PermitFlow

Lead and develop a team managing customer onboarding and optimize onboarding processes. | Over 8 years in implementation or professional services with 4+ years managing teams and experience scaling B2B SaaS onboarding. | PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country. Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization. We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. The Opportunity We are hiring a Senior Manager of Implementation to build and lead the team that owns customer onboarding from contract signature through their first 90 days of our partnership. Reporting to the VP Customer Success, this is a people-management position: you will hire, develop, and mentor a team of Implementation Managers and Specialists, set the bar for execution, and own the metrics that determine whether new customers stick. This is an in-person position at our New York City office with a hybrid schedule (M/W/F in-office) and up to 25% travel. What You'll Do Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery Hire ahead of growth and ramp new IMs quickly to full ownership Identify the recurring patterns behind launch slippage and customer friction, and close them through process, tooling, or training changes, codifying improvements into playbooks the team can run from What We're Looking For 4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers 8+ years in implementation, onboarding, or professional services A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams Comfort operating in regulated or operationally complex environments where the work is not purely software Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction What We Offer (Full-Time Roles Only) Competitive salary and meaningful equity in a high-growth company 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA 401(k) savings plan Unlimited PTO and paid family leave Home office & equipment stipend Daily in-office lunch and dinner provided Commuter benefits (pre-tax transit and parking) PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

Define and execute partner strategy to expand ecosystem and drive partner-influenced ARR. | 8+ years in partnerships or business development within B2B SaaS with proven revenue success and C-suite pitching experience. | PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country. Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization. We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. About the Role We're hiring a Director, Strategic Partnerships to take PermitFlow's partner ecosystem to the next level. We already have a meaningful set of partners across our core categories - the mandate for this seat is to go deeper with the ones we have and aggressively expand the ones we don't. You'll own the strategy, expansion, structuring, and revenue accountability across the full partner portfolio. Permits don't happen in a vacuum. They sit inside a larger contractor stack - ServiceTitan, AccuLynx, JobNimbus, Salesforce, Procore, Buildertrend, CompanyCam - and they're funded, sold, and serviced through OEMs, distributors, financing partners, and trade associations. The contractor decision to standardize on PermitFlow is heavily influenced by who we integrate with, who recommends us, and who builds joint motions with us. Your job is to make PermitFlow the obvious permit layer of the home services and pre-construction ecosystem. You'll report to the VP of Sales and partner closely with Sales, Marketing, Product, and the exec team. The role has clear pipeline and revenue accountability - partner-sourced and partner-influenced ARR are how we'll measure success. What You'll Do Define the partner strategy. Build the map: which categories matter (FSM/ISV, OEM/manufacturer, distributor, construction management, financing, trade association, AHJ/govtech, adjacent SaaS), where the leverage is, and which 5-10 partners we go deep with. Bring a point of view - don't wait for a playbook. Recruit and sign foundational partners. Identify, pitch, negotiate, and close partnership agreements with target ISVs (e.g., ServiceTitan, AccuLynx, JobNimbus, Procore, Buildertrend), OEMs and distributors in HVAC / roofing / windows / doors / solar, financing partners, and trade associations. Drive partner-sourced and partner-influenced pipeline. Carry a number. Partnerships exist to drive deals - referrals, co-sells, embedded distribution. You'll own a target for partner-sourced ARR and partner-influenced pipeline, and you'll be measured against it. Build the joint GTM motion. Partner with Marketing on co-branded campaigns, webinars, dealer/distributor events, and conference presence. Partner with Sales on co-sell motions, account mapping, and joint pursuits. Make the "better together" story real, not theoretical. Own contract structuring and negotiation. Lead deal terms - referral economics, rev share, co-marketing commitments, integration scope, SLAs. Build the standard partnership agreement template with Legal so future deals close faster. Be the product feedback loop from the ecosystem. Funnel integration requirements, API gaps, and partner-driven roadmap input back to Product. You're the voice of the ecosystem inside PermitFlow. Stand up the partner program infrastructure. Build the partner tiering framework, onboarding playbook, enablement assets, scorecard, and QBR cadence. Make it scalable so we can hire underneath you in 12-18 months. Represent PermitFlow externally. Speak at industry events (IRE, AHR Expo, GAF Roofing Academy, NAHB IBS, ServiceTitan Pantheon, etc.). Be the face of PermitFlow's partner motion to the ecosystem. What We're Looking For 8+ years in Partnerships, Business Development, or Channel Sales - ideally at a B2B SaaS, vertical SaaS, ConTech, PropTech, or InsurTech company. You've signed real deals, run a partner number, and built joint motions that produced pipeline. Track record of expanding and scaling, not just maintaining. You've taken existing partnerships from underperforming to producing real pipeline, and you've signed material net-new partners. You can talk through the mechanics of both motions - how you re-engineered a sleepy partner relationship and how you closed a cold one. Quota / revenue accountability in your past. You've owned a partner-sourced pipeline number or rev share target - and you've hit or exceeded it. You can talk about your funnel, conversion math, and partner economics fluently. Ecosystem fluency in home services / construction / contractor tech is a strong plus. Experience with FSMs (ServiceTitan, AccuLynx, JobNimbus, Workiz, FieldRoutes), construction management (Procore, Buildertrend), OEMs (GAF, Owens Corning, Carrier, Trane, Pella, Andersen), or financing platforms (GreenSky, Service Finance, Sunlight) is a major edge. Exec-level presence. You've pitched VPs and C-suite at $500M+ companies and held your own. You're polished with execs, blunt with operators, and adapt to both. Commercial sharpness. You structure deals that work. You know when to walk, when to push, and how to protect PermitFlow's economics. You don't sign vanity partnerships. Builder mindset. You're going to write the partner playbook, the standard contract, the QBR template, and the partner scorecard. You see infrastructure as the unlock for scale. High agency, low ego. You'll be in rooms with the CEO, CRO, Head of Product, and partner executives - often in the same week. You adapt, contribute, and don't wait for direction. What Would Set You Apart Built or scaled an integration partner program with the FSMs and CRMs our customers actually run on - ServiceTitan, AccuLynx, JobNimbus, FieldEdge, Workiz, Salesforce, Procore, or Buildertrend Prior partnerships with HVAC, roofing, windows, doors, or solar OEMs (Carrier, Trane, GAF, Owens Corning, Pella, Andersen) or major distributors (ABC Supply, Beacon, SRS, Ferguson) Active relationships inside the PE-backed home services rollup ecosystem - sponsors, operators, or advisors driving multi-jurisdiction trade consolidation (PermitFlow's largest deals live here) Experience with AHJs / govtech platforms (Accela, Tyler, OpenGov), embedded contractor financing (GreenSky, Service Finance, Sunlight), or the trade associations our customers belong to (NRCA, NAHB, ACCA, ABC) What We Offer Competitive salary and meaningful equity in a high-growth company Comprehensive medical, dental, and vision coverage Flexible PTO and paid family leave Home office & equipment stipend Hybrid NYC office culture (3 days in-office/week for NYC-based team) with direct access to leadership and exec team In-office lunch & dinner provided Travel to partners and customers - you'll see the ecosystem in the field, not just over Zoom PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

Manage high-value enterprise customer relationships, drive customer success strategies, collaborate cross-functionally to deploy AI-powered solutions, and develop scalable customer success processes. | 7+ years in B2B SaaS Customer Success or Account Management with enterprise-level customers, strong strategic partnership skills, a builder’s mindset, and enthusiasm for AI-driven innovation. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. ✋ Who you are? As our first Enterprise Customer Success Manager, you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage. The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows Bonus: experience in construction tech, operations-heavy industries, or permitting workflow 💙 Benefits: 📈 Equity packages 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 💻 Company issued laptop. 🎧 Home office & equipment stipend 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen 🚍 Commuter benefits 🎤 Team building events 🌴 Unlimited PTO ✏️ Interview Process 20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!

Lead and grow the engineering team, manage agile processes, ensure technical excellence, and collaborate with stakeholders to deliver construction permitting software. | 5+ years software engineering with 3+ years leadership experience, strong communication, agile expertise, and startup culture fit. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, covering everything from jurisdiction research to application preparation, submission, and real-time tracking. By transforming fragmented regulations and manual workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised $36.5M+ with Kleiner Perkins leading our Series A, joined by Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are a team of architects, engineers, permitting experts, and product builders who have felt the pain of pre-construction firsthand and are committed to fixing it. Demand is growing faster than we can meet, and we’re hiring top talent to help us scale. We operate in a hybrid schedule (3 in-office days per week). ✅ What You’ll Do: We are seeking a talented Engineering Manager to lead and grow our engineering team, driving development and delivery of our innovative construction permitting software. This role is crucial in helping the team scale, achieve technical excellence, and ensure that PermitFlow continues to provide valuable, efficient solutions to our customers. • Lead and manage engineers, promoting a culture of continuous learning and collaboration. Conduct regular 1:1s, feedback sessions, and career development opportunities. • Set direction and anticipate scaling challenges through thoughtful technical and personnel planning. Define priorities, track KPIs, and manage technical debt while aligning with business goals. • Collaborate with product, design, and cross-functional teams to define technical requirements, set timelines, and ensure timely delivery of software features. Manage agile processes to maintain high velocity and efficiency. • Ensure best practices in architecture, system design, and code quality. Oversee the scalability, reliability, and security of systems and infrastructure. • Work closely with stakeholders, including product, finance, and customer success teams, to prioritize feature development and enhance the customer experience. • Lead the hiring process to grow the engineering team. Provide mentorship and career development for team members, including junior managers. 🙌 Qualifications & Fit: • 5+ years in software engineering, with 3+ years in leadership roles. • Strong alignment with PermitFlow’s culture. You are comfortable in a fast-paced startup environment, where ambiguity is common. • Proven experience managing and scaling teams in a startup. • Strong communication skills for working with technical and non-technical stakeholders. • Experience with agile methodologies and continuous improvement. Bonus points: • Experience in high-growth startups or SaaS. • Familiarity with construction or permitting industries. • Knowledge of testing and performance optimization for web applications. 💙 Benefits: • 📈 Equity packages • 💰 Competitive Salary • 🩺 100% Paid health, dental & vision coverage • 💻 Company issued laptop. • 🎧 Home office & equipment stipend • 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen • 🚍 Commuter benefits • 🎤 Team building events • 🌴 Unlimited PTO Compensation Range: $180K - $250K

Lead and grow the engineering team to deliver scalable construction permitting software while managing technical and personnel challenges in a fast-paced startup. | 5+ years software engineering with 3+ years leadership experience, strong communication, agile expertise, and startup environment adaptability. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, covering everything from jurisdiction research to application preparation, submission, and real-time tracking. By transforming fragmented regulations and manual workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised $36.5M+ with Kleiner Perkins leading our Series A, joined by Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are a team of architects, engineers, permitting experts, and product builders who have felt the pain of pre-construction firsthand and are committed to fixing it. Demand is growing faster than we can meet, and we’re hiring top talent to help us scale. We operate in a hybrid schedule (3 in-office days per week). ✅ What You’ll Do: We are seeking a talented Engineering Manager to lead and grow our engineering team, driving development and delivery of our innovative construction permitting software. This role is crucial in helping the team scale, achieve technical excellence, and ensure that PermitFlow continues to provide valuable, efficient solutions to our customers. Lead and manage engineers, promoting a culture of continuous learning and collaboration. Conduct regular 1:1s, feedback sessions, and career development opportunities. Set direction and anticipate scaling challenges through thoughtful technical and personnel planning. Define priorities, track KPIs, and manage technical debt while aligning with business goals. Collaborate with product, design, and cross-functional teams to define technical requirements, set timelines, and ensure timely delivery of software features. Manage agile processes to maintain high velocity and efficiency. Ensure best practices in architecture, system design, and code quality. Oversee the scalability, reliability, and security of systems and infrastructure. Work closely with stakeholders, including product, finance, and customer success teams, to prioritize feature development and enhance the customer experience. Lead the hiring process to grow the engineering team. Provide mentorship and career development for team members, including junior managers. 🙌 Qualifications & Fit: 5+ years in software engineering, with 3+ years in leadership roles. Strong alignment with PermitFlow’s culture. You are comfortable in a fast-paced startup environment, where ambiguity is common. Proven experience managing and scaling teams in a startup. Strong communication skills for working with technical and non-technical stakeholders. Experience with agile methodologies and continuous improvement. Bonus points: Experience in high-growth startups or SaaS. Familiarity with construction or permitting industries. Knowledge of testing and performance optimization for web applications. 💙 Benefits: 📈 Equity packages 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 💻 Company issued laptop. 🎧 Home office & equipment stipend 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen 🚍 Commuter benefits 🎤 Team building events 🌴 Unlimited PTO

As a Platform Engineer, you will build, scale, and fine-tune the systems that keep our services running smoothly. You will help architect the backbone of our platform, focusing on automation, reliability, and continuous improvement. | Candidates should have 5+ years of experience in Platform, Site Reliability, Infrastructure, or similar roles. Strong experience with containerization, CI/CD pipelines, and cloud infrastructure is essential. | 🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, covering everything from jurisdiction research to application preparation, submission, and real-time tracking. By transforming fragmented regulations and manual workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised $36.5M+ with Kleiner Perkins leading our Series A, joined by Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are a team of architects, engineers, permitting experts, and product builders who have felt the pain of pre-construction firsthand and are committed to fixing it. Demand is growing faster than we can meet, and we’re hiring top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). Preference for NYC-based candidates or those open to relocation. ✅ What You’ll Do As a Platform Engineer, you’ll join our growing infrastructure team in building, scaling, and fine-tuning the systems that keep our services running smoothly. You’ll help architect the backbone of our platform, focusing on automation, reliability, and continuous improvement. While your primary responsibility will be infrastructure, coding and problem-solving across the stack are core parts of the role. As a fast-growing startup, we all roll up our sleeves where needed, so flexibility and a collaborative spirit are key. Architect, design, and implement secure, scalable, and cost-efficient infrastructure solutions to support a rapidly growing product. Design and implement backend and frontend services, APIs, and data pipelines to support AI-driven workflows. Own features end-to-end, from architecture and implementation to testing and production deployment. Develop and maintain automation through Infrastructure as Code and CI/CD pipelines. Monitor, optimize, and scale our cloud infrastructure for performance and reliability. Establish and enforce best practices for observability, logging, and alerting. Lead and participate in incident response, troubleshooting complex issues and driving postmortem learning and improvements. Collaborate across engineering teams to improve developer velocity while balancing reliability, security, and cost. 🙌 What We’re Looking For 5+ years of experience in Platform, Site Reliability, Infrastructure, or similar roles. Strong experience with containerization and orchestration (Docker, ECS, Kubernetes a plus). Expertise with CI/CD pipelines and modern infrastructure automation tools. Coding and scripting proficiency (Python, Go, Bash, etc.). Hands-on experience with cloud infrastructure (GCP preferred) and distributed systems. Familiarity with monitoring, observability, and incident management best practices. Comfortable working in a fast-paced startup environment, where adaptability and ownership are essential. 💙 Benefits 📈 Equity packages 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 💻 Company issued laptop 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen 🚍 Commuter benefits 🎤 Team building events 🌴 Unlimited PTO