One10

Manage project scope, budgets, timelines, and stakeholder communication to ensure successful delivery of marketing and communication projects. | 7+ years marketing services project management experience, strong communication skills, proficiency with Microsoft Office, and PMP certification preferred. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The On Demand Senior Project Manager is responsible for ensuring effective and efficient completion of communications, digital and creative deliverables. Working across the organization and at times with clients directly, it is the Senior Project Manager’s role to document and determine resource, scope and budget requirements for assigned clients/projects; ensure timeline and production process adherence; and identify and mitigate any delivery conflicts. About this role: This is a full-time, on-demand role compensated at a fixed hourly rate; however, the duration of employment is not yet defined and will be determined based on business needs. Work Location: This hybrid Troy, Michigan-based role is primarily remote, with occasional in-person collaboration as needed. Candidates must be available to work standard Eastern Time business hours. Job Description Details • Completes projects within timelines and budgets, proactively monitoring scope. Uses financial project knowledge to influence project direction. Uses deliverable knowledge to assist in scope, timeline, and budget preparation • Monitors project budgets and holds delivery areas accountable. Prepares client invoices and monitors payment status • Proactively works to identify and resolve any potential areas of client dissatisfaction • Works closely with the Account and Delivery teams to ensure client satisfaction in all areas • Manages expectations of project delivery with all key stakeholders • Leads all involved functional groups, keeping communication open and making sure all members are working efficiently as a team • Models visible mentorship characteristics • Responsible for accurate, timely communication of all project status, risks and developments to the client • Ensures scope changes and additional work is addressed with the client and team on a timely basis and that change orders are documented and approved • Drives testing of projects before launch, including proofing and Quality Assurance • Ensures versioning and archiving of project elements • Authorizes expenditures within project budgets • May include extensive external client contact Additional Job Description Details • Bachelor’s degree in business or related field or equivalent related experience • 7 years experience in marketing services operations - initiating, planning, controlling, and implementing large and/or complex marketing communication projects and/or programs (automotive industry a plus) • Proven communication skills with the ability to interface with different levels of the organization • Ability to make confident, clear and persuasive decisions • Experience with solutions that are designed to support sales channel development and that include One10’s core deliverables, including Web-based Training, video, email, mobile and social • Knowledge of PC and Mac operating systems • Proficient with Microsoft Project, Word, Excel and PowerPoint • Works well under the pressure of tight deadlines and multiple project deliverables/demands • PMP (Project Management Professional) Certification a plus Maximum Base Pay 35.00 USD

Lead and mentor a team of Event Managers to ensure compliant and successful delivery of life sciences programs. | Requires 5+ years event management experience, leadership skills, proficiency in Microsoft Office, and knowledge of life sciences compliance. | Job Description: • Provide leadership/direction to a team of Event Managers to ensure successful delivery of programs. • Develop and mentor the assigned team of Event Managers. • Ensure all programs are executed in accordance with client policies, industry regulations, and One10 operational standards. • Mentor and teach direct reports on department process compliance and customer requirements. • Provide performance feedback throughout year. • Conduct regular one-on-one meetings with direct reports. • Approval of time off requests/tracking compliance. • Participate in new-hire interview and hiring process. • Develop staffing plans to address sold project activity. • Maintain comprehensive Operational Playbooks to drive team organization and optimal performance. • Drive operational excellence and growth in collaboration with Sales Team partners. • Participate in and contribute to monthly team department and management meetings. • Attend program kick-off meetings. • Monitor client contract compliance. • Monitor invoices schedules. • Review/approve budgets and program financials. • Assist Event Managers with project tasks when needed. • Monitor hours/direct costs on a per project basis. • Take part in client program calls when needed. • Ensure all programs comply with client-specific compliance policies, pharmaceutical industry regulations, and healthcare professional (HCP) meeting requirements. • Partner with Compliance, Legal, and Client stakeholders to ensure adherence to Sunshine Act/Open Payments reporting requirements and other applicable regulations. • Monitor program execution for compliance with attendee eligibility, meal limits, transfers of value, speaker engagements, and reporting requirements. • Serve as a resource for Event Managers regarding industry regulations and client-specific compliance expectations. • Escalate potential compliance concerns and work proactively with stakeholders to identify solutions. Requirements: • Bachelor Degree or equivalent experience; travel/tourism emphasis preferred • 5+ years of extensive meeting/incentive & event management experience • Previous experience in successfully delegating and leading individuals/team • Computer proficiency in Microsoft office suite • High level of proficiency in Microsoft Excel • Proven ability in Project Management & Financial Aptitude • Travel for internal meetings or Client workload • Experience supporting pharmaceutical, biotechnology, medical device, or healthcare-related clients preferred. • Knowledge of Life Sciences meeting compliance requirements, including HCP engagement and Sunshine Act/Open Payments regulations. • Experience managing Advisory Boards, Speaker Programs, Investigator Meetings, Congresses, Medical Education Programs, Product Launches, and Internal Sales Meetings preferred. • Strong understanding of attendee data privacy requirements and confidential information handling. • Ability to navigate complex client approval processes, compliance reviews, and financial controls. • Exceptional organizational, communication, and client relationship management skills. • Experience working with cross-functional stakeholders including Compliance, Legal, Procurement, Medical Affairs, Commercial Teams, and Finance. Benefits: • Health insurance • 401(k) matching • Professional development opportunities • Paid time off • Remote work options

Manage and deliver complex marketing communication projects ensuring scope, budget, and timeline adherence with stakeholder communication and quality assurance. | 7+ years marketing services operations experience, strong communication skills, PMP certification preferred, proficiency with Microsoft Project and Office, and ability to manage multiple deadlines. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The On Demand Senior Project Manager is responsible for ensuring effective and efficient completion of communications, digital and creative deliverables. Working across the organization and at times with clients directly, it is the Senior Project Manager’s role to document and determine resource, scope and budget requirements for assigned clients/projects; ensure timeline and production process adherence; and identify and mitigate any delivery conflicts. About this role: This is a full-time, on-demand role compensated at a fixed hourly rate; however, the duration of employment is not yet defined and will be determined based on business needs. Work Location: This hybrid Troy, Michigan-based role is primarily remote, with occasional in-person collaboration as needed. Candidates must be available to work standard Eastern Time business hours. Job Description Details • Completes projects within timelines and budgets, proactively monitoring scope. Uses financial project knowledge to influence project direction. Uses deliverable knowledge to assist in scope, timeline, and budget preparation • Monitors project budgets and holds delivery areas accountable. Prepares client invoices and monitors payment status • Proactively works to identify and resolve any potential areas of client dissatisfaction • Works closely with the Account and Delivery teams to ensure client satisfaction in all areas • Manages expectations of project delivery with all key stakeholders • Leads all involved functional groups, keeping communication open and making sure all members are working efficiently as a team • Models visible mentorship characteristics • Responsible for accurate, timely communication of all project status, risks and developments to the client • Ensures scope changes and additional work is addressed with the client and team on a timely basis and that change orders are documented and approved • Drives testing of projects before launch, including proofing and Quality Assurance • Ensures versioning and archiving of project elements • Authorizes expenditures within project budgets • May include extensive external client contact Additional Job Description Details • Bachelor’s degree in business or related field or equivalent related experience • 7 years experience in marketing services operations - initiating, planning, controlling, and implementing large and/or complex marketing communication projects and/or programs (automotive industry a plus) • Proven communication skills with the ability to interface with different levels of the organization • Ability to make confident, clear and persuasive decisions • Experience with solutions that are designed to support sales channel development and that include One10’s core deliverables, including Web-based Training, video, email, mobile and social • Knowledge of PC and Mac operating systems • Proficient with Microsoft Project, Word, Excel and PowerPoint • Works well under the pressure of tight deadlines and multiple project deliverables/demands • PMP (Project Management Professional) Certification a plus Maximum Base Pay 35.00 USD

Manage resources, scope, budgets, and stakeholder expectations to ensure timely delivery of project outcomes. | Bachelor's degree and 7+ years of experience in project management with proficiency in Microsoft Project and PMP certification preferred. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The On Demand Senior Project Manager is responsible for ensuring effective and efficient completion of communications, digital and creative deliverables. Working across the organization and at times with clients directly, it is the Senior Project Manager’s role to document and determine resource, scope and budget requirements for assigned clients/projects; ensure timeline and production process adherence; and identify and mitigate any delivery conflicts. About this role: This is a full-time, on-demand role compensated at a fixed hourly rate; however, the duration of employment is not yet defined and will be determined based on business needs. Work Location: This hybrid Troy, Michigan-based role is primarily remote, with occasional in-person collaboration as needed. Candidates must be available to work standard Eastern Time business hours. Job Description Details: Completes projects within timelines and budgets, proactively monitoring scope. Uses financial project knowledge to influence project direction. Uses deliverable knowledge to assist in scope, timeline, and budget preparation Monitors project budgets and holds delivery areas accountable. Prepares client invoices and monitors payment status Proactively works to identify and resolve any potential areas of client dissatisfaction Works closely with the Account and Delivery teams to ensure client satisfaction in all areas Manages expectations of project delivery with all key stakeholders Leads all involved functional groups, keeping communication open and making sure all members are working efficiently as a team Models visible mentorship characteristics Responsible for accurate, timely communication of all project status, risks and developments to the client Ensures scope changes and additional work is addressed with the client and team on a timely basis and that change orders are documented and approved Drives testing of projects before launch, including proofing and Quality Assurance Ensures versioning and archiving of project elements Authorizes expenditures within project budgets May include extensive external client contact Additional Job Description Details Bachelor’s degree in business or related field or equivalent related experience 7 years experience in marketing services operations - initiating, planning, controlling, and implementing large and/or complex marketing communication projects and/or programs (automotive industry a plus) Proven communication skills with the ability to interface with different levels of the organization Ability to make confident, clear and persuasive decisions Experience with solutions that are designed to support sales channel development and that include One10’s core deliverables, including Web-based Training, video, email, mobile and social Knowledge of PC and Mac operating systems Proficient with Microsoft Project, Word, Excel and PowerPoint Works well under the pressure of tight deadlines and multiple project deliverables/demands PMP (Project Management Professional) Certification a plus #LI-Hybrid Maximum Base Pay 35.00 USD We drive the performance of the world’s best brands by unleashing the power of people at work, home, and play. We believe in empowering our employees to make a meaningful impact, fostering a culture of innovation, collaboration, and growth. Join us and unleash your potential today! We are a people-first company and are building a culture where amazing people can do their best work. Service First Be Kind. Be Intentional. Be Awesome. We treat everyone as a customer and always deliver our finest work. We build our best selves by owning our actions. We lift our communities by being involved. Integrity is our superpower. We always deliver on our promises, execute our work with the utmost integrity, and take responsibility for our actions. Creativity & Innovation Be Open. Be Bold. See Differently. We know that great ideas take courage. We are not afraid of challenges, and we are proud of our ability to find effective solutions. We inspire exploration and support each other’s clever ideas. We challenge the status quo and think BIG – without restraint even if the idea seems impossible at first. And we are always, always curious. Be curious. Belonging Be Humble. Be Candid. Assume the Positive. We are incredible because of our people. We embrace uniqueness and love learning from each other’s perspectives. Giving and receiving honest feedback is what makes us better. We embrace different perspectives, backgrounds, and viewpoints, and use feedback to improve. We stay open to innovative ideas and always assume positive intent. Collaboration One Team. One Goal. One10. We celebrate our collective wins, work together from anywhere, and promote teamwork by engaging in honest and open communication. Trust is the foundation of all we do. We communicate openly and honestly, show appreciation for and celebrate each other, and empower each other to do our best work.

Manage and deliver marketing communication projects ensuring scope, budget, timeline adherence, and client satisfaction. | 7+ years marketing services project management experience, strong communication skills, PMP certification preferred, proficiency with Microsoft Office 365, and ability to manage multiple projects under tight deadlines. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The Senior Project Manager (Creative) is responsible for ensuring effective and efficient completion of communications, digital and print deliverables within the Travel & Events and Automotive Marketing Services solution areas. Working across the organization and at times with clients directly, it is the Senior Project Manager’s role to document and determine resource, scope and budget requirements for assigned clients/projects; ensure timeline and production process adherence; and identify and mitigate any delivery conflicts. Note: This role is classified as hybrid. While the position is primarily remote, candidates should be located within proximity to the Troy, MI area, as occasional on-site presence may be required. Job Description Details • Completes projects within timelines and budgets, proactively monitoring scope. Uses financial project knowledge to influence project direction. Uses deliverable knowledge to assist in scope, timeline, and budget preparation • Monitors project budgets and holds delivery areas accountable. Prepares client invoices and monitors payment status • Proactively works to identify and resolve any potential areas of client dissatisfaction • Works closely with the Account and Delivery teams to ensure client satisfaction in all areas • Manages expectations of project delivery with all key stakeholders • Leads all involved functional groups, keeping communication open and making sure all members are working efficiently as a team • Models visible mentorship characteristics • Responsible for accurate, timely communication of all project status, risks and developments to the client • Ensures scope changes and additional work is addressed with the client and team on a timely basis and that change orders are documented and approved • Drives testing of projects before launch, including proofing and Quality Assurance • Ensures versioning and archiving of project elements • Authorizes expenditures within project budgets Additional Job Description Details • Bachelor’s degree in business or related field • 7 years’ experience in marketing services operations - initiating, planning, controlling, and implementing large and/or complex marketing communication projects and/or programs • Proven communication skills with the ability to interface with different levels of the organization • Ability to make confident, clear and persuasive decisions • Experience with solutions that are designed to support sales channel development and that include One10’s core deliverables, including Web-based Training, video, email, mobile and social • Proficient with Microsoft Office 365 with a keen sense for emerging technologies • Works well under the pressure of tight deadlines and multiple project (10+) deliverables/demands • PMP (Project Management Professional) Certification a plus Maximum Base Pay 72,000.00 USD

Oversee digital and print deliverables ensuring budget, timeline, and resource management with high quality and client satisfaction. | Bachelor's degree, 7+ years managing complex projects, proficiency in Microsoft Office 365, and PMP certification preferred. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The Senior Project Manager (Creative) is responsible for ensuring effective and efficient completion of communications, digital and print deliverables within the Travel & Events and Automotive Marketing Services solution areas. Working across the organization and at times with clients directly, it is the Senior Project Manager’s role to document and determine resource, scope and budget requirements for assigned clients/projects; ensure timeline and production process adherence; and identify and mitigate any delivery conflicts Job Description Details: Completes projects within timelines and budgets, proactively monitoring scope. Uses financial project knowledge to influence project direction. Uses deliverable knowledge to assist in scope, timeline, and budget preparation Monitors project budgets and holds delivery areas accountable. Prepares client invoices and monitors payment status Proactively works to identify and resolve any potential areas of client dissatisfaction Works closely with the Account and Delivery teams to ensure client satisfaction in all areas Manages expectations of project delivery with all key stakeholders Leads all involved functional groups, keeping communication open and making sure all members are working efficiently as a team Models visible mentorship characteristics Responsible for accurate, timely communication of all project status, risks and developments to the client Ensures scope changes and additional work is addressed with the client and team on a timely basis and that change orders are documented and approved Drives testing of projects before launch, including proofing and Quality Assurance Ensures versioning and archiving of project elements Authorizes expenditures within project budgets Additional Job Description Details Bachelor’s degree in business or related field 7 years’ experience in marketing services operations - initiating, planning, controlling, and implementing large and/or complex marketing communication projects and/or programs Proven communication skills with the ability to interface with different levels of the organization Ability to make confident, clear and persuasive decisions Experience with solutions that are designed to support sales channel development and that include One10’s core deliverables, including Web-based Training, video, email, mobile and social Proficient with Microsoft Office 365 with a keen sense for emerging technologies Works well under the pressure of tight deadlines and multiple project (10+) deliverables/demands PMP (Project Management Professional) Certification a plus #LI-Remote Maximum Base Pay 72,000.00 USD We drive the performance of the world’s best brands by unleashing the power of people at work, home, and play. We believe in empowering our employees to make a meaningful impact, fostering a culture of innovation, collaboration, and growth. Join us and unleash your potential today! We are a people-first company and are building a culture where amazing people can do their best work. Service First Be Kind. Be Intentional. Be Awesome. We treat everyone as a customer and always deliver our finest work. We build our best selves by owning our actions. We lift our communities by being involved. Integrity is our superpower. We always deliver on our promises, execute our work with the utmost integrity, and take responsibility for our actions. Creativity & Innovation Be Open. Be Bold. See Differently. We know that great ideas take courage. We are not afraid of challenges, and we are proud of our ability to find effective solutions. We inspire exploration and support each other’s clever ideas. We challenge the status quo and think BIG – without restraint even if the idea seems impossible at first. And we are always, always curious. Be curious. Belonging Be Humble. Be Candid. Assume the Positive. We are incredible because of our people. We embrace uniqueness and love learning from each other’s perspectives. Giving and receiving honest feedback is what makes us better. We embrace different perspectives, backgrounds, and viewpoints, and use feedback to improve. We stay open to innovative ideas and always assume positive intent. Collaboration One Team. One Goal. One10. We celebrate our collective wins, work together from anywhere, and promote teamwork by engaging in honest and open communication. Trust is the foundation of all we do. We communicate openly and honestly, show appreciation for and celebrate each other, and empower each other to do our best work.

Manage day-to-day client relationships and oversee project execution to ensure timely, on-budget delivery meeting client objectives. | Requires 6+ years marketing, sales, or business operations experience with strong client interfacing, leadership, and organizational skills. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The Client Services Manager is responsible for ensuring the smooth operation of communications and training programs and maintaining a positive relationship with key client contacts as well as all internal teams. The primary focus of the Client Services Manager is to manage the day-to-day client relationship, acting as the operational account team “point person” to ensure that all projects and services are delivered according to specifications, on time and within budget. The Client Services Manager oversees team project/program execution, acts as a source of information for and provides direction to cross-discipline teams. Scope of Work • Own day-to-day client relationship, manage client feedback and demonstrate stewardship for all client programs/projects • Interface with clients on project requirements, deliverable status and approvals, scope changes and points of dissatisfaction • Fully understand all relevant aspects of our clients’ business, industry, and competitive environment • Anticipate potential problems or issues clients may have and work to prevent and/or correct • Increase overall satisfaction and retention of clients on assigned programs • Work with cross-functional teams to develop tactical implementation strategies for each individual client project and to ensure that deliverables meet client objectives, budget, and project timelines from launch through ongoing maintenance • Review all project deliverables to ensure client satisfaction • Communicate client feedback and direction to internal team members • Seek opportunities to improve operational efficiencies (i.e., suggest new, enhanced, or refined processes) • Develop project-based scope documents and budgets working with cross-functional teams and obtain client approvals/signatures on these documents • Review draft invoices and maintain overall accountability for accurate and timely invoice delivery to the client • Be accountable for making sound decisions surrounding the financial performance of the account • Lead and/or participate actively in presentations, meetings, and status updates (client and internal) • Day-to-day functions include organizing/preparing for client and internal meetings, creating meeting agendas, conference notes and status reports Knowledge, Skills, And Abilities • Bachelor’s Degree in Business/Marketing or related discipline • 6+ years marketing, sales, business operations or related experience • Flexibility to travel and be on site at client location as needed • Experience and success interfacing directly with the client without supervision • Proven ability to lead an internal team • Excellent interpersonal, presentation and communication skills • Strong organizational and time management skills • High attention to detail • Experience in loyalty marketing, direct marketing and interactive solutions preferred • Demonstrated knowledge of a specific client or a specific client’s business/industry preferred • Proven proficiency in MS Word, Excel, PowerPoint, and project management software tools Maximum Base Pay 65,000.00 USD

Manage day-to-day client relationships and oversee project execution to ensure client satisfaction and operational efficiency. | Requires 6+ years marketing, sales, or business operations experience with strong client interfacing and team leadership skills. | About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The Client Services Manager is responsible for ensuring the smooth operation of communications and training programs and maintaining a positive relationship with key client contacts as well as all internal teams. The primary focus of the Client Services Manager is to manage the day-to-day client relationship, acting as the operational account team “point person” to ensure that all projects and services are delivered according to specifications, on time and within budget. The Client Services Manager oversees team project/program execution, acts as a source of information for and provides direction to cross-discipline teams. Scope of Work • Own day-to-day client relationship, manage client feedback and demonstrate stewardship for all client programs/projects • Interface with clients on project requirements, deliverable status and approvals, scope changes and points of dissatisfaction • Fully understand all relevant aspects of our clients’ business, industry, and competitive environment • Anticipate potential problems or issues clients may have and work to prevent and/or correct • Increase overall satisfaction and retention of clients on assigned programs • Work with cross-functional teams to develop tactical implementation strategies for each individual client project and to ensure that deliverables meet client objectives, budget, and project timelines from launch through ongoing maintenance • Review all project deliverables to ensure client satisfaction • Communicate client feedback and direction to internal team members • Seek opportunities to improve operational efficiencies (i.e., suggest new, enhanced, or refined processes) • Develop project-based scope documents and budgets working with cross-functional teams and obtain client approvals/signatures on these documents • Review draft invoices and maintain overall accountability for accurate and timely invoice delivery to the client • Be accountable for making sound decisions surrounding the financial performance of the account • Lead and/or participate actively in presentations, meetings, and status updates (client and internal) • Day-to-day functions include organizing/preparing for client and internal meetings, creating meeting agendas, conference notes and status reports Knowledge, Skills, And Abilities • Bachelor’s Degree in Business/Marketing or related discipline • 6+ years marketing, sales, business operations or related experience • Flexibility to travel and be on site at client location as needed • Experience and success interfacing directly with the client without supervision • Proven ability to lead an internal team • Excellent interpersonal, presentation and communication skills • Strong organizational and time management skills • High attention to detail • Experience in loyalty marketing, direct marketing and interactive solutions preferred • Demonstrated knowledge of a specific client or a specific client’s business/industry preferred • Proven proficiency in MS Word, Excel, PowerPoint, and project management software tools Maximum Base Pay 65,000.00 USD