Pacific Health Group

Coordinate comprehensive care plans, advocate for members, and connect them with community resources, ensuring holistic support and compliance. | Requires 3-5 years in case management or healthcare, familiarity with Medi-Cal and CalAIM, bilingual in Spanish, and strong interpersonal skills. | Job DetailsJob Location: Santa Clara, CA 95051Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $27.00 - $32.00 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Health CareLead Care Manager, Community Supports Program at Pacific Health Group Join Our Mission to Transform Lives: Community Supports At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Community Supports (CS) Program is designed to help Medi-Cal members live more independently in the community by addressing their health-related social needs. As a Community Supports Lead Case Manager, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. Why This Role Matters - Holistic Impact and Compassionate Care You won’t just coordinate phone calls. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively. By forming strong, personal connections through you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy. Advocacy and Going the Extra Mile Beyond paperwork and phone calls, you’ll arrange all necessary services to secure safe housing and financial support. You’ll be a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed. Shaping the Future of Care Your hands-on experience will generate insights that directly influence how our CS program evolves, ensuring we remain responsive to community needs. By sharing feedback on what members truly need, you’ll help refine the processes and resources we use to serve diverse populations. Your Responsibilities Comprehensive Care Coordination End-to-End Service Arrangement: Schedule appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support. Case Management with a Heart Empathetic Assessments: Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations. Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers. Example: If a member feels overwhelmed by multiple therapies, you could simplify their schedule, coordinate telehealth sessions, and even offer emotional support through regular check-ins. Resource Management Bridge to Community Services: Identify, coordinate, and optimize local resources—such as housing assistance, job training programs to ensure members’ overall wellbeing. Example: A single parent needing childcare and employment support could be connected to subsidized daycare, workforce development courses, and a community mentor program—all organized by you. Patient Advocacy Champion for Members’ Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress. Example: If a critical procedure is denied by insurance, you’ll take charge of the appeals process, gathering documents and evidence to secure approval. Communication Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through. Example: Coordinate a care conference among a primary care physician, social worker, and rehab specialist so everyone can align on the most effective plan for a member’s speedy recovery. Documentation Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage. Example: After every phone call document any social, environmental, or health updates, enabling prompt collaboration with other team members and service providers. Continuous Improvement Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our CS program stays effective and deeply compassionate. Example: If you notice a high number of members struggling with job access, you might advocate for creating a new partnership with a local job placement agency. Regulatory Compliance Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards. Example: Complete continuing education on the latest CalAIM guidelines and integrate these protocols into your daily workflow. Professional Development Ongoing Learning: Attend training, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention. Example: Enroll in a course on trauma-informed care to better support members who have experienced past hardships. Other Duties Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes. What We’re Looking For Residency: Remote Experience: 3-5 years in case management, social services, or healthcare Expertise: Familiarity with Medi-Cal, CalAIM, and Community Supports Healthcare Insight: Understanding of healthcare systems and local community resources Interpersonal Skills: Strong communication, empathy, and cultural competence Organizational Ability: Proven time management skills and attention to detail Technical Proficiency: Competence using case management software and related tools Bilingual: Fluent Spanish is REQUIRED Skills That Set You Apart Genuine Empathy & Compassion Needs Assessment & Care Planning Service Coordination & Navigation Client Advocacy Motivational Interviewing Problem-Solving & Decision-Making Teamwork & Collaboration Why You’ll Love Working with Us Meaningful Impact: Every action you take—from scheduling a specialist appointment to arranging housing support—has the power to transform someone’s life. Team Support: You’ll join a diverse, dedicated team that values collaboration, mentorship, and continuous learning. Growth and Development: We encourage professional advancement through training, networking, and real-time feedback that fosters your growth as a care provider. Comprehensive Benefits Package 401(k) Dental Insurance Health Insurance (90% of Employee-Only benefits covered by the company) Vision Insurance Short-term and Long-term Disability (Employer Paid), AD&D, Employee Assistance Program (EAP) FSA | Dependent Care Account (DCA) Paid Time Off (PTO) 12 Paid Holidays (including your birthday and one floating holiday after 1 year) Paid Sick Time Schedule 8-Hour Shift Monday to Friday, 8:30am - 5:00pm Join Us in Making a Difference At Pacific Health Group, we believe in diversity and inclusion and are committed to equal opportunities for all. We strive to build a team that reflects the communities we serve. If you’re ready to arrange every detail of care, walk alongside members through their journey, and truly transform lives, apply today and become part of our mission to provide caring, comprehensive Enhanced Care Management for those who need it most. Job Type: Full-time Pay: $27.00 - $30.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Work Location: RemoteQualifications

Coordinate comprehensive care plans and build trusting relationships with members and community resources to support health and social needs. | Requires 3-5 years in case management or healthcare, familiarity with Medi-Cal, CalAIM, and community support programs, and strong interpersonal and organizational skills. | I. Position Overview At Pacific Health Group (PHG), we are at the forefront of revolutionizing health and wellness, setting new benchmarks in healthcare services through innovation, compassion, and community-driven care. Our mission is to empower members, uplift families, and positively impact the communities we serve. Our Community Supports (CS) Program is designed to help Medi-Cal members live more independently in the community by addressing their health-related social needs. As a Community Supports Lead Case Manager, you won’t just create care plans; you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. II. Key Responsibilities1. Member Outreach Conduct comprehensive evaluations of members’ needs, preferences, and eligibility through detailed conversations and data review. Develop tailored care plans based on individual health and social circumstances. 2. Comprehensive Care Coordination Arrange all aspects of member care, including scheduling appointments, organizing follow-up services, and linking members to community resources. Ensure members receive consistent, end-to-end support for long-term stability and health improvement. 3. Case Management with a Heart Perform empathetic assessments that capture members’ lived experiences and goals, not just medical data. Maintain close communication with members via phone, video, or in-person visits to monitor progress and address emerging challenges. 4. Resource Management Serve as a bridge between members and available community resources, such as housing programs, workforce training, childcare, and food assistance. 5. Patient Advocacy Advocate for timely treatments, fair insurance authorizations, and equitable access to care. 6. Communication & Collaboration Act as the central communication hub among members, their families, healthcare providers, and community partners. 7. Documentation Maintain accurate, up-to-date documentation of assessments, care plans, progress notes, and outcomes. Ensure all records comply with legal, ethical, and organizational standards for quality and accountability. 8. Continuous Improvement Collect and analyze feedback to identify gaps in care coordination and advocate for new resources or partnerships. 9. Regulatory Compliance Remain current on Medi-Cal, CalAIM, and community support policies to ensure all activities meet compliance and quality-of-care standards. 10. Professional Development Participate in workshops, training, and certifications on cultural competence, trauma-informed care, and motivational interviewing. Encourage peer learning and continuous growth within the care team. 11. Leadership & Team Support Provide mentorship, guidance, and day-to-day support to other Care Managers within the Community Supports Program. Assist in onboarding new team members and promoting a collaborative, compassionate care environment. 12. Other Duties Support program initiatives and special projects as assigned. Demonstrate flexibility and teamwork to ensure departmental success. 13. Work Environment Setting: Hybrid, 65% field based (Santa Clara County) remainder, remote work from home. Schedule: Standard 8-hour shift, Monday through Friday, 8:30 AM – 5:00 PM Culture: Inclusive, mission-driven, and compassionate, focused on equity, dignity, and empowerment. Pace: Dynamic and people-focused, requiring flexibility, emotional intelligence, and proactive communication. 14. Key Internal & External RelationshipsInternal Care Management Team: Mentor and collaborate with case managers to coordinate care and maintain consistency in service delivery. Program Leadership: Work with management to align care strategies with organizational goals. Interdisciplinary Teams: Partner with social workers, behavioral health specialists, and outreach teams to support holistic member care. External Members & Families: Build trusting relationships, ensuring members feel supported throughout their care journey. Community Organizations: Coordinate services for housing, employment, food security, and other essential needs. Healthcare Providers & Payers: Maintain communication for seamless coordination and access to care. Compensation Pay: $27.00 - $30.00 per hour Experience: 3–5 years in case management, social services, or healthcare. Expertise: Familiarity with Medi-Cal, CalAIM, and Community Supports programs. Healthcare Insight: Knowledge of healthcare systems, managed care operations, and local community resources. Interpersonal Skills: Strong communication, empathy, cultural competence, and teamwork. Organizational Skills: Proven time management and attention to detail. Technical Proficiency: Competence in using case management software, EHR systems, and related tools.

The Graphic Designer will maintain and evolve the visual brand identity of Pacific Health Group, ensuring consistent use across all platforms. This role involves conceptualizing and producing designs for various media, collaborating with teams to effectively communicate service offerings. | Candidates should have 5+ years of professional experience in graphic design and advanced proficiency in Adobe Creative Suite. A strong portfolio showcasing design work across multiple formats and an understanding of branding and accessibility are essential. | Location: Hybrid – Occasional in-office collaboration in San Diego Employment Type: Full-Time Pay Range: $66,850-$74,000 annually About Pacific Health Group At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. Overview The Experienced In-House Graphic Designer will be the creative force behind Pacific Health Group’s visual brand identity. This role combines strategic thinking with exceptional design skills to create impactful visual assets for print, digital, and multimedia channels. You will translate complex healthcare and community service concepts into compelling, accessible visuals that support our mission to connect vulnerable populations with life-changing healthcare services. Working closely with leadership, communications, and outreach teams, you will ensure every design touchpoint aligns with our brand voice, values, and goals. Key ResponsibilitiesBrand Stewardship & Visual Identity Maintain and evolve Pacific Health Group’s brand guidelines, ensuring consistent use across all platforms and materials. Develop design templates, asset libraries, and toolkits for internal teams. Oversee all visual aspects of campaigns, ensuring cohesion with our mission and messaging. Complete oversight of all output measures such as messaging, print, furthermore Creative Development & Production Conceptualize and produce designs for print (brochures, flyers, posters, banners) and digital (social media graphics, email templates, presentations, web elements). Collaborate with program teams to design outreach materials that effectively communicate service offerings. Manage multiple projects simultaneously from concept through production, meeting tight deadlines without compromising quality. Multimedia & Digital Engagement Create graphics and motion content for social media campaigns, videos, and presentations. Support website updates with high-quality imagery, infographics, and layout suggestions. Ensure all digital assets are optimized for accessibility and performance. Collaboration & Support Work closely with the departmental leaders, publicist and digital Marketing team to visually support media campaigns and press releases. Partner with outreach teams to create culturally sensitive, community-specific materials. Provide design guidance to internal teams for event signage, presentations, and branded apparel. Example Scenarios Scenario 1: Campaign Launch Materials You partner with the Publicist or other department managers to design a series of social graphics, event banners, and print flyers for a new mental health awareness campaign. Your designs use bold, engaging visuals that help increase event attendance and online engagement by 40%. Scenario 2: Annual Impact Report You take complex service data and transform it into an accessible, visually stunning annual report—complete with infographics, patient stories, and outcome charts—that secures renewed grant funding from major donors. Scenario 3: Event Branding You develop a full visual identity for Pacific Health Group’s quarterly community health fair, including posters, directional signage, and volunteer t-shirts, creating a cohesive experience that attendees recognize instantly. Success Measures Consistent, high-quality visual assets that align with brand standards. Positive internal feedback on design support for campaigns and projects. Increased engagement with visual content across platforms. Efficient project turnaround without sacrificing quality. 5+ years professional experience as a graphic designer (in-house or agency). Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere, After Effects) and Canva (preferred). Strong attention to detail manner and efficient Background in communications and english Strong portfolio showcasing design work across print, digital, and multimedia formats. Understanding of branding, typography, and color theory. Experience designing for accessibility and cultural sensitivity. Ability to manage multiple priorities and deadlines. Photography and video editing skills (preferred). Experience in healthcare, nonprofit, or community service sectors (preferred). Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Lead and scale the Street Outreach program by managing teams, partnerships, budgets, and ensuring measurable impact across communities. | Bachelor’s or Master’s degree, 5+ years leadership in community outreach or related fields, expertise in grant and budget management, data analytics, stakeholder engagement, and knowledge of CALAIM services. | Street Outreach Regional Manager Job Description Position Overview The Street Outreach Manager leads and scales our entire Street Outreach program—overseeing Street Outreach Liaisons and Advocates to deliver CALAIM services (Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker services, and Street Medicine). You will drive strategic direction, manage program resources and budgets, deepen partnerships, and ensure measurable impact across communities. Key Responsibilities Strategic Leadership & Program Growth You’ll define program goals, annual budgets, and staffing plans. You translate organizational priorities into outreach targets, manage resource allocation, and champion continuous improvement to expand service reach. Team Management & Development Supervise and mentor Street Outreach Liaisons, setting clear performance expectations, conducting quarterly reviews, and facilitating professional development. You ensure staffing levels, recruitment, and training plans align with program needs. Partnership Strategy & Advocacy Develop high-level alliances with CBO executives, healthcare systems, and government agencies. Negotiate multi-year MOUs, secure grant funding, and represent the program in coalitions—advocating for policies that strengthen street-level service delivery. Operational Oversight & Quality Assurance Establish standardized outreach protocols, data-collection workflows, and quality benchmarks. You lead monthly data reviews, oversee compliance with documentation standards, and coordinate with IT to optimize CRM and field-data tools. Performance Measurement & Reporting Design and manage dashboards tracking key metrics—overall contacts, enrollment volumes, service utilization, and cost-per-participant. You deliver quarterly impact reports to senior leadership and adjust strategies based on data-driven insights. Crisis Response & Program Adaptation When outbreaks, natural disasters, or policy shifts occur, you rapidly reallocate teams, update outreach protocols, and convene agency partners to maintain uninterrupted service access for vulnerable populations. Example Scenarios Scenario 1: Scaling a New Partnership You identify a regional hospital network interested in on-site discharge planning support. You draft a joint-venture proposal, secure a three-year grant for Community Supports stipends, and oversee pilot launch—resulting in a 25% increase in warm referrals within two months. Scenario 2: Emergency Outreach Activation During a heat-wave alert, you coordinate with the county public health emergency operations center to embed Street Medicine clinicians and Advocates at cooling centers. You reassign team members, mobilize mobile vans, and ensure behavioral health support is available to high-risk individuals on the streets. Scenario 3: Emergency Response Coordination An unexpected heat-wave alert triggers a public health emergency. You rapidly assemble your Street Outreach Liaisons and Advocates, re-routing them to cooling centers and known encampments. You liaise with the city’s Emergency Operations Center to embed street medicine clinicians in mobile units, authorize rapid Community Supports disbursement for motel vouchers, and brief your CHW leads on distributing hydration kits. Throughout the day, you monitor a live dashboard, redeploy teams as new hotspots emerge, and send real-time status updates to agency partners. Scenario 4: Program Performance Review & Coaching You gather your Outreach Liaisons for a monthly performance review. Together, you analyze key metrics—enrollment conversion rates, outreach volume, and referral turnaround times—and identify that behavioral health referrals are lagging. You coach each Liaison on targeted strategies to strengthen warm hand-offs with your Behavioral Health team, introduce a new “rapid-response” workflow, and set clear improvement goals. You follow up with one-on-one coaching sessions to ensure every Outreach Advocate has the tools and knowledge to hit the revised targets. Scenario 5: Staff Training & Capacity Building You design and lead a half-day training workshop for all Street Outreach staff on trauma-informed engagement and CALAIM eligibility nuances. Through role-play exercises, you model difficult conversations—such as handling distrust of government services—and introduce new mobile-data entry best practices. You close the session by soliciting feedback and adding a quarterly refresher to your team’s development calendar. Qualifications • Bachelor’s or Master’s in Public Health, Social Work, Healthcare Administration, or related field • 5+ years of leadership experience in community outreach, program management, or population health • Proven track record securing and managing multi-sector partnerships and grant portfolios • Strong financial acumen: budget development, forecasting, and cost-control • Expertise in data analytics and performance management (CRM, dashboards, KPI reporting) • Exceptional communication and stakeholder engagement skills—public speaking and negotiation • Deep knowledge of CALAIM services and regulatory requirements • Cultural humility and ability to lead teams serving diverse, underserved populations • Valid driver’s license and readiness for occasional field deployments Examples of Effective Communication Skills Vision Casting & Alignment When presenting annual goals, you articulate how expanding Enhanced Care Management will reduce ER admissions by “x%” and improve behavioral health outcomes—garnering buy-in from funders and agency partners. Cross-Sector Negotiation Faced with a shelter’s capacity constraints, you acknowledge their operational challenges and propose a shared staffing model—embedding your CHWs at their site, which streamlines referrals and alleviates their workload. Success Measures • 100% of program budget deployed efficiently, with ≤5% variance • 4 new strategic partnerships secured annually, each driving ≥50 referrals • Annual enrollment growth of 20% across all CALAIM services • 90% on-time reporting and 95% data-accuracy in dashboards Benefits Competitive salary plus performance bonus; comprehensive health/dental/vision coverage; 401(k) match; professional development funds; paid time off; mileage and field-equipment stipend. Real Impact Example “Under your management, the Street Outreach program doubled its reach—connecting 1,200 additional clients to Enhanced Care Management and reducing community ER visits by 35% in one year.” Job Type: Full-time Pay: $85,000–$95,000 per year Compensation Package: Annual performance bonus, leadership incentives Schedule: Monday–Friday with flexible hours for event oversight and emergency deployments Work Location: Remote-equipped regional office with frequent travel to field sites and partner meetings Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Compensation Package: • Bonus opportunities • Commission pay • Hourly pay • Performance bonus • Uncapped commission Schedule: • 10 hour shift • 12 hour shift • 8 hour shift • Evenings as needed • Monday to Friday • Weekends as needed Work Location: Remote

Lead and scale the Street Outreach program by managing teams, partnerships, budgets, and ensuring data-driven impact across communities. | Bachelor’s or Master’s in relevant field, 5+ years leadership in community outreach or population health, grant and partnership management experience, financial acumen, data analytics expertise, and knowledge of CALAIM services. | Position Overview Street Outreach Regional Manager Job Description The Street Outreach Manager leads and scales our entire Street Outreach program—overseeing Street Outreach Liaisons and Advocates to deliver CALAIM services (Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker services, and Street Medicine). You will drive strategic direction, manage program resources and budgets, deepen partnerships, and ensure measurable impact across communities. Key Responsibilities Strategic Leadership & Program Growth You’ll define program goals, annual budgets, and staffing plans. You translate organizational priorities into outreach targets, manage resource allocation, and champion continuous improvement to expand service reach. Team Management & Development Supervise and mentor Street Outreach Liaisons, setting clear performance expectations, conducting quarterly reviews, and facilitating professional development. You ensure staffing levels, recruitment, and training plans align with program needs. Partnership Strategy & Advocacy Develop high-level alliances with CBO executives, healthcare systems, and government agencies. Negotiate multi-year MOUs, secure grant funding, and represent the program in coalitions—advocating for policies that strengthen street-level service delivery. Operational Oversight & Quality Assurance Establish standardized outreach protocols, data-collection workflows, and quality benchmarks. You lead monthly data reviews, oversee compliance with documentation standards, and coordinate with IT to optimize CRM and field-data tools. Performance Measurement & Reporting Design and manage dashboards tracking key metrics—overall contacts, enrollment volumes, service utilization, and cost-per-participant. You deliver quarterly impact reports to senior leadership and adjust strategies based on data-driven insights. Crisis Response & Program Adaptation When outbreaks, natural disasters, or policy shifts occur, you rapidly reallocate teams, update outreach protocols, and convene agency partners to maintain uninterrupted service access for vulnerable populations. Example Scenarios Scenario 1: Scaling a New Partnership You identify a regional hospital network interested in on-site discharge planning support. You draft a joint-venture proposal, secure a three-year grant for Community Supports stipends, and oversee pilot launch—resulting in a 25% increase in warm referrals within two months. Scenario 2: Emergency Outreach Activation During a heat-wave alert, you coordinate with the county public health emergency operations center to embed Street Medicine clinicians and Advocates at cooling centers. You reassign team members, mobilize mobile vans, and ensure behavioral health support is available to high-risk individuals on the streets. Scenario 3: Emergency Response Coordination An unexpected heat-wave alert triggers a public health emergency. You rapidly assemble your Street Outreach Liaisons and Advocates, re-routing them to cooling centers and known encampments. You liaise with the city’s Emergency Operations Center to embed street medicine clinicians in mobile units, authorize rapid Community Supports disbursement for motel vouchers, and brief your CHW leads on distributing hydration kits. Throughout the day, you monitor a live dashboard, redeploy teams as new hotspots emerge, and send real-time status updates to agency partners. Scenario 4: Program Performance Review & Coaching You gather your Outreach Liaisons for a monthly performance review. Together, you analyze key metrics—enrollment conversion rates, outreach volume, and referral turnaround times—and identify that behavioral health referrals are lagging. You coach each Liaison on targeted strategies to strengthen warm hand-offs with your Behavioral Health team, introduce a new “rapid-response” workflow, and set clear improvement goals. You follow up with one-on-one coaching sessions to ensure every Outreach Advocate has the tools and knowledge to hit the revised targets. Scenario 5: Staff Training & Capacity Building You design and lead a half-day training workshop for all Street Outreach staff on trauma-informed engagement and CALAIM eligibility nuances. Through role-play exercises, you model difficult conversations—such as handling distrust of government services—and introduce new mobile-data entry best practices. You close the session by soliciting feedback and adding a quarterly refresher to your team’s development calendar. Qualifications • Bachelor’s or Master’s in Public Health, Social Work, Healthcare Administration, or related field • 5+ years of leadership experience in community outreach, program management, or population health • Proven track record securing and managing multi-sector partnerships and grant portfolios • Strong financial acumen: budget development, forecasting, and cost-control • Expertise in data analytics and performance management (CRM, dashboards, KPI reporting) • Exceptional communication and stakeholder engagement skills—public speaking and negotiation • Deep knowledge of CALAIM services and regulatory requirements • Cultural humility and ability to lead teams serving diverse, underserved populations • Valid driver’s license and readiness for occasional field deployments Examples Of Effective Communication Skills Vision Casting & Alignment When presenting annual goals, you articulate how expanding Enhanced Care Management will reduce ER admissions by “x%” and improve behavioral health outcomes—garnering buy-in from funders and agency partners. Cross-Sector Negotiation Faced with a shelter’s capacity constraints, you acknowledge their operational challenges and propose a shared staffing model—embedding your CHWs at their site, which streamlines referrals and alleviates their workload. Success Measures • 100% of program budget deployed efficiently, with ≤5% variance • 4 new strategic partnerships secured annually, each driving ≥50 referrals • Annual enrollment growth of 20% across all CALAIM services • 90% on-time reporting and 95% data-accuracy in dashboards Benefits Competitive salary plus performance bonus; comprehensive health/dental/vision coverage; 401(k) match; professional development funds; paid time off; mileage and field-equipment stipend. Real Impact Example “Under your management, the Street Outreach program doubled its reach—connecting 1,200 additional clients to Enhanced Care Management and reducing community ER visits by 35% in one year.” Job Type: Full-time Pay: $85,000–$95,000 per year Compensation Package: Annual performance bonus, leadership incentives Schedule: Monday–Friday with flexible hours for event oversight and emergency deployments Work Location: Remote-equipped regional office with frequent travel to field sites and partner meetings Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Compensation Package: • Bonus opportunities • Commission pay • Hourly pay • Performance bonus • Uncapped commission Schedule: • 10 hour shift • 12 hour shift • 8 hour shift • Evenings as needed • Monday to Friday • Weekends as needed Work Location: Remote