Parachute Home

Lead product design and development teams to deliver innovative, commercially viable products across multiple categories. | Senior leadership experience in product design and innovation with strong collaboration skills across departments. | Parachute Home is seeking a visionary Vice President of Product Design to lead our product design and development team across bedding, bath, décor, loungewear, and related categories. This leadership role requires collaboration with Merchandising, Growth, Sourcing, Brand & Creative, and Executive Leadership to deliver innovative, commercially viable ideas. The position is based in Culver City, CA with in-office work Monday-Thursday and remote on Fridays, reporting to the CEO. #J-18808-Ljbffr

Lead customer retention lifecycle marketing strategies including email and SMS campaigns to enhance customer engagement and lifetime value. | 5-7 years lifecycle marketing experience with strong skills in email/SMS campaign management, data-driven segmentation, and cross-functional collaboration. | The Senior Customer Retention Marketing Manager at Parachute Home will lead our customer retention initiatives. In this role, you will be responsible for developing and executing lifecycle marketing strategies to engage, retain, and nurture our customer base. You will oversee the email and SMS channels, driving the planning, creation, and execution of campaigns that deepen customer relationships and enhance the overall customer experience. The ideal candidate will leverage customer insights and data to create personalized, impactful marketing initiatives that enhance the customer experience and increase lifetime value. As a key player in the marketing team, you will collaborate with cross-functional teams to ensure the successful execution of lifecycle marketing programs that align with Parachute's brand values and business goals. Reports to: Director, Growth Marketing Location: Los Angeles, Culver City 4x a week What You'll Do: Customer Retention Strategy: • Develop and implement comprehensive lifecycle marketing strategies aimed at increasing customer retention and loyalty. • Leverage data and customer insights to segment audiences and create personalized, targeted campaigns that resonate with our customers. • Plan and execute lifecycle marketing campaigns, including welcome series, win-back programs, and post-purchase engagement, to drive customer retention and lifetime value. Email and SMS Channel Management: • Oversee the planning, execution, and optimization of email and SMS marketing campaigns. • Collaborate with cross-functional teams (e.g., creative, merch, analytics) to ensure timely and accurate delivery of email and SMS communications. • Create briefs for email campaigns, providing clear direction on content, design, and messaging to align with channel goals. • Optimize email and SMS campaigns through testing, segmentation, and personalization to improve open rates, click-through rates, and conversion rates. • Ensure all email and SMS campaigns are in compliance with relevant regulations (e.g., CAN-SPAM, CCPA, CASL). Performance Analysis and Optimization: • Monitor, analyze, and report on key performance metrics, providing insights and recommendations for continuous improvement. • Utilize data-driven insights to refine and enhance lifecycle marketing strategies, ensuring alignment with overall business objectives. • Stay current with industry trends and best practices to continually elevate our lifecycle marketing efforts. Collaboration and Leadership: • Partner closely with the creative, merch, and data teams to align lifecycle marketing initiatives with broader marketing and business goals. • Act as a champion for the customer within the organization, advocating for initiatives that enhance the customer experience and drive retention. Who You Are: • 5 - 7 years of experience in lifecycle marketing, customer retention, or a similar role, preferably in the e-commerce or retail industry. • Proven track record of successfully managing email and SMS marketing campaigns, including strategy development, execution, and optimization. • Strong understanding of email & SMS marketing platforms (e.g., Klaviyo, Iterable, etc.) and customer data platforms (e.g., Segment, Amperity, etc.). • Experience with segmentation, personalization, and A/B testing in lifecycle marketing campaigns. • Excellent analytical skills with the ability to interpret data and translate it into actionable insights. • Strong project management skills with the ability to manage multiple campaigns simultaneously and meet deadlines. • Exceptional communication and collaboration skills, with the ability to work cross-functionally and influence key stakeholders. • Creative thinker with a passion for customer experience and a deep understanding of consumer behavior. • You Own the Outcome and show up with rigor, accountability and a bias for action. • You Spring Forward and embrace everything with energy, adaptability, positivity and maturity. • You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving. Perks & Benefits • Work that fits your life • Hybrid schedule with Fridays work-from-home • Beautiful HQ in the heart of Culver City, steps from the light rail • Dog friendly office • Take care of you (and your people) • Comprehensive medical, dental, vision, and disability coverage • One Medical (full health) , Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care • Up to 10 weeks of paid parental leave for growing families • Time to truly unplug • Open & flexible PTO - take the time you need, when you need it • Support beyond your paycheck • 401(k) through Empower • Monthly work-from-home stipend • Monthly cell phone reimbursement • Daily delights • Free snacks to keep you fueled • Weekly catered lunch to bring everyone together • Employee Discount • Free bedding for a great night's sleep, an incredible employee discount, and $300 in free product every year Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $110k - $140k. About Us Parachute is a modern lifestyle brand focused on creating premium, responsibly-made home essentials. At Parachute we exist to fill homes with soft landings. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That's why they say there's no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into a home.Parachute was certified as a great place to work! Check us out here. Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

Provide excellent customer service and sales support, manage store operations including inventory and POS systems, maintain visual merchandising standards, and contribute to team culture and store performance. | Must have high school diploma or equivalent, retail or customer service experience preferred, ability to work weekends and holidays, physical ability to handle stock and store activities, and a positive, collaborative attitude. | Part Time Seasonal Sales Associate Venice Parachute's mission is to help you feel at home. It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you'll play an integral role in building a Parachute community within your local area. You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute! What this role entails: Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space. They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute's ethos, bringing the Parachute brand experience to customers at the highest standard. As this is a seasonal role, it will end no later than January 11, 2025. What you'll do: Sales + Service • Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. • Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. • Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life. • Participates in trade and community events and activations in local markets. • Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. • Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships. • Utilizes design service tools as an extension of our customer experience;. Operations • Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed. Regularly review all communications/messages/tasks communicated to the store team as appropriate. • Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business. • Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's. • Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. • Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Visual Merchandising • In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people. • Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership. People + Culture • Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps. • Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures • Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. • Refer candidates for open positions and be engaged in growing and supporting the talent pipeline. Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. What you need to have: • Must be available to work a minimum of one weekend day per week, and work during the holiday season. • Retail sales, showroom or customer service experience is preferred. • Education - High School diploma or equivalent is required • Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred • Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required! • Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally • Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel • Ability to regularly climb ladders or step stools • Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location) • Ability to frequently communicate face to face, on the phone or via electronic means What will help you stand out? • Experience in, and a passion for, home interiors is preferred. • Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. What You'll Get: • $100 new hire gift card and free product for a great night's sleep! • Generous 40% employee discount on most Parachute products • Flexible schedules • Quarterly bonus program + incentives • Up to 9 days of sick time per year • Holiday pay • Voluntary commuter benefit program through Optum • This is an hourly (non-exempt) role that has a pay range of $19.00-$21.00 per hour dependent on experience Our Commitment to You We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program. Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. #LI-Onsite