My IT Crew

Provide high-level technical excellence for systems, software, and hardware while advocating for customer satisfaction. | At least 5 years experience in Windows on-premise and cloud environments, MSP experience preferred, certifications in Microsoft, Azure, or CCNA, and advanced Active Directory management skills. | This position is fully remote anywhere in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. Our clients love us and our satisfaction surveys show it at a consistent 97% We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team. Senior Systems Engineer Duties and Responsibilities Be Fanatically awesome all the time! Be an active advocate for customer satisfaction Provide technical excellence t for systems, software, and hardware Document/Update internal Kb’s, SOP’s, Wiki’s Ask educated questions and listen to customers to determine the root cause of issues Work through the problem-solving process with customers, empowering them to do the same in the future Participate in training incoming staff Report significant and recurring issues Participate in the After Hours Escalation on-call rotation Senior Systems Engineer Requirements and Qualifications Proven experience as a senior technical engineer, preferably in an MSP Environment Ability to diagnose and resolve advanced issues Excellent communication skills Keen attention to detail, the memory of patterns, and interest in problem-solving Consistently demonstrate the MyITcrew Core Values and meet standard metrics Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent Advanced skills in the management of Active Directory Domain environments Proficient in networking, for both on-premise and cloud-based networks. A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Design and deliver complex IT infrastructure projects and lead technical onboarding for new clients. | Experienced engineer managing full project lifecycle with expertise in networking, cloud, and MSP best practices. | Location: Brooklyn, NY/Remote Department: Project Team Reports to: Project Manager Job Summary: The Senior Infrastructure Project Engineer is responsible for designing, planning, and delivering complex IT projects that fall outside standard managed services agreements. This role combines strong technical execution with ownership of project design, documentation, timelines, and budgets. The Senior Infrastructure Project Engineer ensures projects are delivered according to best practices, aligned with client requirements, and ready for seamless handoff to the service team. Key Responsibilities: Client Onboarding & Discovery Lead technical onboarding, discovery, and environment assessments for new clients Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups, monitoring) Ensure environments are fully documented and integrated into internal systems Act as the technical lead through onboarding until transition to steady-state support Project Design & Planning Design technical solutions that meet client business needs Create clear scopes of work, estimates, and project work plans Define project phases, tasks, dependencies, resources, and checklists Identify risks, dependencies, and out-of-scope work early Project Implementation Execute projects according to approved plans and standards Track project progress, hours, and scope alignment Identify and escalate change order needs when scope changes Deliver secure, scalable, and supportable solutions Network & Infrastructure Engineering Design and implement network, server, cloud, and migration projects Work across routing, switching, firewalls, VPNs, wireless, and hybrid environments Assess existing environments and recommend improvements Documentation & Standards Maintain accurate project documentation, diagrams, and ticket notes Ensure documentation is complete and usable for service and support teams Contribute to standardized templates, checklists, and project processes Leadership & Collaboration Mentor junior engineers during project work Coordinate with Project Managers, Account Managers, and Client Success teams Provide feedback on recurring issues and process improvements What Success Looks Like Projects are delivered on time, within scope, and aligned with best practices. Clients receive clean, well-documented, and support-ready environments. Work plans are clear, repeatable, and easy to execute. Strong collaboration exists across project, service, and account teams.

Provide high-level technical support, update documentation, train staff, and participate in escalation rotation. | At least 5 years experience in Windows on-premise and cloud environments, MSP experience preferred, certifications in Microsoft, Azure, or CCNA, and advanced Active Directory and networking skills. | This position is fully remote anywhere in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. Our clients love us and our satisfaction surveys show it at a consistent 97% We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior Support Engineer to join our Service Delivery Team. Senior Support Engineer Duties and Responsibilities Be Fanatically awesome all the time! Be an active advocate for customer satisfaction Provide technical excellence t for systems, software, and hardware Document/Update internal Kb’s, SOP’s, Wiki’s Ask educated questions and listen to customers to determine the root cause of issues Work through the problem-solving process with customers, empowering them to do the same in the future Participate in training incoming staff Report significant and recurring issues Participate in the After Hours Escalation on-call rotation Senior Support Engineer Requirements and Qualifications Proven experience as a senior technical engineer, preferably in an MSP Environment Ability to diagnose and resolve advanced issues Excellent communication skills Keen attention to detail, the memory of patterns, and interest in problem-solving Consistently demonstrate the MyITcrew Core Values and meet standard metrics Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent Advanced skills in the management of Active Directory Domain environments Proficient in networking, for both on-premise and cloud-based networks. A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Lead client onboarding, design and implement network projects, develop project work plans, execute projects on time and budget, maintain documentation and standards, and mentor junior engineers. | Experience with network engineering technologies, project delivery, client onboarding, documentation, and ability to lead and collaborate with teams. | Location: Brooklyn/Remote Department: Project Team Reports to: Project Manager Job Summary: My IT Crew’s clients will require work that falls outside the scope of their standard agreement, often varying in length and complexity. As Project Engineer, you will not only perform professional services based on established policies, procedures, and checklists, but you will also be responsible for designing project work to ensure solutions meet client needs and expectations. You are tasked with upholding best practices, maintaining project integrity, and adhering to budgets and timelines, all while exceeding client expectations. Additionally, you’ll be accountable for tracking project hours and timelines, identifying tasks that are out of scope and may require change order procedures. Success in this role means consistently delivering projects on time and within budget, and always aiming to surpass client satisfaction benchmarks. Job Responsibilities: Client Onboarding • Lead technical onboarding for new clients, including discovery, documentation, and environment assessments. • Standardize and align client environments with MSP best practices (Active Directory, Azure AD, M365, security baselines, backups, monitoring, etc.). • Ensure client systems are integrated into ticketing, RMM, and monitoring platforms. • Document and validate environment details in our documentation portal. • Collaborate with AM and Client Success teams to set short- and long-term technical priorities for the new client. • Train client staff on relevant tools, workflows, and best practices. • Serve as the technical point of contact throughout the onboarding project until the client is transitioned to steady-state service delivery. Network Engineering & Project Delivery • Design and implement network projects, including upgrades and migrations. • Demonstrate strong technical knowledge of routing, switching, firewalls, VPNs, wireless, and network segmentation. • Assess current environments and identify opportunities for improvement. • Develop detailed migration and upgrade plans aligned with industry best practices. • Oversee all phases of network projects—from planning to deployment and post-implementation support. • Ensure solutions are scalable, secure, and meet client requirements. Architectural Design & Review • Service customers by identifying their needs and engineering solutions, alongside the AM. • Provide scopes in a timely manner based on Client Success team priorities. • Evaluate client requirements and design solutions leveraging best-in-class technology. • Prepare detailed project scopes of work (SOW) and cost estimates. • Participate in post-project reviews to improve future proposals. • Maintain and grow standardized project templates and documentation for repeatable delivery. Work Plan Creation • Develop comprehensive project work plans for all project types, including: • Phases: Define logical stages of the project. • Tickets & Tasks: Break down deliverables into actionable service tickets and tasks. • Resources: Identify all personnel requirements (on-site engineers, remote resources, vendor coordination). • Dependencies: Map prerequisites and ensure proper sequencing of tasks. • Checklists: Ensure every step is documented against company standards and client requirements. • Update and optimize project work plan templates for efficiency and consistency across clients. Project Implementation • Execute projects following approved work plans, checklists, and procedures. • Ensure the delivered solution meets client’s business requirements. • Track actual hours vs. budgeted hours and report variances. • Identify and escalate out-of-scope requests requiring change orders. • Document lessons learned and implement improvements in future projects. Documentation & Standards • Maintain clear and accurate project documentation, including ticket notes, diagrams, overall documentation. • Build and enforce standards for client environments based on completed projects. • Ensure all project documentation is usable by service desk and support teams. Reporting & Metrics • Track and report on individual and project KPIs, including utilization, error rates, budget adherence, and documentation quality. • Participate in weekly team huddles prepared with status updates and metrics. Leadership & Collaboration • Mentor and guide junior engineers during projects. • Lead project teams, including assigning tasks and coordinating onsite resources. • Collaborate with Account Managers, to ensure alignment with client goals. • Provide feedback on recurring problems and process improvement opportunities. What does success look like: Project Engineer KPIs • Billable Utilization: >80% • Project Error Rate: 600 • Client Satisfaction: Positive feedback during onboarding and post-project reviews Work Plan Quality Metrics • Work Plan Completion Rate: 100% of projects have a documented work plan (phases, tickets, tasks, resources) prior to kickoff. • Task Assignment Accuracy: 95% of tasks are assigned to the correct resource (onsite vs remote, junior vs senior). • Dependency Alignment: 95% of work plans correctly capture and sequence dependencies to avoid delays. • Template Utilization: Work plan templates are used and customized for at least 90% of projects, ensuring consistency. • Change Order Capture: Out-of-scope work is identified and documented in the work plan >90% of the time before implementation begins.