Oasis Security

Serve as the trusted technical liaison between customers and internal teams to drive product adoption and customer success. | Requires 5+ years in customer-facing technical roles with experience in cybersecurity and identity solutions, strong problem-solving, and excellent communication skills. | About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started. Why Oasis, why now The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team. Summary We're looking for a Senior Technical Account Manager to be the trusted technical voice for our customers. This isn't just about support - it's about partnership. You'll be the bridge between Oasis and our customers' technical teams, helping them implement, adopt, and get long-term value from our platform. You'll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You'll work with some of the world's most forward-thinking security teams - helping them protect their machine identities and scale securely. This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Oasis the go-to platform for NHI security. What You'll Do • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives. What We're Looking For • 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer). • "Ninja mindset" - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. • Extensive experience providing Cyber/Identity solutions to big enterprise customers. • Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams. • Experience with increasing customer satisfaction, adoption rates, and retention. • Experience building and operating in an early stage company – highly preferred. • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details. • Self-motivated, detail-oriented with strong communication and interpersonal skills. • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. • Excellent collaborator, with the ability to engage across multiple teams to drive an outcome. • Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. Why Join Oasis Security: • Opportunity to work for a leading innovator in cybersecurity funded by top tier venture capital firms (Sequoia, Accel, Cyberstarts) • Competitive compensation package and comprehensive benefits. • Dynamic and international work environment with a focus on continuous learning and professional development. • Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation. If you are passionate about cybersecurity and want to make a difference in helping organizations protect their digital assets, we encourage you to apply for the Senior Technical Account Manager position at Oasis Security. Join us in our mission to empower businesses to thrive in a secure digital world. Apply now! Equal opportunity Oasis Security is an equal opportunity employer. We are committed to building a workforce that reflects the world we're securing. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.

Build and scale enablement programs for sales, partners, and customers to improve performance and adoption of tools. | 5+ years in sales, partner, or technical enablement in cybersecurity or SaaS with experience in enablement tools and strong communication skills. | About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started. Why Oasis, why now The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team. About The Position: As the GTM Enablement Manager, you'll build and scale enablement programs that empower Oasis internal GTM teams, as well as our Partners and Customers. This includes building the Sales Enablement: establishing enablement programs and resources to equip Sales, SEs, BDRs and CSMs teams with the skills, tools, and insights needed to improve performance, fostering a culture of continuous learning and development. You'll also manage the rollout and optimization of the LMS/CMS tool. How You'll Make an Impact: • Sales/ Technical Enablement • Design the onboarding paths for AEs, BDRs, SEs, and CSMs and roll out the role based Certification paths. • In partnerships with Product and Product Marketing create and maintain enablement content such as sales playbooks, objection-handling guides, product messaging, and pitch frameworks. • Maintain the ongoing enabling program. • Develop use-case driven workshops, hands-on demos, QBRs and training bootcamps. • Ensuring smooth implementation and high adoption of the existing tech stack. • Drive adoption of enablement tools (Highspot, Seismic) and integrate training content via LMS/CMS platforms. Partner Enablement • Build scalable onboarding and enablement programs for our Channel partners: • Roll out the Partner Academy - a blend of online learning and instructor-led training designed to equip partners with the knowledge and resources to scale effectively.. • Maintain co-selling content, certification tracks, and partner toolkits. Customer Enablement • Collaborate with Product and Customer Success to develop onboarding journeys, training libraries, webinars, and customer certifications. • Roll out the Customer Enablement Portal. Enablement Infrastructure • Manage the setup, governance, and optimization of enablement tools such as Highspot, Seismic, or similar LMS/CMS platforms. • Track enablement KPIs (e.g., time-to-productivity, certification completion, tool usage, training impact) and continuously improve programs based on insights. What makes you a good fit: • 5+ years in a Sales, Partner, or Technical Enablement role within a cybersecurity, SaaS, or high-growth B2B tech company. • Proven experience building enablement programs for both technical (e.g., SEs, solutions engineers, architects) and non-technical audiences. • Experience implementing and administering enablement tools (e.g., Highspot, Seismic, LMS platforms). • Excellent communication and stakeholder management abilities across functions and regions. • Familiarity with cybersecurity frameworks, cloud security, threat detection, or related technologies is strongly preferred. Why Join Oasis Security: • Opportunity to work for a leading innovator in cybersecurity funded by top tier venture capital firms (Sequoia, Accel, Cyberstarts) • Competitive compensation package and comprehensive benefits. • Dynamic and international work environment with a focus on continuous learning and professional development. • Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation. If you are passionate about cybersecurity and want to make a difference in helping organizations protect their digital assets, we encourage you to apply for the Go To Market Enablement Manager position at Oasis Security. Join us in our mission to empower businesses to thrive in a secure digital world. Apply now! Equal opportunity Oasis Security is an equal opportunity employer. We are committed to building a workforce that reflects the world we're securing. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.

Build and scale enablement programs and manage enablement tools to improve GTM team and partner performance. | Requires 5+ years in sales, partner, or technical enablement in cybersecurity or high-growth B2B SaaS with experience administering enablement tools. | About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started. Why Oasis, why now The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team. About The Position: As the GTM Enablement Manager, you’ll build and scale enablement programs that empower Oasis internal GTM teams, as well as our Partners and Customers. This includes building the Sales Enablement: establishing enablement programs and resources to equip Sales, SEs, BDRs and CSMs teams with the skills, tools, and insights needed to improve performance, fostering a culture of continuous learning and development. You’ll also manage the rollout and optimization of the LMS/CMS tool. How You'll Make an Impact: Sales/ Technical Enablement Design the onboarding paths for AEs, BDRs, SEs, and CSMs and roll out the role based Certification paths. In partnerships with Product and Product Marketing create and maintain enablement content such as sales playbooks, objection-handling guides, product messaging, and pitch frameworks. Maintain the ongoing enabling program. Develop use-case driven workshops, hands-on demos, QBRs and training bootcamps. Ensuring smooth implementation and high adoption of the existing tech stack. Drive adoption of enablement tools (Highspot, Seismic) and integrate training content via LMS/CMS platforms. Partner Enablement Build scalable onboarding and enablement programs for our Channel partners: Roll out the Partner Academy - a blend of online learning and instructor-led training designed to equip partners with the knowledge and resources to scale effectively.. Maintain co-selling content, certification tracks, and partner toolkits. Customer Enablement Collaborate with Product and Customer Success to develop onboarding journeys, training libraries, webinars, and customer certifications. Roll out the Customer Enablement Portal. Enablement Infrastructure Manage the setup, governance, and optimization of enablement tools such as Highspot, Seismic, or similar LMS/CMS platforms. Track enablement KPIs (e.g., time-to-productivity, certification completion, tool usage, training impact) and continuously improve programs based on insights. What makes you a good fit: 5+ years in a Sales, Partner, or Technical Enablement role within a cybersecurity, SaaS, or high-growth B2B tech company. Proven experience building enablement programs for both technical (e.g., SEs, solutions engineers, architects) and non-technical audiences. Experience implementing and administering enablement tools (e.g., Highspot, Seismic, LMS platforms). Excellent communication and stakeholder management abilities across functions and regions. Familiarity with cybersecurity frameworks, cloud security, threat detection, or related technologies is strongly preferred. Why Join Oasis Security: Opportunity to work for a leading innovator in cybersecurity funded by top tier venture capital firms (Sequoia, Accel, Cyberstarts) Competitive compensation package and comprehensive benefits. Dynamic and international work environment with a focus on continuous learning and professional development. Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation. If you are passionate about cybersecurity and want to make a difference in helping organizations protect their digital assets, we encourage you to apply for the Go To Market Enablement Manager position at Oasis Security. Join us in our mission to empower businesses to thrive in a secure digital world. Apply now! Equal opportunity Oasis Security is an equal opportunity employer. We are committed to building a workforce that reflects the world we're securing. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.