n8n

Lead strategy and execution of enterprise conferences and field events to drive brand presence and pipeline. | Extensive B2B tech or SaaS event marketing experience with budget management and willingness to travel. | The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. Missions We’re hiring a Lead Field Marketing Manager to own how n8n shows up at enterprise conferences and field events. You’ll define the strategy, manage the budget, and ensure every event we host or attend translates into real brand presence and pipeline. You’ll lead relationships with Sales, Partner, and Community teams to ensure we show up at the right events, with the right message, and follow through in a way that moves deals forward. This role reports into Demand Generation and is focused on growing our qualified pipeline for the Sales team. In this role you will: Own the enterprise events calendar end to end, from selection and logistics to on-site execution and post-event follow-up Manage the events budget directly, making smart tradeoffs across owned activations, sponsorships, and field presence Partner with Sales, Partner and SDRs to align event strategy with pipeline priorities and target accounts Work with Demand Gen to build pre- and post-event programs that turn attendance into qualified pipeline Track and report on event performance, including brand impact, leads generated, and pipeline attribution Represent n8n at key industry conferences and build relationships with event organizers and partners Requirements Extensive event marketing experience in B2B tech or SaaS You've owned events end to end before - not just supported them Comfortable managing a budget and making calls on where to invest Strong collaborator who knows how to work alongside Sales without losing sight of the marketing objective Detail-oriented and very well organised to keep logistics tight and deadlines met Willing to travel to key events throughout the year (Primarily US, some EMEA) n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match. Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. * Country-specific details are provided in your contract.

Manage a portfolio of enterprise accounts through onboarding, adoption, renewal, and expansion to drive ROI and net revenue retention. | Extensive enterprise SaaS customer success experience with technical fluency in APIs and automation, strong commercial acumen, and effective communication with technical and executive stakeholders. | The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion. You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI. You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base. Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention. What You’ll Be Doing Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities Requirements 🤝 Enterprise Customer Success experience You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end. 📊 Value & outcomes mindset You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives. 💻 Technical fluency You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate. 💼 Commercial acumen You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes. 🧭 Operational rigor You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through. 🗣 Clear, high-trust communication You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships. 🤝 Cross-functional leadership You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey. 🌱 Builder mindset in ambiguity You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales. Nice-to-haves 🤖 Automation + AI curiosity You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization. 🚀 Startup/scale-up experience You’ve operated in high-growth environments and enjoy “building the plane while flying it.” 🌎 Multi-region collaboration experience You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally. 🎓 Technical or STEM education Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar. 🧩 Familiarity with n8n or similar platforms Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match. Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. * Country-specific details are provided in your contract.

Serve as the primary post-sales partner for strategic enterprise accounts, guiding them from onboarding to scaled adoption and driving revenue through renewals and expansion. | Extensive experience in Enterprise SaaS Customer Success with technical fluency in APIs and integrations, plus a bachelor's degree required. | The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Senior Customer Success Manager, you will serve as the primary post-sales partner for our most strategic enterprise accounts, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of; kickoffs, success plans, QBRs, and renewals you will translate product usage into measurable business value and clearly surfacing ROI. In addition, you will proactively manage risk and escalations, analyze health and adoption signals to unblock progress, and design scalable playbooks and programs that uplift customer outcomes. In close partnership with Support, Solutions Engineering, Product, and Sales, you turn technical success into durable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to ~120% enterprise NRR. What You’ll Be Doing Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities REQUIREMENTS 🤝 Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end. 📊 Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives 💻 Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate 💼 Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact 🧭 Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through 🗣 Clear, high-trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships 🤝 Cross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey 🌱 Builder mindset in ambiguity: You thrive in fast-changing environments and take ownership Nice-to-haves 🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization 🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work 🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups 🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.) 🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match. Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. * Country-specific details are provided in your contract.

Lead and mentor a support engineering team to ensure scalable, high-quality operations and manage KPIs while coordinating with product and engineering teams. | Requires hands-on SaaS support engineering experience with technical depth in APIs, team leadership, operational ownership of metrics, and proactive communication. | The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. Your main goal will be to ensure a predictable, high-quality, and scalable support engineering operation while empowering your team to perform at their best. To achieve this, you’ll act as the operational backbone of your domain—owning execution, driving consistency, and continuously improving how we support our users. Location: Remote, United States. Candidates must be based in one of the following states: California, Massachusetts, Virginia, New York, New Jersey, Florida, or Texas. What you’ll do Day-to-day leadership & team enablement Run weekly team meetings, share key metrics, and track OKR progress Manage and mentor part of the team through 1:1s, feedback, and growth support Escalation point to the team Take part on the hiring process Cross functional work with other team leads Onboard new members to the team by ensuring tools, processes and enablement needs are covered Queue ownership & operational excellence Monitor queue health (backlog, aging, spikes) and ensure tickets flow smoothly Investigate stuck tickets and drive them to resolution Remove blockers by coordinating with Tier2, Engineering, Product, or Support stakeholders Track key KPIs (e.g. average first response, resolution, number of replies) and ensure fast feedback loops Scheduling & coverage management Design and maintain schedules to ensure consistent team coverage Adapt staffing based on volume, PTO, and ongoing projects/events Balance workload across the team to avoid burnout and inefficiencies Quality, CSAT & continuous improvement Run QA checks on tickets to maintain high support standards Review CSAT feedback and turn insights into concrete improvements Identify recurring issues and build playbooks or automations to solve them Project & domain health Track project and cycle health, ensuring steady delivery and follow-ups Maintain clean and up-to-date Linear cycles and weekly project updates Keep visibility on risks, blockers, and progress across initiatives Maintain a list of top customer pain points and share insights across teams Core Requirements Must-have Support Engineering experience: You have hands-on experience in a technical support or support engineering role in a SaaS environment Technical depth (APIs / workflows): You are comfortable debugging integrations, APIs, or workflow-based systems Operational ownership: You are used to owning queues, metrics, and day-to-day operations with a strong sense of accountability Escalation ownership: You know when and how to escalate. You write escalations that lead with customer name, ARR, business impact, and data — not vague summaries. When a bug is confirmed, you open the ticket immediately and communicate that to the customer. You do not sit on it. Problem-solving mindset: You are known for quickly identifying root causes and unblocking complex situations Team leadership: You have experience managing or mentoring engineers and running effective team rituals Execution & organization: You thrive in fast-paced environments and bring structure, clarity, and follow-through Tone & communication intelligence: You understand the difference between collaborative investigation and adversarial questioning. You know how to ask for evidence in a way that signals partnership, not skepticism, and you coach your team to do the same. Proactive communication discipline: You follow up before customers ask. You send updates even when there's nothing new to report. You treat a customer having to chase you as a failure, and you hold your team to the same standard. Empathetic leadership: You are used to working with low ego, pushing the team forward with your strategic knowledge and are an avid listener to their needs in order to empower them Nice-to-have Automation & AI mindset: You have experience building automations or using AI to scale support operations Documentation & knowledge sharing: You enjoy creating playbooks, improving KBs, and scaling knowledge across teams Data-driven approach: You are comfortable using metrics like CSAT, SLA, and backlog trends to drive decisions Remote-first experience: You have worked in distributed teams and know how to maintain alignment and communication Enterprise account experience: You have worked with high-ARR, enterprise-tier customers where the stakes of every interaction extend beyond the ticket itself to renewal, expansion, and trust. Emotional intelligence in customer threads: You can read the temperature of a conversation and recognize when frustration is building before it becomes explicit. You adjust approach accordingly and help your team develop the same awareness. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match. Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. * Country-specific details are provided in your contract.

Provide technical support and troubleshoot complex issues related to workflows and integrations while collaborating with engineering teams and improving documentation. | Requires 3-5+ years in technical support or customer-facing engineering with strong troubleshooting, API, Node.js, and containerization experience. | The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance. As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You’ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing. You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support. What you’ll do To support our global customer base, this role requires availability for one of the following schedules: a weekend shift (Wednesday to Sunday, 9:00 AM – 6:00 PM EST/PST) or night shift (Monday to Friday/Wednesday to Sunday 3:00 PM – 12:00 AM PST). Provide technical support to users via tickets, chat, and community forums Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance Investigate and reproduce complex technical issues across the n8n ecosystem Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues Create and maintain documentation, FAQs, and knowledge base articles Identify recurring issues and propose improvements to product reliability and user experience Contribute to the community by answering questions and sharing best practices Document troubleshooting workflows and build internal playbooks Help improve support tooling and resolution efficiency Core requirements (IC2 & IC3) Strong troubleshooting and problem-solving skills Experience debugging APIs, integrations, webhooks, and authentication flows Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) Experience working with JavaScript, Node.js, or similar technologies Experience with Docker or containerized environments Strong written and verbal communication skills Passion for helping users and improving product usability Senior Support Engineer You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems. Typical profile: 5+ years in technical support, customer-facing engineering, or similar roles Strong experience troubleshooting complex production environments Deep understanding of workflow automation, APIs, and integrations Strong knowledge of Node.js environments and containerized deployments Experience collaborating closely with engineering on complex technical issues Ability to identify systemic issues and drive improvements in product reliability and support processes Support Engineer You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership. Typical profile: 3+ years in technical support, solutions engineering, or similar roles Experience debugging workflow automation systems and integrations Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals Ability to investigate complex issues and collaborate with engineering for resolution Experience documenting troubleshooting steps and improving support knowledge bases Nice to have: Experience with workflow automation tools (Zapier, Make, Airflow) Observability tools such as Grafana, Datadog, or Prometheus Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT) n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match. Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! * Country-specific details are provided in your contract.

Provide technical support and troubleshoot complex issues related to workflow automation and integrations for a global user base. | 3-5+ years technical support experience with strong troubleshooting skills, knowledge of workflow automation, APIs, Node.js, containerized environments, and excellent communication. | The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: • Cultivated a community of more than 650,000 active developers and builders • Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects • Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) • Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance. As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You’ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing. You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support. What you’ll do To support our global customer base, this role requires availability for one of the following schedules: a weekend shift (Wednesday to Sunday, 9:00 AM – 6:00 PM EST/PST) or night shift (Monday to Friday/Wednesday to Sunday 3:00 PM – 12:00 AM PST). • Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency Core requirements (IC2 & IC3) • Strong troubleshooting and problem-solving skills • Experience debugging APIs, integrations, webhooks, and authentication flows • Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) Experience working with JavaScript, Node.js, or similar technologies • Experience with Docker or containerized environments • Strong written and verbal communication skills • Passion for helping users and improving product usability Senior Support Engineer You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems. Typical profile: • 5+ years in technical support, customer-facing engineering, or similar roles • Strong experience troubleshooting complex production environments • Deep understanding of workflow automation, APIs, and integrations • Strong knowledge of Node.js environments and containerized deployments • Experience collaborating closely with engineering on complex technical issues • Ability to identify systemic issues and drive improvements in product reliability and support processes Support Engineer You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership. Typical profile: • 3+ years in technical support, solutions engineering, or similar roles • Experience debugging workflow automation systems and integrations • Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals • Ability to investigate complex issues and collaborate with engineering for resolution • Experience documenting troubleshooting steps and improving support knowledge bases Nice to have: • Experience with workflow automation tools (Zapier, Make, Airflow) • Observability tools such as Grafana, Datadog, or Prometheus Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT) n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits • Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms.* • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! * Country-specific details are provided in your contract.