Natsoft

Lead and manage enterprise-scale digital transformation projects involving cloud platforms and multi-team coordination. | Extensive experience in Dynamics 365 CRM architecture or functional consulting with 9-14 years in D365 CE and Power Platform, including technical or functional expertise. | 2 Roles are there Role 1 Dynamics 365 CRM Technical Architect – Job Description. Location: Troy, MI - 3 days onsite Role Summary • The Dynamics 365 CRM Technical Architect is responsible for end-to-end solution architecture, technical governance, and delivery assurance of large-scale D365 CE and Power Platform implementations. This role ensures scalability, security, performance, and compliance of the CRM solution landscape. Key Responsibilities • Define overall D365 CE solution architecture including Dataverse, Power Platform, integrations, and security model • Design complex integrations with core systems (Payments, Banking, ERP, Azure services) • Establish technical standards and best practices (plugins, workflows, Power Automate, JS, CI/CD) • Own non-functional requirements: performance, scalability, audit, security, compliance • Review and approve detailed designs, integrations, customizations, and extensions • Guide teams on OOTB vs custom design decisions • Support presales, solution estimation, and technical governance during delivery • Own solution design documents (HLD/LLD) and architecture blueprints Skills & Experience • 10–14 years of CRM experience with 5+ years on D365 CE architecture • Strong experience with Dataverse, Plugins (C#), Web APIs, Azure Integration Services • Hands-on knowledge of Power Apps, Power Automate, Azure Functions, Logic Apps • Experience in regulated industries (banking, financial services) • Hands-on experience with DevOps tools: Azure DevOps / GitHub & CI/CD pipelines • Strong knowledge of performance tuning, scalability, and system design • Strong stakeholder and technical leadership skills • Good to Have : Microsoft certifications Role 2 Dynamics 365 CRM Functional Consultant – Job Description Location: Troy, MI - 3 days onsite Role Summary • The Functional Consultant translates business processes into D365 CE configurations, focusing on case management, workflows, SLAs, queues, and business rules. Key Responsibilities • Lead end-to-end implementation of D365 CE (CRM) projects • Engage with business stakeholders to gather, analyze, and document requirements • Conduct workshops, gap analysis, and fitment sessions • Translate business requirements into functional specifications and solution designs • Configure OOTB D365 modules (Customer Service, Case Management, Sales) • Collaborate with technical teams for customizations, integrations, and data migration • Support UAT, training, go-live and change management activities • Ensure best practices and adherence to Microsoft standards Skills & Experience • 9–12 years of D365 CE Functional experience • Strong domain knowledge in Customer Service / Case Management • Hands-on experience in D365 CE and Power Platform configuration • Ability to map SOP-driven processes into CRM flows • Strong documentation and stakeholder communication skills • Good to Have : Microsoft certifications