Paraco Gas Corp

Handle inbound calls, resolve customer issues, and ensure customer satisfaction in a call center environment. | High school diploma or GED, 1+ years of call center or customer service experience, basic computer skills, and ability to communicate professionally. | ABOUT PARACO:   Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader.   Benefits:   At Paraco, we value our employees and offer an exceptional benefits package, including medical, Rx, Vision, and Dental, a 401(k) plan with company match, generous paid time off, company holidays, tuition reimbursement, uniform allocation, propane discounts, and most importantly, opportunities for career advancement. We believe in nurturing talent and providing a platform for our employees to grow and succeed.     In addition to these benefits, our Customer Experience Agents may also be eligible for additional rewards, where applicable, such as performance incentives, commissions, voluntary time off, team events, and professional development opportunities.   SCOPE OF THE CUSTOMER EXPERIENCE AGENT ROLE:   Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening, anticipating needs, and offering innovative solutions to ensure their satisfaction. We’re looking for someone who will deliver a great customer experience and ensure effective resolution of customers' needs and concerns. For the right candidate, this is a Remote opportunity in NY.   ESSENTIAL RESPONSIBILITIES WILL INCLUDE BUT NOT BE LIMITED TO: * Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction. * Using effective listening skills to address and resolve customer issues. * Addressing customer concerns in a calm and professional manner while ensuring their requests/ questions are handled appropriately and in a timely fashion. * Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary. * Working in a team-based environment and engaging proactively with both clients and employees throughout the organization. * Call Center Metrics used. * Scheduled workdays may include weekend hours. * Overtime may be offered depending on call volume WE’RE LOOKING FOR THE FOLLOWING ABILITIES AND SKILLS: * High school diploma or general education (GED). * 1+ years of heavy inbound call volume customer service or call center experience * Ability to communicate clearly and professionally. * Maintain a strong work ethic and desire to excel. Punctuality and dependability are a must. * Capable of understanding documents such as instructional and procedural manuals. * Basic computer systems: Microsoft Office, 10-key calculators, and data entry skills. * Bilingual speaking proficiency is a plus but not required.   Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.

Maintain and update customer data accuracy across multiple systems, support account setup and termination processes, and collaborate on data integrity projects. | Proven experience in data-focused administrative roles, proficiency with CRM systems like Salesforce, high attention to detail, and strong communication skills. | Position Summary: The Customer Data Integrity Specialist plays a critical role in maintaining the accuracy and integrity of customer data throughout the full account lifecycle—from onboarding to deboarding. This role ensures that new accounts are accurately set up and maintained, and that terminated accounts are closed properly and compliantly. In addition, the specialist supports broader data integrity projects across departments, ensuring seamless customer experience for both legacy and acquired customers. Key Responsibilities: * New Account Setup (Digital & Paper): * Review SAs (Service Agreements) submitted via Salesforce or Email for completeness and accuracy. * Initiate and complete account setup within ADDs, Salesforce and other internal systems. * Process paper RSAs with a high degree of accuracy, ensuring timely setup of new accounts. * Cross Department Communication: * Communicate clearly and professionally with Sales and Operations teams to resolve missing or inaccurate RSA information. * Collaborate with the Credit team on reinstatement of accounts previously closed for credit-related reasons. * Ensure accuracy of existing account information by regularly updating records based on data received from other teams. * Account Termination (Deboarding): * Process account terminations, including: * Removing payment information. * Updating or removing tank information, for customer owned equipment. * Processing refund requests for closed accounts from OSR team or Inactive Account Cleanup Projects with credit balances. * Data Accuracy & Maintenance: * Maintain and update customer records to ensure data accuracy across all systems. * Participate in cleanup and data integrity projects through internal audits. * Manage acquisition accounts, including adding new accounts, updating existing information, and processing terminations. * Cross-Functional Projects: * Work with Customer Service, Service, and other internal teams on projects involving legacy and acquisition account cleanup and data validation. Qualifications: * Proven experience in a data-focused administrative or operations support role. * Proficiency working across multiple systems and platforms, especially Salesforce or similar CRMs. * Exceptional attention to detail with a high level of accuracy in data entry and review. * Strong verbal and written communication skills; ability to explain issues clearly and professionally. * Comfortable working independently as well as collaboratively across departments. * Experience in utilities, HVAC, or service-related industries a plus. Skills & Attributes: * High attention to detail and organizational skills. * Tech-savvy; comfortable learning and navigating multiple platforms. * Professional, customer-focused communication style. * An analytical thinker who takes the initiative to identify and resolve discrepancies. * Adaptable and able to manage shifting priorities and timelines Mon- Fri Start 8-4:30