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Grow services attach and recurring revenue by standardizing service packaging, pricing, and delivery frameworks across cloud and SaaS environments. | Bachelor's degree and 10+ years in IT, business planning, cross-functional leadership with expertise in ITIL, FinOps, and SaaS. | Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai. Responsibilities The Offering’s Director is accountable for sustainably growing services attach, adoption, and recurring revenue across every offering — spanning the full customer lifecycle from advise and design through onboarding, adoption, optimization, renewal, and expansion. The role owns the standardization, documentation, packaging, pricing-inclusion clarity, and attach motion that turn services from a per-offering afterthought into a consistent, scalable, sellable discipline across cloud, SaaS, and traditional environments. It leads with the Service Delivery Framework — people and process first, with EMP and data/analytics as the differentiator layered on top — and serves as the central point of alignment across Offerings, Pre-Sales, Service Delivery, Customer Success, Finance, Sales, and Partners. Understand and articulate the Offerings capabilities, including strategic positioning, road mapping and related tasks. Successfully demonstrate the ability of leading, managing and transforming the Offering to ensure it stays relevant to the market and customers. Presenting of Offering capabilities (including demonstrations where needed) both internally and externally. Accustomed to managing and maintaining a collaborative style (with cross-functional team members) and approach. Promote and develop both positive and professional working relationships with and between all team members. Drive strong corporate culture by demonstrating a clear vision while establishing and articulating a set of standardized and professional individual and corporate values. Strong ability to read financials allowing the ability to make informed decisions. Regular communications to both the executive and overall leadership teams focusing on Offering capabilities and roadmap, including current offering performance. Continued development of overall team members while helping to recruit for the best available talent. Demonstrates strong business acumen, knowledgeable with Offering Financials and the ability to drive, generate, and recognize offering revenue. Establish and deliver a multi-year services strategy to drive sustained growth, market competitiveness, and expansion beyond current business plans. Design and implement a consistent, scalable services catalog, including tiered offerings, SKUs, LOEs, and pricing constructs across all offerings. Develop and maintain standardized service documentation (CSDs, addendums, operations guides), ensuring clarity on SLAs, delivery expectations, and service requirements. Partner with Service Delivery and Sales to develop scalable demo environments, enablement tools, and proof points that support effective selling of service outcomes. Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) or relevant experience. Required 10+ years of experience with IT experience. Required 10+ years of experience developing business plans including project scopes, statements of work, bills of materials, service cost estimates, roadmaps, and other business related documents. Required 10+ years of experience working with cross-functional teams and staff of all levels. Required Exceptional client facing and internal communication and interpersonal skills. Individual must be able to travel nationally to all regions (~25% of the time). Business Analyst type experience candidate with the ability to collect and develop business and technical requirements. PMP Certification or other Technical Certifications Required Strong command of the modern cloud, SaaS, and as-a-service landscape — hybrid and multi-cloud operations, SaaS lifecycle and entitlement management, and migration/modernization Fluency in recurring- and consumption-revenue economics (ARR, net and gross revenue retention) and cloud cost optimization (FinOps). Deep, hands-on ITIL and IT service management (ITSM) expertise — incident, problem, change, configuration, and service-level management — as the backbone of managed-services delivery. Experience with AI-enabled design and delivery, automation, and cross-platform analytics. ITIL (Foundation through Expert), with familiarity across ISO/IEC 20000, COBIT, or SRE/DevOps practices. Cloud (AWS / Azure / Google Cloud) and FinOps certifications. Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies. At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees! All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees. NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Manage and grow existing key accounts by selling NWN's technology solutions and meeting assigned sales quotas. | Requires 4+ years of technical solution sales experience with consistent over-quota performance and proficiency in MEDDICC and Salesforce. | Company Overview: NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai. Responsibilities: The Named Account Executive role is responsible for relationship management and selling NWN's key offerings to a specific set of the company's largest existing accounts. The Named Account Executive is chartered to generate increased footprint and share of account spend through the sale of NWN's key offerings within the assigned account(s). • Focuses on managing a specific set of accounts, selling NWN’s key offerings to existing customers. • Meet or exceed the assigned annual quota (typically $1M+). • Participate in business development/demand generation activities to support customer growth. • Follow NWN’s core selling models and tools, consistently use techniques and processes learned in our Force Management training and follow the MEDDICC methodologies for field sales. • Research accounts to gain an understanding of the business/organization function, their target customers/markets, how they transact business, key decision makers, existing VAR relationships, key financial metrics and the information technology budget. • Represent NWN in a professional and highly ethical manner at all times. • Develop relationships with focus manufacturer representatives covering your specific accounts • Develop relationships with multiple decision makers and departments within accounts. • Gain an understanding of the information technology strategy of assigned accounts, key projects for the current and upcoming years. • Consistently and effectively, communicate NWN’s value proposition to key stakeholders within assigned accounts. • Introduce NWN content experts (Solution Architects, Offering Leaders, Offering Technical Leads and Executives) to key stakeholders within your assigned accounts. Practice the concept of "none of us is as smart as all of us." • Understand and stay current with partner registration programs and incentives. • Utilize the company’s CRM tool and prospecting tools as directed by sales management. • Maintain consistent contact with all assigned accounts. • Work with internal and external resources to develop and sell new our solutions. • Work with pre-sales to develop proposals and statements of work to sell NWN solutions. • Forecast business regularly and accurately and regular using the company CRM tool. • Regular meetings with Offerings teams and assigned customers to promote NWN’s solutions and services. • Attend and facilitate marketing events that are relevant to NWN sales team. • Attend company-facilitated trainings and business meetings. Qualifications: • Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent and relevant work experience Required • 4+ years selling technical solutions Required • Outside sales experience with direct end-user accounts Required • Consistent and documented over-quota performance in a gross margin-driven environment Required • Understanding of key technology solutions. • Working knowledge and/or the ability to quickly assimilate and reliably use NWN’s core selling models and tools, specifically SalesForce platforms, MEDDICC selling methodology and fundamental skills learned in our Force Management sales process training. • Possess and demonstrate a "relationship management" mentality. • Understanding of key technology offerings. • Resilient and positive can do attitude. • Ability to learn and adapt quickly. • Solid communication skills, reasoning ability and people skills. • Superb listening skills. • Excellent oral and written communications skills, ability to present effectively. • Excellent interpersonal and collaboration skills and ability to work in a team environment. • Excellent negotiation and conflict resolution skills. • Understanding and use of solution selling approach. • Must possess a clean driving record and have access to a personal vehicle or reliable transportation. Up to 100% travel to client locations, Sales training, or business meetings At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees! All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees. NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.