Omnidian

Lead operational execution, team management, and service delivery optimization for field service operations. | 7-10 years leadership in field service or technical operations managing multi-channel dispatch or fulfillment networks. | The Job Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs. What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing: • Operational Execution: Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability. • Execution Leadership: Own the "Golden Triangle" of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance). Set targets, monitor real-time performance, and implement corrective actions when metrics lag. • Team Leadership & Development: Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner fulfillment support teams. Foster role clarity, operational standards, and performance accountability across the fulfillment and dispatch organization. • Safety & Compliance: Serve as a core champion of field safety, ensuring our work order requirements, dispatch protocols, and partner service standards align with the highest expectations of safety, code adherence, and regulatory compliance. • Omni-Channel Fulfillment: Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between our internal Direct Technician workforce and our partner networks. • Cross-Functional Alignment: Work closely with Sales, Supply Chain, and Customer Success to ensure service delivery is synchronized with client expectations, inventory availability, and broader corporate objectives. • Budgetary Management: Oversee the operational service delivery budget. Identify and execute cost-saving opportunities through route optimization, vehicle fleet efficiency, inventory control, and labor utilization. Who You Are • Culture Champion: A team-first leader who prioritizes the growth, well-being, and morale of the dispatch and operations support staff while maintaining high standards of operational excellence. • Tactical Architect: Able to connect high-level goals to ground-level reality, with the hands-on capability to identify and resolve operational bottlenecks or dispatch constraints. • Accountability Driver: Naturally uses data and KPIs to drive performance, holding teams accountable for results through clear, professional communication and consistent follow-through. • Operational Powerhouse: Comfortable navigating the growth dynamics of a scaling organization and capable of refining and building processes where gaps exist. • Collaborative Integrator: A strong cross-functional partner who can build bridges between technical field teams, external partners, and corporate stakeholders. Experience You'll Need • 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks. • Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models. • Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms. • Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics. • Education: Bachelor's degree in Business, Operations, Engineering, or a related technical field. Experience That's a Plus • Solar O&M Mastery: Specific experience in the residential or commercial solar O&M space, including a functional understanding of inverter technology and energy storage. • Change Management: Experience helping teams transition smoothly through process, tool, or structural changes. • Technical Background: Previous experience as a licensed General Contractor, licensed electrician, or electrical engineer is a major asset in gaining technical respect from our field and partner networks. • Six Sigma / Lean Certification: Practical experience applying continuous improvement methodologies to reduce cycle times and waste in service workflows. Logistics • We are unable to provide sponsorship for this role, now or in the future • Most of our roles offer the opportunity to work remotely • If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year Work-Life & Culture • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more. Grow with Us • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube. • Internal candidates: Check out our advice on Internal Transfer: Job Application Process • We're a fast-growing growth company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. $124,800 - $156,000 a year Our Philosophy on Pay: The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn't stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes. • Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board. • Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents. Performance Bonus: Exceptional work deserves exceptional rewards. You'll be eligible for bonuses that reflect your contributions to our collective success. • Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together. • Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences. #LI-REMOTE

Lead field service operations optimizing dispatch and improving speed, cost, and quality metrics. | 7-10 years leadership in field service or technical operations with a bachelor's degree required. | About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The Job Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs. \n What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Operational Execution: Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability. Execution Leadership: Own the "Golden Triangle" of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance). Set targets, monitor real-time performance, and implement corrective actions when metrics lag. Team Leadership & Development: Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner fulfillment support teams. Foster role clarity, operational standards, and performance accountability across the fulfillment and dispatch organization. Safety & Compliance: Serve as a core champion of field safety, ensuring our work order requirements, dispatch protocols, and partner service standards align with the highest expectations of safety, code adherence, and regulatory compliance. Omni-Channel Fulfillment: Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between our internal Direct Technician workforce and our partner networks. Cross-Functional Alignment: Work closely with Sales, Supply Chain, and Customer Success to ensure service delivery is synchronized with client expectations, inventory availability, and broader corporate objectives. Budgetary Management: Oversee the operational service delivery budget. Identify and execute cost-saving opportunities through route optimization, vehicle fleet efficiency, inventory control, and labor utilization. Who You Are Culture Champion: A team-first leader who prioritizes the growth, well-being, and morale of the dispatch and operations support staff while maintaining high standards of operational excellence. Tactical Architect: Able to connect high-level goals to ground-level reality, with the hands-on capability to identify and resolve operational bottlenecks or dispatch constraints. Accountability Driver: Naturally uses data and KPIs to drive performance, holding teams accountable for results through clear, professional communication and consistent follow-through. Operational Powerhouse: Comfortable navigating the growth dynamics of a scaling organization and capable of refining and building processes where gaps exist. Collaborative Integrator: A strong cross-functional partner who can build bridges between technical field teams, external partners, and corporate stakeholders. Experience You’ll Need 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks. Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models. Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms. Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics. Education: Bachelor's degree in Business, Operations, Engineering, or a related technical field. Experience That’s a Plus Solar O&M Mastery: Specific experience in the residential or commercial solar O&M space, including a functional understanding of inverter technology and energy storage. Change Management: Experience helping teams transition smoothly through process, tool, or structural changes. Technical Background: Previous experience as a licensed General Contractor, licensed electrician, or electrical engineer is a major asset in gaining technical respect from our field and partner networks. Six Sigma / Lean Certification: Practical experience applying continuous improvement methodologies to reduce cycle times and waste in service workflows. Logistics We are unable to provide sponsorship for this role, now or in the future Most of our roles offer the opportunity to work remotely If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year Work-Life & Culture We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more. We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story! Grow with Us We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube. Internal candidates: Check out our advice on Internal Transfer: Job Application Process We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. \n $124,800 - $156,000 a year Our Philosophy on Pay: The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn't stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes. Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board. Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents. Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success. Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together. Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences. \n #LI-REMOTE Privacy California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/ Diversity and Inclusion We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law. We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

Lead deployment and lifecycle management of IT infrastructure and provide escalation support globally. | 4+ years in systems administration or infrastructure engineering with PowerShell, Python, ITIL 4 Foundation, and AI troubleshooting experience. | About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquarted in Seattle. We are looking to fill this particular role with someone who can commit to a hybrid schedule in our Seattle office for more face-to-face interactions with team members. The Job As a Sr. Infrastructure Engineer at Omnidian, you will drive core infrastructure execution and technical automation during a period of rapid global expansion. You will spend 60% of your time leading key IT infrastructure projects from technical setup to operational rollout, 20% partnering with Information Security on vulnerability remediation, and 20% providing Level 2+ technical escalation support for our asynchronous workforce across the US, Australia, and Latin America. You are an experienced, self-directed professional who thrives on optimizing global configurations, minimizing system drift, and leveraging modern AI tools to eliminate manual overhead. \n What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Project Administration & Core Ownership (60%) Project Execution: Lead the technical deployment and lifecycle management of core platforms (such as IDP, MDM, and ITAM tools) from setup to full rollout under general guidance. Technical Escalation: Act as the senior resource for the IT service desk, assisting team members with complex configurations and advanced troubleshooting. Systems Optimization: Manage and optimize SharePoint Online, ensuring site designs and permissions structures adhere strictly to established corporate data-governance baselines. Infrastructure Scaling: Adapt and scale global infrastructure to accommodate rapid international expansion. Build and manage automated, zero-touch deployment frameworks for a mixed-OS fleet (Windows & Mac) using modern, unified endpoint management tools like JumpCloud, NinjaOne, or Kandji/Iru, ensuring seamless hardware delivery and security compliance for offshore staff. Security & Compliance (20%) Vulnerability Remediation: Partner directly with the Information Security Team to swiftly execute technical tasks required to remediate infrastructure vulnerabilities within SOC2 and ISO frameworks. DR & BCP Alignment: Assist in the testing and technical maintenance of corporate Disaster Recovery (DR) and Business Continuity Plans (BCP). Technical Baselines: Establish and enforce configuration baselines for all managed workstations to eliminate configuration drift across the global fleet. Advanced Support & Operations (20%) L2+ Operations: Provide high-level technical support for complex hardware, network, and cloud software issues that exceed standard service desk capabilities. Observability & Monitoring: Deploy and fine-tune infrastructure monitoring tools to proactively track global system health and maintain situational awareness. Vendor & Stack Administration: Coordinate with SaaS and infrastructure vendors to resolve systemic bugs, manage API integrations, and provide deep technical administration for Google Workspace, Azure/GCP, and EDR systems. Universal Methodology (Applied across all responsibilities) ITIL Service Delivery: Follow disciplined ITIL frameworks for incident, request, and rigorous Change Management to ensure minimal business disruption. AI-Augmented Engineering: Proactively leverage generative AI tools to validate administrative scripts, synthesize technical data, and rapidly author Standard Operating Procedures (SOPs). Knowledge Management: Act as a core contributor to the team Knowledge Base, ensuring infrastructure configuration changes and workflows are thoroughly documented. Who You Are Experienced Project Driver: Proven track record of executing mid-to-large scale IT infrastructure projects and delivering them reliably on schedule. Analytical Systems Thinker: Possesses the situational awareness to understand the downstream impacts of configuration choices before execution. Proactive Problem Solver: Independently identifies infrastructure optimization opportunities, writes targeted scripts (PowerShell/Python), and proposes practical technical solutions. Clear Communicator: Comfortable working across international time zones and collaborating effectively with cross-functional team members. Experience You’ll Need Professional Experience: 4+ years in systems administration, infrastructure engineering, or advanced IT support roles within high-growth environments. Advanced Scripting: Robust proficiency in PowerShell and Python is mandatory for automating user lifecycles and bridging data gaps between systems (e.g., Rippling, Intune, Jira). Technical Mastery: Strong experience administering cloud and endpoint management tools (e.g., Google Workspace, Azure, MDM platforms, SharePoint). Certifications & Literacy: ITIL 4 Foundation is required. Demonstrated experience leveraging AI platforms (Gemini, Claude AI) to accelerate troubleshooting and documentation is essential. Success Metrics (KPIs) Project Delivery: Majority of assigned infrastructure and engineering milestones are completed on schedule. Security Compliance: Technical tasks for "Critical" and "High" security findings are executed successfully within defined compliance windows. Automation Efficiency: Successfully reduce manual overhead by building automated onboarding/offboarding workflows within the first 6 months. Logistics We plan to have this role ASAP We are unable to provide sponsorship for this role, now or in the future We will prioritize candidates in Seattle who can support our in-office IT presence If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square Work-Life & Culture We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more. We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story! Grow with Us We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube. Internal candidates: Check out our advice on Internal Transfer: Job Application Process We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. \n $105,000 - $135,000 a year Midpoint: $120,000 Our Philosophy on Pay: The range listed above reflects the starting base salary we expect for a new hire in this role. However, your financial growth doesn't stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes. Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board. Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents. Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success. Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together. Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences. \n Privacy California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/ Diversity and Inclusion We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law. We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.