Nationwide Mutual Insurance Company

Lead workforce transformation and AI-enabled operational modernization for Personal Lines Operations, driving digital adoption and global delivery strategy. | 10+ years in enterprise automation and AI initiatives with 5+ years executive leadership, strong AI/automation knowledge, and ability to lead cross-functional global teams. | Please Note: This position is open to working remotely in the United States. #LI-MM1 Job Description Summary The Associate Vice President, Operations Modernization & Workforce Transformation plays a critical role in advancing Personal Lines Operations by leading workforce transformation, global sourcing strategy, and AI enabled workflow automation. This leader shapes how work is delivered across PL Operations-balancing onshore, near shore, offshore and digital execution -while partnering with enterprise teams and operational leaders to accelerate digital adoption, enhance efficiency, and strengthen customer and associate experiences. Through evaluation of modernization opportunities including AI and automation, serving as the voice of PL Operations, and aligning with global delivery partners, the AVP contributes to building future forward future ready capabilities for PL Operations. This leader drives operational readiness, reinforces digitally enabled and globally integrated ways of working, and ensures that transformation efforts are executed with consistency, transparency, strong vendor governance, and measurable business impact. Job Description Key Responsibilities: • Support strategic and forward-facing work by development and refinement of the AI, automation, and digital transformation roadmap for Personal Lines Operations by translating strategy into actionable plans and operational practices. • Drive workflow innovation by integrating AI tools and intelligent automation into operational practices. • Partners with business and enterprise teams to evaluate and prioritize AI and automation use cases, conducting feasibility assessments and prioritization, and supporting resource alignment. • Lead change management, adoption, and performance of digital workflows and AI solutions, monitoring rollout progress, value realization, and user experience. • Support workforce transformation, helping strengthen digital capabilities, AI literacy, and new ways of working across PL Operations. • Assist in change leadership activities, including communications, training coordination, stakeholder engagement, and reinforcing adoption of new tools. • Support day-to-day execution and optimization of the global delivery strategy, aligning with partners to ensure performance, service quality, and operational readiness. • Monitor global delivery partner performance and identify future forward opportunities for improvement, escalating issues and supporting remediation efforts as needed. • Collaborate with enterprise risk, data, and analytics teams to strengthen AI governance, standards, and model monitoring, while leveraging predictive analytics to enhance forecasting, decision making, and operational efficiency. • Promote continuous improvement and innovation, identifying opportunities to simplify workflows, enhance productivity, and scale emerging digital capabilities. • Serve as the Voice of the Business for PL Operations to inform AI and automation prioritization and strategic decision-making • Build and strengthen strategic vendor and partner relationships to advance modernization initiatives and leverage vendor innovation to enhance delivery quality and operational performance. May perform other responsibilities as assigned. Reporting Relationships: Reports to VP. Leads 3+ direct reports with indirect reports Typical Skills and Experiences: Education: Bachelor's degree or post-secondary studies degree strongly preferred. Relevant professional designations or claims-specific certifications are highly desirable. Experience: 10 or more years of experience delivering enterprise automation and AI initiatives, leading cross-functional digital transformation, collaborating with global partners, and supporting talent and operating model evolution. 5+ years in leadership capacity at an executive level. Knowledge, Abilities and Skills: Technical & Functional Knowledge • Understanding of AI/ML concepts, automation technologies, and agentic AI systems. • Familiarity with workflow tools, process automation platforms, and digital operations suites. • Strong grasp of process redesign methodologies (e.g., Lean, Six Sigma, process mining). • Knowledge of data management, model lifecycle practices, quality controls, and monitoring frameworks. Leadership & Collaboration Skills • Ability to lead through influence across a global, matrixed organization. • Strong executive communication and stakeholder management skills. • Ability to create clarity from ambiguity and drive adoption of new capabilities. • Skilled at coaching teams to experiment, prototype, and adopt new technologies. Strategic & Analytical Skills • Strong problem solving, analytical thinking, and prioritization capabilities. • Ability to evaluate automation value, cost to serve impacts, productivity gains, and vendor performance. • Skilled at designing scalable operating models and future state workflows. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resource Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment; may require limited travel or extended hours during major reviews, regulatory events, or enterprise rollouts. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 05/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. This position could be filled within any of the lower 48 U.S. states. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for AVP, Operations Modernization & Workforce Transformation : $154,000.00-$290,000.00 The expected starting salary range for AVP, Operations Modernization & Workforce Transformation : $154,000.00 - $258,000.00

Develop and implement product strategies, lead cross-regional initiatives, analyze product performance, and communicate with stakeholders to drive profitable growth. | 10+ years experience in underwriting/product management preferred, Bachelor's degree required, strong analytical skills, insurance knowledge, leadership experience, and proficiency with data tools. | If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. #LI-JS2 Job Description Summary Our work is essential to helping Nationwide build future capability to serve customer needs. Keeping existing products relevant and marketable and building new products takes research, critical thinking, practicality and collaboration. If you enjoy gathering input and information, working independently and on a team and creating innovative solutions for customers, we want to know more about you! As a Senior Product Manager, you'll develop, apply and implement product strategy in alignment with market strategies and lead and collaborate on critical initiatives across regions and other functional departments. You'll also influence decisions with internal and external partners at all levels and you'll be responsible for positioning products for profitable growth within the largest or most complex region with the most financial impact and complexity. In addition, you'll implement processes related to financial planning, rate reviews, market development and communication of product management and you'll support regional and corporate objectives through ongoing analysis and monitoring of results to ensure alignment, communication of results and sharing product performance and perspective. Job Description Key Responsibilities: • Gathers information from multiple internal and external sources according to company guidelines, including competitor filings to perform analysis. May require gathering information from internal subject matter specialists or partners and data through reports or other external published or non-published electronic means. Provides and applies context and understanding of information to anticipate the multiple variables and complexities needed to research. May coordinate project/product research through others. • Analyzes product performance and proactively finds opportunities at state, line of business and agency level. Identifies and analyzes key product, performance and profitability drivers such as distribution, rate structure and rules performance to validate assumptions, identify adverse impacts, trends and solutions. Applies judgment, understanding and curiosity to data and provides high level analysis considering multiple complexities to build fully developed solutions. Analyzes and reviews financial results, product profitability, business mix and competitive information and forecasts performance. May coordinate the analysis of others to include larger reviews. • Manages own schedule to complete work within established time and service standards. Plans work to ensure rate review and other key processes are completed to ensure speed to market. • Develops comprehensive product strategy for the state(s) for overall profitability using rate reviews, pricing, risk appetite, placement, timing, etc. Determines how to apply and implement strategic decisions in alignment with market strategies (agents, tools, sales, etc.). Influences decisions with internal and external partners at all levels that impact national plan and geographic responsibility. • Leads departmental projects across regions. Recommends strategic direction to leadership and responsible for implementation and ongoing ownership of the initiative including the tactical decisions to ensure success across departments, regions and business units. • Develops and implements a coordinated product strategy (including pricing and design features) across all product lines. Directs the implementation and maintenance of features/capabilities of products with accountability for product growth and profitability in the assigned region in support of national strategies. Plans and develops strategies to take advantage of opportunities within the market to achieve corporate objectives. • Consults with leadership and internal partners regarding analysis, ideas and business performance providing recommendations based on in-depth functional and regional knowledge. • Leads ongoing review and consultation on distribution and underwriting performance initiatives. Provides data and analysis to establish understanding of complex issues and focus attention on meaningful concepts at the regional leadership level. Consults with line of business and verticals to share regional implications of national strategies. Promotes teamwork among regional and staff partners to ensure alignment with initiatives. • Provides regional perspective and expertise to research and development, pricing and training. May be involved on industry boards or lead cross functional teams. • Communicates and presents critical initiatives across the department and directs implementation throughout the organization to achieve profit and growth objectives. Communicates information regarding new product improvements, pricing, organizational decisions, expected results, opportunities and focus areas to internal and external partners at all levels. Translates sophisticated data and strategic concepts into understandable communications to be shared with multiple audiences. Discerns the most relevant information and flexes style and message appropriate for the audience that instills confidence, conveys the strategic vision, and influences actions. • Proactively builds and strengthens relationships with peers, internal and external partners to support completion of ongoing assignments. May participate in cross-functional teams to complete projects or support the business. Provides strong leadership, is approachable, and instills trust at all levels. • Participates in training classes, department and company meetings. Pursues additional education to increase personal, professional and technical knowledge and skills. May assist trainers as a subject matter authority by providing content or delivering information to help educate regional underwriting and product partners. Mentors associates and provide education to others at all levels. • Supervises associate management, including performance, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement and disciplinary actions. May perform other responsibilities as assigned. Reporting Relationships: Reports to AVP. Direct reports may include roles at the manager and below levels. Typical Skills and Experiences: Education: Bachelor's degree in insurance, actuarial science, mathematics, risk management, economics, finance, accounting, business administration or equivalent or Masters' of Business Administration degree preferred. License/Certification/Designation: Progress toward or completion of CPCU, AU CIC, INS ARM, Actuarial exams or similar designations preferred. Experience: Ten years of experience in underwriting and product preferred. Cross-functional experience from other areas and experience with data analysis preferred. Knowledge, Abilities and Skills: Detailed knowledge of core business functions, and insurance products and pricing architecture, state regulations, underwriting procedures and standard methodologies. Solid understanding of financials, trend analysis and competitor data. Proficiency in analytical tools, relational databases, data visualization techniques, query-based language and/or statistical software experience preferred. Excellent verbal and written communication skills necessary to present information, communicate and influence internal and external partners at all levels. Skilled in the use of related systems and analytical tools. Ability to drive for results, deal with ambiguity, solve problems, learn on the fly, make quality decisions, see trends and patterns within data. Ability to manage projects, opposing priorities, timelines and resources to complete work. Strong organizational agility and political savvy preferred. Other criteria, including leadership skills, proficiencies and experiences may take precedence. Staffing exceptions to the above require approval by the hiring manager's leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment. Additional hours as required. Some overnight travel required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people to perform a somewhat different combination of duties. We currently anticipate accepting applications until 10/10/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Sr Product Manager - Personal Lines : $110,000.00-$212,000.00 The expected starting salary range for Sr Product Manager - Personal Lines : $119,000.00 - $179,000.00