Pacific Health Group

Manage all technology systems, data security, and regulatory compliance focusing on HIPAA and HITECH standards. | Extensive IT and cybersecurity leadership experience with expertise in healthcare data protection, HIPAA compliance, and relevant certifications like CISM. | Job Snapshot Location: Hybrid – San Diego, CA (Frequent Local Travel Required) Employment Type: Full-Time Compensation: $78,500 – $82,500 annually (based on experience and qualifications) Schedule: Full-Time Reports To: Chief Executive Officer Work Environment: Hybrid (In-person collaboration with travel throughout San Diego County) Preferred Residence: Rancho Bernardo, Poway, Rancho Peñasquitos, or Scripps Ranch area. About Pacific Health Group At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person’s journey, and offering support without judgment. Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life. Our Core Values Speak with integrity—clear, respectful, and honest in every interaction. Embrace innovation, trying new ideas, learning fast, and improving care. Own our roles, staying accountable for outcomes and documenting accurately. Build genuine connections with members, families, and teammates through empathy and cultural sensitivity. Lead with trust by being consistent, transparent, and following through. Celebrate wins together, recognizing individual and team achievements. Collaborate with purpose, partnering across departments and with community providers to solve problems. Ask for support and offer support, because thriving together is how we serve our members best Role Overview & Impact The Manager of Information Technology & Information Security is responsible for the end-to-end ownership of all technology systems, data security, and regulatory compliance at Pacific Health Group. This role establishes, governs, and enforces the organization’s security posture, ensuring that all systems, data, and operations meet or exceed HIPAA, HITECH, and industry best practices. This position functions as the single point of accountability for IT infrastructure, cybersecurity, data protection, PHI safeguards, and security governance. The role requires both strategic leadership and hands-on execution in a regulated healthcare environment. This position directly safeguards organizational integrity, regulatory standing, and operational continuity. Key ResponsibilitiesCore ResponsibilitiesInformation Security Program Ownership Architect and maintain a formal, organization-wide Information Security Program. Define and enforce security controls across applications, infrastructure, devices, and users. Establish policies for data classification, encryption, access control, logging, monitoring, and retention. Implement least-privilege access and zero-trust principles across systems. Continuously monitor evolving threat landscapes and proactively adapt controls. HIPAA, PHI & Regulatory Compliance Serve as the internal authority for HIPAA Security Rule and Privacy Rule compliance. Ensure proper safeguards for the creation, storage, transmission, and disposal of PHI. Maintain compliance documentation, risk assessments, and audit evidence. Lead HIPAA risk analyses and remediation plans. Oversee Business Associate Agreements (BAAs) from a security and IT standpoint. Coordinate and support internal and external audits, assessments, and investigations. Conduct regular testing of disaster recovery and business continuity plans. IT Infrastructure & Systems Oversight Own the design, implementation, and maintenance of all IT systems, including cloud platforms, networks, endpoints, SaaS applications, and internal tools. Ensure systems are secure, resilient, and scalable. Implement and maintain backup and disaster recovery plans, business continuity procedures, and system redundancy strategies. Approve and govern all technology deployments and architectural changes. Oversee installation, configuration, and lifecycle management of hardware, software, and telecommunications systems. Ensure system reliability, uptime, and performance across all departments. Cybersecurity Operations & Incident Response Establish formal incident response plans and escalation procedures. Lead response efforts for security incidents, attempted breaches, phishing, impersonation, or data exposure. Conduct root cause analysis and implement corrective actions. Ensure proper breach notification processes are followed when required by law. Maintain logs, alerts, and monitoring systems to detect suspicious activity. Data Protection & Privacy Define and enforce controls for sensitive data, PHI, and confidential business information. Ensure encryption standards are applied to data at rest and in transit. Govern data access, sharing, and retention policies. Partner with legal and compliance stakeholders on privacy matters. Prevent unauthorized data access, leakage, or misuse. Vendor, Tool & Third-Party Risk Management Evaluate the security posture of third-party vendors and platforms. Approve technology vendors based on security, compliance, and risk criteria. Monitor ongoing vendor compliance and contractual obligations. Ensure third-party access is controlled, monitored, and revoked as needed. Governance, Training & Enforcement Develop and enforce IT and security policies applicable to all staff. Deliver security awareness training, including phishing and impersonation prevention. Ensure staff understand approved communication channels and security protocols. Investigate and address violations of IT or security policy. Establish clear escalation paths and disciplinary guidance related to security breaches. Supervise IT staff, providing direction, training, and performance evaluations. Strategy, Reporting & Executive Advisory Define a long-term IT and security roadmap aligned with business growth. Provide regular reporting to executive leadership on security risks, compliance status, incidents, and improvement initiatives. Advise leadership on technology risk, investments, and operational trade-offs. Balance operational efficiency with regulatory and security requirements. Success Measures Successful implementation and maintenance of a formal Information Security Program. 100% compliance with HIPAA Security Rule and related regulatory requirements. Reduced security incidents and rapid, compliant response to threats. Completion of risk assessments, audit readiness, and remediation initiatives. Secure, scalable IT infrastructure supporting organizational growth. Skills That Set You ApartRequired Qualifications Extensive experience in IT, cybersecurity, or information security leadership. Demonstrated expertise in HIPAA compliance and healthcare data protection. Strong understanding of cloud security, endpoint security, and identity management. Experience creating policies, controls, and compliance frameworks from the ground up. Ability to operate with high autonomy and accountability. Preferred Qualifications CISSP, CISM, or equivalent security certifications. Prior experience in healthcare, health tech, or regulated industries. Experience managing audits, risk assessments, and compliance programs. Familiarity with NIST, ISO 27001, or similar security frameworks. Authority & Accountability Authority to approve or deny technology tools, vendors, and system access. Responsible for enforcing security policy across all departments. Accountable for protecting company data, systems, and regulatory standing. Time Off & Leave Paid Time Off Holidays Volunteer time Bereavement Health & Wellness Medical coverage FSAs or other wellness benefits Disability and EAP Financial & Professional 401(k) Stipends Professional development Culture & Perks Employee discounts Team events Growth opportunities Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. Employment offers are contingent upon meeting role qualifications and successfully completing all required recruitment steps, which may include: Submission of an internal application Recruiter pre-screen Skills assessment if applicable Final interview with hiring leadership Formal verbal offer from authorized hiring representatives Important Notice: Any communication claiming to represent Pacific Health Group that bypasses this process is not authorized.

Oversee program staff, outcomes, and reporting while managing partnerships and service integration. | Bachelor's or Master's degree with 5+ years in serious mental illness and 1+ year leadership in behavioral health or social services. | Schedule: Monday – Friday | 8:30 AM – 5:00 PM Compensation: $75,000 - $85,000 annual salary Location: Hybrid - Field-based (Sonoma County) FLSA Status: Exempt About Pacific Health Group At Pacific Health Group, we are at the forefront of revolutionizing healthcare, providing clinical, behavioral, and social support services through a whole-person, community-based, and trauma-informed approach. Our Client and Family Support (CFS) Program focuses on empowering families and caregivers of Full Service Partnership (FSP) clients to support loved ones with behavioral health challenges. As the Program Manager, you will hold bottom-line responsibility for the CFS Program’s success. You will oversee all program outcomes, reporting, and staff supervision to ensure that we are effectively empowering families, building community resources, and increasing access to services for Sonoma County’s most vulnerable populations. You will also support integration of PHG’s Enhanced Care Management (ECM) and Community Support (CS) services in Sonoma County. What This Role Looks Like (Day-to-Day Reality) This is a high-impact leadership role combining program oversight, staff supervision, and community partnership. Hold ultimate accountability for the success of the CFS program and the achievement of Behavioral Health Service Act (BHSA) goals. Supervise, train, and support a team of two field-based Family Support Specialists. Collaborate closely with Sonoma County DHS-BHD, Full Service Partnership (FSP) teams, and PHG’s administrative staff. Monitor data, evaluate key performance indicators (KPIs), and submit regular reporting to County partners. What You'll Do Program Leadership & Supervision Provide daily supervision and guidance to Family Support Specialists, ensuring they deliver culturally responsive, trauma-informed, and evidence-based services. Prepare, maintain, and ensure staff adherence to the CFS Program Operating Manual, including comprehensive staff training guidelines. Manage the successful implementation of educational workshops and weekly drop-in Resource Clinics. Operations & Community Coordination Lead meetings with County personnel and FSP teams to finalize, implement, and maintain streamlined referral and coordination protocols. Act as the primary liaison alongside the Quality Assurance (QA) team to address systemic barriers and coordinate with related County programs. Ensure structured policies, procedures, and strong documentation standards are maintained to ensure program accountability. Quality Assurance & Data Reporting Analyze program metrics quarterly with the QA team to address service disparities, develop quality improvement strategies, and maximize community impact. Track service utilization, demographic profiles, and efficiency using the designated Electronic Health Record (EHR) system. Submit detailed Quarterly Reports to the County, outlining initial KPI reviews and action plans for ongoing improvement. Ensure the program is effectively meeting BHSA goals, including reducing homelessness, unemployment, and psychiatric inpatient utilization. ECM & CS Integration Support the integration of ECM and CS with Specialty Mental Health Services (SMHS) to create a seamless system of care. Generate ECM and CS referrals through community partnerships, educational workshops, and family resource clinics Collaborate with PHG’s ECM and CS leadership, data and compliance teams to track outcomes and maintain regulatory standards. How Success Is Measured Successful adherence to program deliverables and positive program outcomes Strong, reliable partnerships with key community organizations Positive feedback from county and FSP partners Family Support Specialist staff performance, engagement, and development Growth and development of CFS Program Effective integration of ECM/CS and regional development of PHG services Who Thrives in This Role This role is a strong fit for someone who: Is a highly organized leader with a strong background in behavioral health and program administration. Is data-driven and capable of translating program metrics into actionable quality improvement strategies. Builds strong, collaborative relationships with government agencies, clinical partners, and community stakeholders. Is passionate about health equity, cultural competence, and utilizing lived experience to support underserved populations. Requirements Minimum Qualifications Bachelor’s or Master’s in Healthcare Administration, Psychology, Public Health, Nursing, or related field. 5+ years experience working with individuals with Serious Mental Illness (SMI) and/or complex health and social needs 1+ years leadership experience in behavioral health, social services, or community health program management. Experience developing program procedures, tracking outcomes, and reporting to county or state funders. Thorough understanding of behavioral health systems, local Sonoma County resources, and the Behavioral Health Service Act (BHSA). Excellent communication, organizational, and time-management skills. Proficiency in electronic health records and basic computer systems. Culturally and linguistically competent, with bilingual (Spanish) skills preferred. Strong analytical skills and experience in data-driven program evaluation. Strong leadership and communication skills. Ability to manage multiple priorities in a fast-paced environment. Commitment to person-centered care and health equity. Equal Employment Opportunity Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws. At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected. Pre-Employment Requirements Employment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork. AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Provide Level 2 escalation support and mentor help desk team while managing cloud productivity and endpoint devices. | 2-4 years IT support experience with Google Workspace and MDM proficiency; preferred certifications include Google Workspace Administrator or JAMF Certified Tech. | Department: Information Technology Reports To: IT Manager Work Setup: Hybrid (on-site & remote) Employment Type: Full-Time About the Role Are you a tech-savvy problem solver who loves tackling challenges that go beyond the basics? We're looking for a Level 2 IT Help Desk Technician to join our team and serve as a key escalation resource for complex technical issues. You'll work across a modern, cloud-forward environment — supporting everything from endpoint management to Google Workspace administration and cutting-edge AI tools. This role also carries a Help Desk Lead component — you'll have the opportunity to take on day-to-day oversight of the help desk, helping the IT Manager stay focused on higher-priority initiatives. It's a great fit for someone who's ready to step into a leadership capacity while staying hands-on with the technical work they love. If you're someone who takes ownership of tough tickets, leads by example, communicates clearly with non-technical users, and is always looking to level up your skills, we'd love to hear from you. What You'll Do Help Desk Lead & Team Oversight Act as the day-to-day point of contact for the help desk team, helping prioritize the queue and ensuring tickets are routed and resolved efficiently Support and mentor Level 1 technicians, providing guidance on recurring issues, best practices, and professional development Serve as the first line of escalation and decision-making when the IT Manager is focused on higher-priority projects Assist with onboarding new help desk staff and contributing to training materials and SOPs Flag trends, recurring issues, and team capacity concerns to the IT Manager proactively Advanced Troubleshooting & Escalation Support Take ownership of tickets escalated from Level 1, diagnosing and resolving complex hardware, software, and connectivity issues Document resolutions and contribute to a growing internal knowledge base Drive knowledge base improvements and ensure documentation stays current and useful Endpoint & Device Management Manage and maintain mobile device management (MDM) platforms through Hexnode (JAMF, or Kandji experience a plus) Administer Apple Business Manager for device enrollment, app distribution, and Apple ID management Support deployment and lifecycle management of macOS, iOS, and Windows endpoints. Cloud & Productivity Platforms Administer and support Google Workspace (Gmail, Drive, Meet, Admin Console, etc.) Manage user accounts, permissions, and organizational units within Google Workspace and directory services Support and troubleshoot Monday.com for internal teams, including workflow setup and user management Monitoring & Workforce Analytics Utilize Insightful for endpoint monitoring, productivity insights, and reporting Assist in interpreting data to support IT and business decision-making AI Tools & Emerging Technology Support end-user adoption and troubleshooting of AI productivity tools including Google Gemini and Claude AI Stay current on new AI integrations and help the team maximize their potential Server, Network & Infrastructure Assist with patch management, system monitoring, and infrastructure projects alongside Level 3 / Systems teams Work Setup & Schedule This is a hybrid role with a mix of on-site and remote work. Compensation Pay Range: $27.88-$29.81 hourly FLSA Status: Non-Exempt What We're Looking For Experience 2–4 years in an IT support role, with at least 1–2 years at Level 2 or equivalent Hands-on experience with MDM platforms (Hexnode, JAMF, Kandji, or similar) Demonstrated proficiency with Google Workspace administration Familiarity with Apple Business Manager and Apple ecosystem management Certifications (one or more preferred) Google Workspace Administrator Certification JAMF Certified Tech (or equivalent MDM certification) ITIL Foundation (a plus) Technical Skills Experience with endpoint monitoring tools (Insightful or similar) Comfortable supporting AI productivity platforms (Gemini, Claude AI, etc.) Proficiency with ticketing systems (ServiceNow, Jira, Zendesk, or similar) Soft Skills Clear, professional communicator — equally comfortable with executives, end users, and junior team members Natural leader who can keep the team organized and motivated without losing sight of their own technical workload Able to juggle multiple open tickets and team responsibilities without dropping the ball Curious, self-directed learner who keeps up with a fast-moving tech landscape Bonus Points If You Have Experience with PowerShell, Bash, or other scripting for automation Background in ITSM frameworks or change management Compensation: The compensation for this role ranges from $27.88 - $29.81 per hour (equivalent to an annual salary of $58,000 - $62,000 per year). Final compensation is dependent upon the candidate's level of experience, geographic area, and specific qualifications. This is an Hourly (Non-Exempt) position, eligible for overtime pay. Work Arrangement: This is a hybrid role with a mix of on-site and remote work within California (San Diego county) Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year (including your birthday and one floating holiday after 1 year of employment) 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave (including Fur Baby Bereavement) Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer & Application Disclaimer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer: No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: Submission of a completed internal application via our HRIS system, a formal pre-screen with our recruiting team, completion of a skills assessment (if applicable to the position), and participation in a final interview with hiring leadership.

The Graphic Designer will maintain and evolve the visual brand identity of Pacific Health Group, ensuring consistent use across all platforms. This role involves conceptualizing and producing designs for various media, collaborating with teams to effectively communicate service offerings. | Candidates should have 5+ years of professional experience in graphic design and advanced proficiency in Adobe Creative Suite. A strong portfolio showcasing design work across multiple formats and an understanding of branding and accessibility are essential. | Location: Hybrid – Occasional in-office collaboration in San Diego Employment Type: Full-Time Pay Range: $66,850-$74,000 annually About Pacific Health Group At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. Overview The Experienced In-House Graphic Designer will be the creative force behind Pacific Health Group’s visual brand identity. This role combines strategic thinking with exceptional design skills to create impactful visual assets for print, digital, and multimedia channels. You will translate complex healthcare and community service concepts into compelling, accessible visuals that support our mission to connect vulnerable populations with life-changing healthcare services. Working closely with leadership, communications, and outreach teams, you will ensure every design touchpoint aligns with our brand voice, values, and goals. Key ResponsibilitiesBrand Stewardship & Visual Identity Maintain and evolve Pacific Health Group’s brand guidelines, ensuring consistent use across all platforms and materials. Develop design templates, asset libraries, and toolkits for internal teams. Oversee all visual aspects of campaigns, ensuring cohesion with our mission and messaging. Complete oversight of all output measures such as messaging, print, furthermore Creative Development & Production Conceptualize and produce designs for print (brochures, flyers, posters, banners) and digital (social media graphics, email templates, presentations, web elements). Collaborate with program teams to design outreach materials that effectively communicate service offerings. Manage multiple projects simultaneously from concept through production, meeting tight deadlines without compromising quality. Multimedia & Digital Engagement Create graphics and motion content for social media campaigns, videos, and presentations. Support website updates with high-quality imagery, infographics, and layout suggestions. Ensure all digital assets are optimized for accessibility and performance. Collaboration & Support Work closely with the departmental leaders, publicist and digital Marketing team to visually support media campaigns and press releases. Partner with outreach teams to create culturally sensitive, community-specific materials. Provide design guidance to internal teams for event signage, presentations, and branded apparel. Example Scenarios Scenario 1: Campaign Launch Materials You partner with the Publicist or other department managers to design a series of social graphics, event banners, and print flyers for a new mental health awareness campaign. Your designs use bold, engaging visuals that help increase event attendance and online engagement by 40%. Scenario 2: Annual Impact Report You take complex service data and transform it into an accessible, visually stunning annual report—complete with infographics, patient stories, and outcome charts—that secures renewed grant funding from major donors. Scenario 3: Event Branding You develop a full visual identity for Pacific Health Group’s quarterly community health fair, including posters, directional signage, and volunteer t-shirts, creating a cohesive experience that attendees recognize instantly. Success Measures Consistent, high-quality visual assets that align with brand standards. Positive internal feedback on design support for campaigns and projects. Increased engagement with visual content across platforms. Efficient project turnaround without sacrificing quality. 5+ years professional experience as a graphic designer (in-house or agency). Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere, After Effects) and Canva (preferred). Strong attention to detail manner and efficient Background in communications and english Strong portfolio showcasing design work across print, digital, and multimedia formats. Understanding of branding, typography, and color theory. Experience designing for accessibility and cultural sensitivity. Ability to manage multiple priorities and deadlines. Photography and video editing skills (preferred). Experience in healthcare, nonprofit, or community service sectors (preferred). Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Lead and scale the Street Outreach program by managing teams, partnerships, budgets, and ensuring measurable impact across communities. | Bachelor’s or Master’s degree, 5+ years leadership in community outreach or related fields, expertise in grant and budget management, data analytics, stakeholder engagement, and knowledge of CALAIM services. | Street Outreach Regional Manager Job Description Position Overview The Street Outreach Manager leads and scales our entire Street Outreach program—overseeing Street Outreach Liaisons and Advocates to deliver CALAIM services (Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker services, and Street Medicine). You will drive strategic direction, manage program resources and budgets, deepen partnerships, and ensure measurable impact across communities. Key Responsibilities Strategic Leadership & Program Growth You’ll define program goals, annual budgets, and staffing plans. You translate organizational priorities into outreach targets, manage resource allocation, and champion continuous improvement to expand service reach. Team Management & Development Supervise and mentor Street Outreach Liaisons, setting clear performance expectations, conducting quarterly reviews, and facilitating professional development. You ensure staffing levels, recruitment, and training plans align with program needs. Partnership Strategy & Advocacy Develop high-level alliances with CBO executives, healthcare systems, and government agencies. Negotiate multi-year MOUs, secure grant funding, and represent the program in coalitions—advocating for policies that strengthen street-level service delivery. Operational Oversight & Quality Assurance Establish standardized outreach protocols, data-collection workflows, and quality benchmarks. You lead monthly data reviews, oversee compliance with documentation standards, and coordinate with IT to optimize CRM and field-data tools. Performance Measurement & Reporting Design and manage dashboards tracking key metrics—overall contacts, enrollment volumes, service utilization, and cost-per-participant. You deliver quarterly impact reports to senior leadership and adjust strategies based on data-driven insights. Crisis Response & Program Adaptation When outbreaks, natural disasters, or policy shifts occur, you rapidly reallocate teams, update outreach protocols, and convene agency partners to maintain uninterrupted service access for vulnerable populations. Example Scenarios Scenario 1: Scaling a New Partnership You identify a regional hospital network interested in on-site discharge planning support. You draft a joint-venture proposal, secure a three-year grant for Community Supports stipends, and oversee pilot launch—resulting in a 25% increase in warm referrals within two months. Scenario 2: Emergency Outreach Activation During a heat-wave alert, you coordinate with the county public health emergency operations center to embed Street Medicine clinicians and Advocates at cooling centers. You reassign team members, mobilize mobile vans, and ensure behavioral health support is available to high-risk individuals on the streets. Scenario 3: Emergency Response Coordination An unexpected heat-wave alert triggers a public health emergency. You rapidly assemble your Street Outreach Liaisons and Advocates, re-routing them to cooling centers and known encampments. You liaise with the city’s Emergency Operations Center to embed street medicine clinicians in mobile units, authorize rapid Community Supports disbursement for motel vouchers, and brief your CHW leads on distributing hydration kits. Throughout the day, you monitor a live dashboard, redeploy teams as new hotspots emerge, and send real-time status updates to agency partners. Scenario 4: Program Performance Review & Coaching You gather your Outreach Liaisons for a monthly performance review. Together, you analyze key metrics—enrollment conversion rates, outreach volume, and referral turnaround times—and identify that behavioral health referrals are lagging. You coach each Liaison on targeted strategies to strengthen warm hand-offs with your Behavioral Health team, introduce a new “rapid-response” workflow, and set clear improvement goals. You follow up with one-on-one coaching sessions to ensure every Outreach Advocate has the tools and knowledge to hit the revised targets. Scenario 5: Staff Training & Capacity Building You design and lead a half-day training workshop for all Street Outreach staff on trauma-informed engagement and CALAIM eligibility nuances. Through role-play exercises, you model difficult conversations—such as handling distrust of government services—and introduce new mobile-data entry best practices. You close the session by soliciting feedback and adding a quarterly refresher to your team’s development calendar. Qualifications • Bachelor’s or Master’s in Public Health, Social Work, Healthcare Administration, or related field • 5+ years of leadership experience in community outreach, program management, or population health • Proven track record securing and managing multi-sector partnerships and grant portfolios • Strong financial acumen: budget development, forecasting, and cost-control • Expertise in data analytics and performance management (CRM, dashboards, KPI reporting) • Exceptional communication and stakeholder engagement skills—public speaking and negotiation • Deep knowledge of CALAIM services and regulatory requirements • Cultural humility and ability to lead teams serving diverse, underserved populations • Valid driver’s license and readiness for occasional field deployments Examples of Effective Communication Skills Vision Casting & Alignment When presenting annual goals, you articulate how expanding Enhanced Care Management will reduce ER admissions by “x%” and improve behavioral health outcomes—garnering buy-in from funders and agency partners. Cross-Sector Negotiation Faced with a shelter’s capacity constraints, you acknowledge their operational challenges and propose a shared staffing model—embedding your CHWs at their site, which streamlines referrals and alleviates their workload. Success Measures • 100% of program budget deployed efficiently, with ≤5% variance • 4 new strategic partnerships secured annually, each driving ≥50 referrals • Annual enrollment growth of 20% across all CALAIM services • 90% on-time reporting and 95% data-accuracy in dashboards Benefits Competitive salary plus performance bonus; comprehensive health/dental/vision coverage; 401(k) match; professional development funds; paid time off; mileage and field-equipment stipend. Real Impact Example “Under your management, the Street Outreach program doubled its reach—connecting 1,200 additional clients to Enhanced Care Management and reducing community ER visits by 35% in one year.” Job Type: Full-time Pay: $85,000–$95,000 per year Compensation Package: Annual performance bonus, leadership incentives Schedule: Monday–Friday with flexible hours for event oversight and emergency deployments Work Location: Remote-equipped regional office with frequent travel to field sites and partner meetings Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Compensation Package: • Bonus opportunities • Commission pay • Hourly pay • Performance bonus • Uncapped commission Schedule: • 10 hour shift • 12 hour shift • 8 hour shift • Evenings as needed • Monday to Friday • Weekends as needed Work Location: Remote

Lead and scale the Street Outreach program by managing teams, partnerships, budgets, and ensuring data-driven impact across communities. | Bachelor’s or Master’s in relevant field, 5+ years leadership in community outreach or population health, grant and partnership management experience, financial acumen, data analytics expertise, and knowledge of CALAIM services. | Position Overview Street Outreach Regional Manager Job Description The Street Outreach Manager leads and scales our entire Street Outreach program—overseeing Street Outreach Liaisons and Advocates to deliver CALAIM services (Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker services, and Street Medicine). You will drive strategic direction, manage program resources and budgets, deepen partnerships, and ensure measurable impact across communities. Key Responsibilities Strategic Leadership & Program Growth You’ll define program goals, annual budgets, and staffing plans. You translate organizational priorities into outreach targets, manage resource allocation, and champion continuous improvement to expand service reach. Team Management & Development Supervise and mentor Street Outreach Liaisons, setting clear performance expectations, conducting quarterly reviews, and facilitating professional development. You ensure staffing levels, recruitment, and training plans align with program needs. Partnership Strategy & Advocacy Develop high-level alliances with CBO executives, healthcare systems, and government agencies. Negotiate multi-year MOUs, secure grant funding, and represent the program in coalitions—advocating for policies that strengthen street-level service delivery. Operational Oversight & Quality Assurance Establish standardized outreach protocols, data-collection workflows, and quality benchmarks. You lead monthly data reviews, oversee compliance with documentation standards, and coordinate with IT to optimize CRM and field-data tools. Performance Measurement & Reporting Design and manage dashboards tracking key metrics—overall contacts, enrollment volumes, service utilization, and cost-per-participant. You deliver quarterly impact reports to senior leadership and adjust strategies based on data-driven insights. Crisis Response & Program Adaptation When outbreaks, natural disasters, or policy shifts occur, you rapidly reallocate teams, update outreach protocols, and convene agency partners to maintain uninterrupted service access for vulnerable populations. Example Scenarios Scenario 1: Scaling a New Partnership You identify a regional hospital network interested in on-site discharge planning support. You draft a joint-venture proposal, secure a three-year grant for Community Supports stipends, and oversee pilot launch—resulting in a 25% increase in warm referrals within two months. Scenario 2: Emergency Outreach Activation During a heat-wave alert, you coordinate with the county public health emergency operations center to embed Street Medicine clinicians and Advocates at cooling centers. You reassign team members, mobilize mobile vans, and ensure behavioral health support is available to high-risk individuals on the streets. Scenario 3: Emergency Response Coordination An unexpected heat-wave alert triggers a public health emergency. You rapidly assemble your Street Outreach Liaisons and Advocates, re-routing them to cooling centers and known encampments. You liaise with the city’s Emergency Operations Center to embed street medicine clinicians in mobile units, authorize rapid Community Supports disbursement for motel vouchers, and brief your CHW leads on distributing hydration kits. Throughout the day, you monitor a live dashboard, redeploy teams as new hotspots emerge, and send real-time status updates to agency partners. Scenario 4: Program Performance Review & Coaching You gather your Outreach Liaisons for a monthly performance review. Together, you analyze key metrics—enrollment conversion rates, outreach volume, and referral turnaround times—and identify that behavioral health referrals are lagging. You coach each Liaison on targeted strategies to strengthen warm hand-offs with your Behavioral Health team, introduce a new “rapid-response” workflow, and set clear improvement goals. You follow up with one-on-one coaching sessions to ensure every Outreach Advocate has the tools and knowledge to hit the revised targets. Scenario 5: Staff Training & Capacity Building You design and lead a half-day training workshop for all Street Outreach staff on trauma-informed engagement and CALAIM eligibility nuances. Through role-play exercises, you model difficult conversations—such as handling distrust of government services—and introduce new mobile-data entry best practices. You close the session by soliciting feedback and adding a quarterly refresher to your team’s development calendar. Qualifications • Bachelor’s or Master’s in Public Health, Social Work, Healthcare Administration, or related field • 5+ years of leadership experience in community outreach, program management, or population health • Proven track record securing and managing multi-sector partnerships and grant portfolios • Strong financial acumen: budget development, forecasting, and cost-control • Expertise in data analytics and performance management (CRM, dashboards, KPI reporting) • Exceptional communication and stakeholder engagement skills—public speaking and negotiation • Deep knowledge of CALAIM services and regulatory requirements • Cultural humility and ability to lead teams serving diverse, underserved populations • Valid driver’s license and readiness for occasional field deployments Examples Of Effective Communication Skills Vision Casting & Alignment When presenting annual goals, you articulate how expanding Enhanced Care Management will reduce ER admissions by “x%” and improve behavioral health outcomes—garnering buy-in from funders and agency partners. Cross-Sector Negotiation Faced with a shelter’s capacity constraints, you acknowledge their operational challenges and propose a shared staffing model—embedding your CHWs at their site, which streamlines referrals and alleviates their workload. Success Measures • 100% of program budget deployed efficiently, with ≤5% variance • 4 new strategic partnerships secured annually, each driving ≥50 referrals • Annual enrollment growth of 20% across all CALAIM services • 90% on-time reporting and 95% data-accuracy in dashboards Benefits Competitive salary plus performance bonus; comprehensive health/dental/vision coverage; 401(k) match; professional development funds; paid time off; mileage and field-equipment stipend. Real Impact Example “Under your management, the Street Outreach program doubled its reach—connecting 1,200 additional clients to Enhanced Care Management and reducing community ER visits by 35% in one year.” Job Type: Full-time Pay: $85,000–$95,000 per year Compensation Package: Annual performance bonus, leadership incentives Schedule: Monday–Friday with flexible hours for event oversight and emergency deployments Work Location: Remote-equipped regional office with frequent travel to field sites and partner meetings Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Compensation Package: • Bonus opportunities • Commission pay • Hourly pay • Performance bonus • Uncapped commission Schedule: • 10 hour shift • 12 hour shift • 8 hour shift • Evenings as needed • Monday to Friday • Weekends as needed Work Location: Remote