NOW Hiring Heroes

Analyze operations data to identify improvement opportunities and support decision-making with actionable insights. | Bachelor's degree and experience in analytical or operational roles with comfort working with data and metrics. | Operations Business Analyst Location: Remote / Hybrid Reports to: Operations Excellence / Continuous Improvement Leadership Salary: $95k - $110k Full Benefits, 401k, Major Medical, Dental. Etc. This role may also be eligible for a performance-based incentive tied to cost reduction, quality improvement, and service performance outcomes. Position Summary The Operations Business Analyst plays a key role in helping organizations make better, faster, data-informed decisions. This role focuses on understanding how the business operates, identifying patterns and opportunities within data, and translating insights into clear recommendations and actions. The position serves as a bridge between data, operations, and frontline teams, supporting continuous improvement and laying the foundation for advanced analytics and AI-enabled capabilities. Core Responsibilities Business & Operational Insight Partner with operations, service, quality, and support teams to understand how work gets done. Analyze processes, performance trends, and outcomes to identify opportunities for efficiency, cost control, quality improvement, and enhanced customer experience. Data Analysis & Problem Solving Collect, organize, and analyze data from multiple sources to identify trends, exceptions, and areas of risk or opportunity. Use structured problem-solving approaches to determine root causes and support practical solutions. Decision Support & Recommendations Translate analytical findings into clear, actionable insights that leaders and frontline teams can understand and act upon. Support decision-making with facts, scenarios, and simple visual summaries. Reporting & Visualization Develop intuitive reports and dashboards that clearly show what is happening, why it matters, and what actions may be required. Ensure outputs are easy to interpret by a broad audience and focused on driving action rather than just reporting data. Process Improvement & Enablement Support continuous improvement initiatives by helping define success measures, tracking performance, and documenting best practices. Contribute to playbooks, standard work, or guidelines that help teams respond consistently to common operational situations. Future Analytics & AI Readiness Help establish clean, reliable data structures and consistent metrics that support future automation, advanced analytics, and AI-driven decision support. Stay curious about new tools and approaches that can improve how insights are generated and used. Key Competencies • Analytical thinking and structured problem solving • Ability to simplify complex information • Strong written and verbal communication • Business curiosity and learning mindset • Collaboration across functions and levels • Comfort working with data, ambiguity, and change Qualifications Bachelor’s degree in Business, Analytics, Operations, Supply Chain, Engineering, or a related field. Experience in an analytical, operational, or continuous improvement role preferred. Comfort working with data, reports, and performance metrics. Experience with data visualization or reporting tools is a plus, but not required. Travel Occasional travel may be required based on business needs. #IND33