Pep Boys

Perform basic automotive services such as oil changes, tire maintenance, and vehicle inspections, while maintaining a clean and safe work environment. | High school diploma or GED, valid driver's license, physical ability to perform manual tasks, willingness to learn automotive skills. | Position Summary The General Service Technician must have a mechanical aptitude and is able to perform basic automotive services including mounting and balancing tires, tire repairs, oil changes, vehicle inspections and other less technical services while delivering an excellent customer experience. Responsible also to maintain clean and safe work areas in the tire and service department. The General Service Technician may be required to provide advice to and sell customers on automotive services and repairs that are recommended or required for their vehicle.   Duties & Responsibilities * Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical * Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology * Change engine oil and filter * Install and perform tire maintenance * Install batteries and check starting / charging systems * Install headlights and other small bulbs * Repair flat tires * Install wiper blades * Stock and unload tires * Assist fellow technicians/mechanics in performing technical activities * Keep store management aware of mechanical repair problems as they occur * Clean and maintain an organized and neat shop * Adhere to all company policy, procedure, safety and environmental rules   Knowledge, Skills, and Abilities * A valid driver's license * Passion for career as a Technician in the automotive industry * Eager to learn and competitive drive to succeed * Must be at least 18 years of age * High School Diploma or GED * Availability to work days, nights, holidays, and weekends as needed * Successful completion of pre-employment background check Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Physical Demands * Extensive standing, walking, pushing and reaching. * Need full range of motion for reaching, bending and stooping. * Repetitive movement of hands, arms, legs. * May drive a vehicle if needed. * Frequent lifting of heavy equipment >100 pounds is required. * May work outside and be exposed to weather. * Exposure to adverse weather conditions, chemicals, odors, dirt and dust. * Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. * The noise level in the work environment is usually moderate. Benefits * Medical, dental, and vision benefits * Life insurance * Short Term Disability * Supplemental benefits * 401(k) with company match * PTO and holiday pay * On-demand pay partner (DailyPay) * Reduced benefits available for part-time team members Pay Range * $12.10 to $19.80 per hour based on experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manage store operations, lead and develop staff, ensure customer satisfaction, and meet sales goals. | High school diploma or equivalent, 1-3 years of service industry experience, supervisory experience, valid driver's license, strong communication and customer service skills. | Position Summary Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.   Duties & Responsibilities * Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws. * Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems. * Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback. * Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems. * Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates. * Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs. * Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies. * Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices. * Partner with the Fleet business team to maintain and build Fleet service customer relationships. * Advise associates, technicians, and customers on tires, parts and service programs. * Effectively communicates with all store associates, managers, and customers. * Key holder and responsible for basic and detailed opening and closing responsibilities. * Other duties as assigned.   Knowledge, Skills, and Abilities * High school diploma or equivalent required. * One year of experience in automotive service environment. * Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience. * Valid Driver's License. * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Acted as a work lead or supervisor previously. * Ability to exercise judgement and to work independently. * Strong customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Strong verbal communication skills. * Demonstrated consistency, accuracy and follow-through. * Ability to work Days, Nights, Holidays and Weekends.   Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. * Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met. * High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment. Benefits * Medical, dental, and vision benefits * Life insurance * Short Term Disability * Supplemental benefits * 401(k) with company match * PTO and holiday pay * On-demand pay partner (DailyPay) * Reduced benefits available for part-time team members Pay Range * $64,300 to $95,000 per year based on experience * Commission and Bonus potential All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Oversee store operations, manage staff, ensure customer satisfaction, maintain productivity and compliance, and handle financial and inventory controls. | High school diploma, supervisory experience, automotive service environment experience preferred, strong customer service, cash handling, and communication skills. | Position Summary Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.   Duties & Responsibilities * Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws. * Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems. * Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback. * Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems. * Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates. * Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs. * Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies. * Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices. * Partner with the Fleet business team to maintain and build Fleet service customer relationships. * Advise associates, technicians, and customers on tires, parts and service programs. * Effectively communicates with all store associates, managers, and customers. * Key holder and responsible for basic and detailed opening and closing responsibilities. * Other duties as assigned.   Knowledge, Skills, and Abilities * High school diploma or equivalent required. * One year of experience in automotive service environment. * Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience. * Valid Driver's License. * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Acted as a work lead or supervisor previously. * Ability to exercise judgement and to work independently. * Strong customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Strong verbal communication skills. * Demonstrated consistency, accuracy and follow-through. * Ability to work Days, Nights, Holidays and Weekends.   Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. * Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met. * High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment. Benefits * Medical, dental, and vision benefits * Life insurance * Short Term Disability * Supplemental benefits * 401(k) with company match * PTO and holiday pay * On-demand pay partner (DailyPay) * Reduced benefits available for part-time team members Pay Range * $64,300 to $95,000 per year based on experience * Commission and Bonus potential All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Assist customers at the service desk, perform basic vehicle services, and ensure safety and cleanliness of the shop. | High school diploma or equivalent, valid driver's license, and at least one year of automotive service experience. | Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.   Duties & Responsibilities * First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. * Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. * Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. * Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. * Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. * Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. * Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. * In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. * Maintain an organized and neat shop. * Adhere to all company policies, procedures, safety and environmental rules. * Other duties as assigned.   Knowledge, Skills, and Abilities * High school diploma or equivalent required. * Valid Driver's License. * One year of related experience in the automotive service environment. * One year of sales experience preferred. * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Strong verbal communication skills. * Strong customer service skills. * Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Physical Demands * Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. Benefits * Medical, dental, and vision benefits * Life insurance * Short Term Disability * Supplemental benefits * 401(k) with company match * PTO and holiday pay * On-demand pay partner (DailyPay) * Reduced benefits available for part-time team members Pay Range * $15.00 to $19.80 per hour based on experience * Sales commission * Flat Rate on labor hours produced All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.