Nozomi Networks

Design and optimize digital customer success strategies and manage automated campaigns leveraging AI tools. | 5+ years in Customer Success or Marketing Operations with proficiency in Planhat, HubSpot, or Salesforce, preferably in SaaS or Cybersecurity. | Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. The Digital Program Manager is responsible for designing, executing, and optimizing Nozomi Networks' digital customer success strategy. This role drives scalable customer engagement through AI-powered automation, lifecycle campaigns, digital content, customer education, and cross-functional program management. The individual will leverage Planhat and other platforms to improve adoption, retention, value realization, renewals, advocacy, and expansion opportunities across the customer lifecycle. If this sounds like you, read on. You could be the next “Nozomier”! In this role, you will: Design and manage digital customer journeys across onboarding, adoption, value realization, renewal, loyalty, and advocacy stages. Own the execution and optimization of digital touch programs using Planhat and related platforms. Build automated customer campaigns, success plays, lifecycle communications, and customer engagement workflows. Leverage AI tools to create personalized customer experiences, content, insights, and operational efficiencies. Coordinate webinars, office hours, customer education programs, and digital events. Partner with Marketing and Subject Matter Experts to develop customer-facing content, campaigns, customer stories, and advocacy initiatives. Partner with Product Marketing and Product Management to support feature adoption and product launches. Monitor campaign performance and customer engagement metrics and deliver executive reporting. Identify customer health signals, adoption trends, churn risks, and expansion opportunities through digital programs. Drive continuous improvement of customer engagement through testing, analytics, and optimization To be successful in this opportunity, you will have: 5+ years of experience in Customer Success, Lifecycle Marketing, Digital Programs, Marketing Operations, or related fields. Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms. Strong program and project management skills. Experience building and executing automated customer lifecycle campaigns. Strong analytical and communication skills. Experience in SaaS, Cybersecurity, OT/ICS Security, or B2B technology preferred. Experience leveraging AI tools to improve customer engagement and operational efficiency preferred. Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $98,000.00 - $132,000. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply. Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs. In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave. #LI-AF1 #LI-Remote Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Develop and implement regional go-to-market strategies, manage demand generation campaigns, collaborate with sales and partners, oversee budgets, and track marketing program results. | Proven B2B field or channel marketing experience ideally in security or enterprise software, fluency in French, strong project management, digital marketing knowledge, event organization skills, and ability to travel 30%. | Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. Nozomi Networks seeks a Regional Marketing Manager responsible for developing and implementing the go-to-market (GTM) strategy with an emphasis on field and channel marketing, campaigns orchestration, ABM, digital, and demand generation. In this role, you’ll work closely with the marketing, regional sales and partner teams to build regional marketing plans, promote brand awareness locally, and help execute ABM / demand generation programs to fuel high growth revenue in the region. In this role you will: • Own and build the overall Go-to-Market plan for your assigned territory with input and expertise from key internal stakeholders • Partner with marketing, sales, and partner team to deliver and accelerate pipeline to meet and exceed revenue goal • Implement demand generation campaigns in the region in conjunction with sales and partners to reach buyers and drive demand • Serve as liaison to Sales team, be their advocate and conduit to the larger organization. • Maintain relationships with regional partners, conference organizers, and influential associations • Leverage social media to raise awareness and further promote our presence at various events • Monitor industry trends and competitor activities in the local region • An affinity for measurable outcomes and experience in a highly data-driven marketing organization is a must • Manage regional budget, accurately estimate costs, and manage execution. • Help track & report results and act as an escalation point/consultant for the Business Development Representative (BDR) team. • Work in partnership with the Corporate Communications and Digital Marketing teams to optimize campaign results for field programs. To be successful in this opportunity, you will have: • Proven experience in a B2B Field, Channel Marketing or Campaign role, ideally for security or enterprise software company • Fluency in French • Project management and organizational skills with ability to execute marketing programs from planning, conceptualization, execution, and measurement. • Creation of integrated marketing campaigns based on market segments to gain new customers and build repeat business. • Good knowledge of digital marketing tactics and best practices, including LinkedIn campaigns, TechTarget, SEO/SEM etc. • Experience with organizing local and regional events • Outstanding communicator and creative thinker • Experience with marketing automation and CRM tools • Critical thinker and problem-solving skills • Strong time-management skills • Ability to work with a decentralized, cross-cultural team. • Flexibility and adaptability to rapid growth, change, and problem resolution • Ability to travel 30% of the time Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: • Health & Wellness • Financial • Work-Life Balance • Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.