the pain of pre-construction firsthand and are committed to fixing it. Demand is growing faster than we can meet, and we’re hiring top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). Preference for NYC-based candidates or those open to relocation. ✅ What You’ll Do As a Platform Engineer, you’ll join our growing infrastructure team in building, scaling, and fine-tuning the systems that keep our services running smoothly. You’ll help architect the backbone of our platform, focusing on automation, reliability, and continuous improvement. While your primary responsibility will be infrastructure, coding and problem-solving across the stack are core parts of the role. As a fast-growing startup, we all roll up our sleeves where needed, so flexibility and a collaborative spirit are key. Architect, design, and implement secure, scalable, and cost-efficient infrastructure solutions to support a rapidly growing product. Design and implement backend and frontend services, APIs, and data pipelines to support AI-driven workflows. Own features end-to-end, from architecture and implementation to testing and production deployment. Develop and maintain automation through Infrastructure as Code and CI/CD pipelines. Monitor, optimize, and scale our cloud infrastructure for performance and reliability. Establish and enforce best practices for observability, logging, and alerting. Lead and participate in incident response, troubleshooting complex issues and driving postmortem learning and improvements. Collaborate across engineering teams to improve developer velocity while balancing reliability, security, and cost. 🙌 What We’re Looking For 5+ years of experience in Platform, Site Reliability, Infrastructure, or similar roles. Strong experience with containerization and orchestration (Docker, ECS, Kubernetes a plus). Expertise with CI/CD pipelines and modern infrastructure automation tools. Coding and scripting proficiency (Python, Go, Bash, etc.). Hands-on experience with cloud infrastructure (GCP preferred) and distributed systems. Familiarity with monitoring, observability, and incident management best practices. Comfortable working in a fast-paced startup environment, where adaptability and ownership are essential. 💙 Benefits 📈 Equity packages 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 💻 Company issued laptop 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen 🚍 Commuter benefits 🎤 Team building events 🌴 Unlimited PTO

As an Applied AI Engineer, you will design and deploy AI agents that automate permitting workflows end-to-end. You will also contribute to core platform engineering and optimize systems for speed and scalability. | Candidates should have 3+ years of experience in software or ML engineering and hands-on experience with production AI/ML systems. Strong backend and API development skills are required, along with the ability to thrive in fast-moving environments. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. ✅ What You’ll Do As an Applied AI Engineer, you will design and deploy the AI agents that power PermitFlow’s pre-construction platform. You will own the full lifecycle of intelligent agents—from model development to orchestration, productionization, and evaluation—while contributing to core platform engineering. You will: Develop and deploy AI agents that automate permitting workflows end-to-end Orchestrate multiple models and tools to create reliable, multi-step AI systems Build the internal tools and infrastructure that power and monitor these agents Design and implement backend and frontend services, APIs, and data pipelines, integrating AI functionality into user-facing features when needed Contribute to system architecture and core platform design with the engineering team Design and maintain a suite of evaluations and benchmarks to measure agent accuracy, reliability, and cost-effectiveness Optimize inference pipelines and backend systems for speed, scalability, and cost 🙌 What We're Looking For 3+ years in software or ML engineering post-BS/MS Hands-on experience shipping production AI/ML systems or AI-powered products Experience building multi-step ML systems, pipelines, or agentic workflows Strong backend and API development skills, with some frontend experience Track record of building reliable products with attention to quality and detail Startup grit and comfort in fast-moving, evolving environments 💙 Benefits 📈 Competitive salary and meaningful equity 🩺 100% paid health, dental, and vision coverage 💻 Company laptop and tools of your choice 🍽️ Daily meals via UberEats and fully stocked kitchen 🚍 Commuter benefits 🎤 Team events and offsites 🌴 Unlimited PTO