PDQ

Refine product roadmap and functionality through customer research and collaboration with UX and engineering teams, ensuring smooth product launches and measuring product health. | 4+ years product management experience with proven feature launches, design literacy, and IT or RMM system background desired. | Job Description: Before you apply, please note: This is an hybrid role open to candidates within commuting distance of our South Salt Lake City headquarters. This means working in office on average about two times per week. As a Senior Product Manager working on PDQ Connect’s core feature set, you will refine and develop the product roadmap and requirements for Connect’s core functionality. You will interact closely with customers and become a SME in your problem space. You will work directly with a UX designer and engineering team in delivering your vision, while also getting internal alignment and enthusiasm for what you are building. What you'll be doing: Identifying the most important problems to solve through conducting live customer research and meeting with prospects. This includes performing market & competitor research, analyzing usage & written feedback, and more. Collaborating with design by translating research into clear product requirements, ideating on design needs, and vibe-coding prototypes under their direction to move fast without creating rework. Collaborating with engineering by partnering to understand feasibility and scope of impact of product plans, writing Product Requirement Docs and user stories, and progressing the process from feature idea to fully shipped. Defining the roadmap for your problem space and getting alignment both internally and externally through stakeholder management. Working with teams outside product management to ensure product positioning, messaging, and product launches are smooth. Serving as the subject matter expert for your product, target customer, and problem space. Attending recurring product development meetings to stay current on progress and unblock designers and engineers. Developing and reporting on a list of metrics that can be used to measure product health and usage. Stepping in to improve processes around research, development, or product delivery. We're looking for people who have: 4+ years of experience as a product manager Proven track record of launching & supporting customer facing features or products Design literacy: able to evaluate UX quality, give meaningful design feedback, and prototype ideas independently Who you are: Ownership: You take responsibility for projects, drive results, and deliver on commitments Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork Improvement: You continuously seek opportunities for growth, innovation, and personal development Ability to identify problems and create impactful solutions Experience with RMM systems or an IT background Ability to present to large groups Curiosity PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: 4-Day Work Week Equity Managers who champion professional development 100% Premium Coverage for medical, dental and vision for you and your dependents 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance Company Match of the first 6% of your employee deferrals Flexible Paid Time Off Policy that treats you like the adult that you are Health Savings Account (HSA) and wellness incentives Quarterly Company Values Award (team member nominated) PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Optimize workflows and manage key operational initiatives for Customer Success, including dashboard creation and acting as liaison between CS and Business Systems. | Proven track record in CS, Sales, or Revenue Operations with strong analytical and project management skills and proficiency in Salesforce and Zendesk. | Location Remote: This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI. About the role: As the Customer Success Operations Lead, you’ll serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization. You will take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond, ensuring the CS team has best-in-class operations to deliver an exceptional customer experience. This role blends analytical thinking, program management, and systems expertise. You’ll act as the thought partner and strategist for Customer Success operational initiatives, while representing CS needs to Business Systems and the broader Revenue Operations function. This high-ownership role isn’t just execution; you’ll be asked to analyze and recommend paths to improve our customer success motions. Your work will directly influence how PDQ drives an excellent customer experience. Why this role matters: In this role, you’ll directly shape the systems, processes, and insights that determine how effectively PDQ retains and expands its customer base. How you might spend your day: Collaboration & Process Improvement: Partner with CS leadership and frontline managers to build trust in operational processes, ensuring systems and workflows align with how the team works; break down silos between CS and adjacent functions to build transparency and shared accountability; streamline workflows to eliminate friction; and own enablement and documentation plans so teams operate with clarity and consistency. Insights & Reporting: Build dashboards on key CS metrics (customer health, churn, expansions) to enable CS leadership and frontline teams; proactively surface risks, opportunities, and trends with strategic recommendations; analyze and prioritize efforts across retain, expand, and activate motions; and diagnose barriers to customer retention/activation and operationalize solutions. Project Leadership: Own CS operational initiatives end-to-end, turning strategy into executable plans, scoping requirements, building business cases, managing implementation, driving adoption, iterating post-launch, and measuring success; anticipate future needs and proactively design scalable processes and systems. Systems & Tools: Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions; partner with the Data team and GTM Architect to assess and enhance the tech stack; and serve as a key stakeholder in evaluating, recommending, and implementing new CS tooling. Serve as a thought partner for CS leadership, ensuring CS operational plans are aligned with company objectives. Support continuous improvement through feedback, learning, and iteration, refining processes, systems, and outcomes over time. We're looking for people who have: Must Have: Proven track record in Customer Success Operations, Sales Operations, Revenue Operations, or a closely related ops role Strong analytical skills with the ability to turn data into actionable recommendations and business cases Strong project management experience,. comfortable proposing, juggling, and completing multiple cross-functional projects in tandem Technically savvy, with hands-on expertise in CRMs (Salesforce preferred) and CS platforms (e.g. Zendesk) Excellent communication skills, able to bridge the gap between technical teams and leadership Nice to Have: Experience in a SaaS or subscription-based business model Familiarity with BI or data visualization tools (e.g. Looker, Tableau) Experience with customer journey mapping or lifecycle program design Who you are: You have high attention to detail and a commitment to delivering quality, accurate work. You proactively drive to insight and recommendations, rather than depending solely on stakeholders, when you observe broad business challenges. You can proactively identify risks and opportunities, all while building buy-in on your proposed solution. You bring strong project management experience and are comfortable proposing, juggling, and completing multiple cross-functional projects in tandem. You embrace continuous improvement, seeking out and applying feedback to refine processes, systems, and outcomes. Why You'll Love Working at PDQ: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: 4-Day Work Week Equity Participation Managers who champion professional development 100% Premium Coverage for medical, dental and vision for you and your dependents 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance Company Match of the first 6% of your employee deferrals Flexible Paid Time Off Policy that treats you like the adult that you are Health Savings Account (HSA) and wellness incentives Quarterly Company Values Award (team member nominated) Equal Opportunity Employer PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. Work Authorization and Sponsorship The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Develop new features using Elixir and React, collaborate globally, and contribute to architecture. | Bachelor's degree and 5+ years in Elixir or Erlang with experience in payment systems, GraphQL, GCP, and scalable SaaS UI/UX. | Job Description: Before you apply, please note: This is a remote role open to candidates residing in any of PDQ's open states (*see below for a list). Why you'll want to be a Senior Software Engineer at PDQ: Build software that IT pros love. PDQ is a fast-growing SaaS company with a fiercely loyal customer base. Our products manage millions of devices globally, and we’re trusted by tens of thousands of IT teams to deploy software, manage inventory, and remediate vulnerabilities, quickly and reliably. We’re scaling smart, and you have a voice. We’re growing sustainably, investing in our people, and building a long-term engineering culture. You’ll have autonomy, clear impact, and a seat at the table in building our product. Elixir, Rust, PostgreSQL, Typescript, GCP, by design. Our systems are modern and fun to build. If you love functional programming or systems-level thinking, you’ll feel right at home. Global impact. As we scale a global team, you’ll work with smart, humble teammates in the U.S., Romania, Slovenia and other locations, shipping real features and solving tough problems in production environments. Real engineering. We keep processes lean, feedback direct, and overhead minimal. Our engineers focus on shipping great code, mentoring each other, and continuously improving our tools and systems. We lean into AI sensibly and methodically. Why Join? If you love learning, building, mentoring, and making a real impact on customer productivity while working with modern tech stack, fast growing customer base, and expert team members this is the right time for you to join PDQ! What you'll be doing: Build new features in Elixir and React for PDQ Connect, our cloud hosted, agent based Windows & macOS endpoint management software. Work in a CI/CD environment, shipping code to production frequently following agile principles. Collaborate with engineering teammates in the US and Romania on shared priorities. Troubleshoot technical issues, from bugs to outages and customer support cases. Research, prototype, and contribute to technical decisions. Participate in constructive code reviews and continuous learning. We're looking for people who have: Bachelor's degree in Computer Science, a related degree, or equivalent experience 5+ years experience developing Elixir or Erlang based applications, with much of this experience in a professional setting Experience with payment processing and billing systems like Stripe Proven experience building intuitive, scalable UI/UX for SaaS products Familiarity with agile development and CI/CD workflows. Experience with GraphQL for building and consuming APIs Familiarity with Google Cloud Platform (GCP) and PostgreSQL Exposure to observability and monitoring tools such as Prometheus and Grafana Exposure to open-source development is a plus Who you are: Ownership: You take responsibility for projects, drive results, and deliver on commitments Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork Improvement: You continuously seek opportunities for growth, innovation, and personal development Passionate about delivering business value by applying your engineering skills Experience building clean and simple solutions at scale Possess strong analytic, technical, and problem-solving skills Ability to communicate effectively through written or verbal medium Knowledge of Git version control and branching strategies Defensive security strategies for both client and server-side web systems Strong ability to create lightweight proposals, diagrams, specifications, and other analyses from user requirements Excellent debugging skills and pragmatic design experience Experience with test-driven development and automated testing frameworks Ability to read code and quickly make sense of an unfamiliar codebase Ability to understand a problem space and make code changes safely PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: 4-Day Work Week Equity Managers who champion professional development 100% Premium Coverage for medical, dental and vision for you and your dependents 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance Company Match of the first 6% of your employee deferrals Flexible Paid Time Off Policy that treats you like the adult that you are Health Savings Account (HSA) and wellness incentives Quarterly Company Values Award (team member nominated) PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment. *Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.