MODintelechy

Drive execution of transformation programs by removing bottlenecks and enabling team performance. | 5-9 years experience in consulting or program delivery with ability to lead senior stakeholders in ambiguous environments. | We are seeking a Transformation Program Manager to join a high-priority transformation program. This role functions as a key execution leader and operational driver, working alongside program leadership to accelerate delivery, remove bottlenecks, and enable the broader team to operate independently. This is not a traditional project management role. It is a hands-on consulting operator who can step into the work, create clarity in real time, and ensure multiple workstreams move forward without friction or over-reliance on a single lead. This role is best suited for someone who thrives in high-ambiguity, fast-moving transformation environments where priorities evolve quickly and execution gaps must be solved in real time. What You’ll Do Drive Execution from Within Embed within the client and delivery team to actively drive day-to-day execution Identify where work is stalled and unblock progress immediately Ensure multiple workstreams advance in parallel without creating new dependencies Maintain momentum across operational, onboarding, CX, and enablement initiatives Act as the “Second Brain” to Program Leadership Partner closely with program leadership to translate strategy into execution Absorb context quickly and redistribute it so others can act without needing constant input Step in to own conversations, decisions, or deliverables when bandwidth is constrained Anticipate execution gaps and proactively create structure before issues escalate Enable Independent Team Performance Equip team members (BA, onboarding, design, change management) with: Clear direction Defined ownership Actionable next steps Push ownership down into the team—avoiding centralized execution bottlenecks Coach individuals to take the lead on their respective workstreams Ensure accountability is maintained without slowing execution velocity Create Clarity in Ambiguity Turn incomplete or evolving inputs into structured plans and tasks Define “what happens next” across all active workstreams Ensure alignment without slowing things down with unnecessary process Simplify complexity so teams can execute confidently and quickly Represent the Program Step into client calls, workshops, and internal sessions as needed Confidently lead discussions, ask the right questions, and move decisions forward Maintain continuity when primary program leadership cannot be present Build credibility quickly with both internal teams and enterprise stakeholders Operationalize the Work Build lightweight systems (e.g., Asana, trackers, recaps) that enable execution without hand-holding Document just enough to keep the team aligned and moving Ensure nothing falls through the cracks as velocity increases Create repeatable operating rhythms that improve delivery consistency and speed Who You Are 5–9 years in consulting, program delivery, or embedded operations roles Experienced in post-sale, renewals, or SaaS environments (preferred) Proven ability to operate inside client environments, not just advise from the outside Comfortable leading calls and interacting directly with senior stakeholders Skilled at working across functions without formal authority Able to balance strategic thinking with hands-on execution Comfortable making decisions and driving progress in ambiguous environments How You Work You don’t wait for perfect direction—you create it You step in where needed, but don’t become the bottleneck You simplify complexity so others can move faster You balance speed with structure—just enough process to scale execution You lead without ego, enabling others to step up You proactively identify risks, gaps, and dependencies before they impact delivery This Person Succeeds By Driving decisions forward without waiting for escalation Creating momentum across cross-functional teams Holding owners accountable while maintaining trust Anticipating issues before they become blockers Operating with strong judgment in fast-moving enterprise environments Maintaining delivery velocity while ensuring quality and alignment Helping teams operate independently without constant oversight About MODintelechy MODintelechy is a strategy advisory focused on helping B2B organizations design and modernize revenue engines across complex, multi-channel environments. We work with senior marketing, sales, revenue, and executive leaders to align direct and indirect revenue motions, customer journeys, lifecycle strategy, and renewal models into cohesive systems that drive measurable growth and net revenue retention. Our work often sits at the intersection of strategy, enablement, and change. We help organizations navigate complexity across sales teams, channel partners, distributors, and customer success organizations to create operating models that scale. We're People First. MODintelechy is an Equal Opportunity Employer. MODintelechy practices equal employment opportunity in all employment decisions without regard to race, religion, national origin, age, sex, sexual orientation, disability, gender or gender non-conforming identification, or any other characteristic or status protected by federal, state, or local laws.

Define and guide customer engagement strategies and journey blueprints across multichannel B2B lifecycle. | Requires 6+ years B2B marketing experience focused on SaaS customer journeys and familiarity with marketing automation platforms. | Role Overview This role is responsible for defining the structure of customer engagement across the lifecycle. It translates business priorities, audience insights, and revenue goals into clear, actionable journey frameworks that guide execution across channels. The focus is on designing the logic, sequencing, and decisioning behind customer journeys. This includes defining how and when customers are engaged, what signals drive interactions, and how channels work together to create a cohesive experience. The appropriate candidate will have have an understanding of B2B enterprise SaaS business models, multi-stakeholder buying groups, and complex, non-linear customer journeys. This is not a brand, creative, or campaign execution role. It is centered on lifecycle architecture, journey orchestration, and data-driven engagement strategy. This role decides what gets built and why. It does not decide how it gets built technically (Martech), nor how it gets executed (Multichannel Experience Leads), nor how teams are trained to use it (Enablement). It operates at the level of business logic and experience design — the conceptual architecture that everything else is built on. What You Will Do Own Omnichannel Strategy & Roadmap Define and evolve the omnichannel marketing strategy across the full customer and account lifecycle. Build and manage a prioritized journey roadmap aligned to business goals, revenue impact, and audience needs, and lead planning cycles to align stakeholders on priorities. Design End-to-End Customer Journeys Translate strategy into structured journey blueprints that define personas, buying groups, lifecycle stages, triggers, and desired outcomes. Establish how journeys progress across non-linear paths and how engagement evolves over time. Define Decisioning, Personalization & Channel Orchestration Determine how and when customers are engaged by defining branching logic, decision points, and personalization frameworks. Clarify the role of each channel within the journey and how signals (behavioral, intent, product usage, sales activity) drive interactions. Ensure Cross-Functional Alignment Work closely with data, martech, content, and operations teams to ensure journey designs are executable and aligned with platform capabilities. Translate business priorities into actionable design decisions and resolve cross-team dependencies. Lead and implement the Enterprise Framework Develop reusable experience design principles and journey frameworks that reduce design time for future journeys. Maintain a library of branching logic patterns, channel role templates, and persona maps that teams can adapt rather than rebuild. Ensure all individual blueprints are coherent with the overall personalization strategy and content architecture What We Are Looking For The ideal candidate has designed lifecycle or omnichannel programs in B2B SaaS or enterprise environments where engagement is driven by: Account-level context and buying group dynamics Behavioral and intent-based signals Defining journey logic and orchestration Qualifications 6+ years in B2B marketing, with strong experience in SaaS or Enterprise customer journeys Proven experience in lifecycle marketing, customer journey design, or journey orchestration Experience with experience design and marketing automation platforms (e.g., Marketo, Salesforce, Adobe, etc.) Experience supporting complex buying cycles with multiple stakeholders and long sales cycles Strong systems thinking and ability to translate strategy into structured frameworks Experience working closely with complex global organizations and creating frameworks that can be adopted and scaled About MODintelechy MODintelechy provides managed services to B2B organizations. We work with sales and marketing leaders to drive measurable growth and net revenue retention, often at the intersection of strategy, enablement, and change. Location: Remote, U.S.-based preferred Occasional client travel may be required We're People First. MODintelechy is an Equal Opportunity Employer. MODintelechy practices equal employment opportunity in all employment decisions without regard to race, religion, national origin, age, sex, sexual orientation, disability, gender or gender non-conforming identification, or any other characteristic or status protected by federal, state, or local laws.