Nebraska Medicine

Troubleshoot software and hardware issues via phone and email for clinicians and staff, resolving or triaging incidents. | Requires 2 years IT help desk experience, bachelor's degree or equivalent, proficiency in Microsoft OS and Office, and strong communication skills. | Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians, researchers, and staff have the technology they need to deliver exceptional patient care. If you're a customer-focused IT professional who enjoys troubleshooting technical issues, solving problems, and creating a positive experience with every interaction, this is your opportunity to make a meaningful impact. Join a collaborative team where you'll expand your technical expertise, support a diverse technology environment, and help power one of the region's leading academic health systems. Details: Help Desk Analyst Candidate must live in Nebraska or Iowa This is a hybrid position, must be able to work on campus Preferred consideration will be given to applicants with helpdesk applicable support, ServiceNow, Windows or CompTIA certifications Resume REQUIRED for consideration Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine! The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization. Required Qualifications: Help Desk Analyst • Two years IT Help Desk or other related IT experience required. • Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required. • Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required. • Interpersonal skills and ability to work well with others required. • Phone skills and professional demeanor required. • Strong verbal and written communication skills required. • Ability to handle multiple tasks simultaneously required. • Strong problem solving skills required. Preferred Qualifications: Help Desk Analyst • Experience in an academic or healthcare environment preferred. • Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred. • Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred. • Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Provide Tier 2 technical support for endpoints and end-user devices in a complex healthcare environment, maintaining software, hardware, and security standards. | Requires 2+ years IT experience, high school diploma minimum, bachelor's degree preferred, strong troubleshooting and communication skills. | Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Technical Support Analyst Step into a role where your technical expertise directly supports life-saving care. As a Technical Support Analyst at Nebraska Medicine, you won’t just fix devices—you’ll power the systems that clinicians depend on every day. In this fast-paced, highly integrated healthcare environment, you’ll tackle complex endpoint challenges, support enterprise technologies, and ensure seamless user experiences across critical operations. If you’re someone who thrives under pressure, takes ownership of solving problems, and enjoys being the trusted expert others rely on, this is your chance to grow your IT career while making a meaningful impact on patients and teams across our organization. Details: Technical Support Analyst Candidate must live in Nebraska or Iowa This is a hybrid position, must be able to work on campus Preferred consideration will be given to applicants with experience in IT support in a healthcare environment and experience with Active Directory and network communication structures Resume REQUIRED for consideration Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine! Thie Technical Support Analyst will provide technical expertise for the day-to-day endpoint and end user support of a highly complex healthcare organization. In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and devices, including (but not limited to) workstations, printers, clinical laptops, software, applications, mobile devices, and other enterprise-level devices and platforms. You will enforce and maintain standard software, hardware, imaging, and deployment processes including post configurations, and enterprise asset management. You will be accountable for ensuring that policies, standards, documentation is followed and maintained, and you will ensure endpoints follow standard security guidelines and safeguards. In communicating effectively both verbally and in writing to clients and peers, you will effectively apply escalation processes to other application owners or areas within the enterprise to ensure the timely flow of reported issues. Required Qualifications: Technical Support Analyst • Minimum two years of Information Technology experience required. • High school education or equivalent required. • Bachelor's degree in computer science, Management of Information Systems, or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience) required. • Ability to prioritize, analyze, troubleshoot, and resolve Tier 2 (or higher) enterprise endpoint device and applications across end user devices and technologies required. • Ability to troubleshoot a complex environment utilizing multiple enterprise-grade systems and platforms that all interact together for the desired end goal required. • Ability to work proactively with a high degree of accountability to drive assigned tasks and projects towards completion required. • ​ Advanced demonstration of strong interpersonal and communication skills, both oral and written, required. Preferred Qualifications: Technical Support Analyst • Experience in IT support in a healthcare environment preferred. • Experience with Active Directory and network communication structures preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.