Neighborly Software

Serve as the first point of contact for client support, manage client system updates, collaborate with Client Success Managers, and support government program management. | Entry-level client service experience with basic HTML skills, customer service mindset, detail orientation, ability to work independently, and being Georgia-based for hybrid work. | 🏢 ABOUT NEIGHBORLY SOFTWARE We're a market leader in Housing, Economic & Community Development program management, delivering cloud-based solutions that help communities make a lasting difference. Our mission: Helping Communities Help People. Ready to start a career that matters? Apply now or DM me to learn more about this opportunity to grow while making a real impact! 🏠 MAKE A DIFFERENCE WHILE BUILDING YOUR CAREER! Are you passionate about helping communities and solving problems for people who need it most? Do you thrive in a collaborative, mission-driven environment where your work directly impacts low-income families and vulnerable populations? We're hiring a Client Success Specialist at Neighborly Software – where technology meets social impact! 🚀 While all qualified candidates are encouraged to apply, those residing in Washington, Oregon, or Colorado will receive preference. 🎯 WHAT YOU'LL DO • Be the first point of contact for clients needing support via phone, video, and email • Manage updates to client systems with precision and care • Partner with Client Success Managers (CSMs) to build and configure new client applications • Review peer configurations to ensure accuracy, impact and consistency • Solve problems creatively with professionalism while following best practices and maintaining SLAs • Collaborate with amazing teammates in our Client Success team • Grow your career – this role can evolve into Client Success opportunities! • Help communities manage key government programs such as HUD, Disaster Recovery, Solar and Treasury programs that change lives 🌟 WHO YOU ARE & WHAT YOU BRING ✅ Tech-savvy, basic HTML with client service experience (SaaS experience a plus!) ✅ Customer Service mindset - provide exceptional customer service ✅ Detail-oriented and can work independently under pressure ✅ Quick learner who thrives in a startup environment ✅ Mission-driven – passionate about helping underserved communities ✅ Startup Mentality – you’re adaptable, proactive and thrive in a fast-paced environment ✅ Team player who loves cross-functional collaboration ✅ Georgia-based (required for this hybrid role) Bonus points for: ZenDesk, Hubspot and government funded housing programs experience! 💰 WHAT WE OFFER • $60K salary + generous performance bonuses • Excellent benefits (health, vision, dental, mental health, parental leave, 401k, loan assistance) • Professional development budget • Hybrid work model – office once/week in Atlanta Tech Village • Amazing perks – free coffee, snacks, ping pong, games, lunch, and beer! 🍺 • Growth opportunities – we love promoting from within! Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.