Mission

Manage operational rhythms, ensure data accuracy, and support staffing and process improvements for Professional Services. | Experience in Professional Services Operations or PMO with strong reporting, process discipline, and stakeholder coordination, plus AWS certification within one year. | As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement. This position is 100% remote. RESPONSIBILITIES * Reporting & Business Rhythm: Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health) and facilitate weekly/monthly operating cadences with PS leadership and leads. * Resource Planning & Staffing Support: Coordinate project staffing workflows, maintain allocation plans, and support recurring resourcing huddles and ad-hoc resourcing requests. * Operational Execution: Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence). * Process & Documentation: Maintain SOPs, checklists, and internal documentation; identify and implement workflow improvements to reduce manual effort and increase consistency. * Cross-Functional Coordination: Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues. * Partner Operations Support: Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed). REQUIREMENTS * Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization. * Strong reporting and analytical skills; able to translate operational data into actionable insights. * Working knowledge of resource planning, project staffing, and operational cadence management. * Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows). * Comfortable coordinating across multiple stakeholders and handling competing priorities. * Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus). * AWS Cloud Practitioner Certification (required within 1 year of hire). Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

Manage a team of project managers to ensure operational excellence and successful delivery of AI and Cloud technology consulting projects. | Requires 4+ years experience including 2+ years in senior project management within AWS Professional Services, with certifications like PMI or Scrum Master. | As a Manager, Project Management Office in Professional Services, you will manage a distributed team of multicultural Project Managers, driving exceptional project execution for AI and Cloud solutions. You will leverage your extensive project management expertise to lead the team through escalations, process development and adherence, and professional development – fostering a collaborative and high-performance culture. This role will report to the Director, PMO within the Professional Services organization. This role is 100% remote. Responsibilities • Lead a team of Project Managers, managing team development, operational excellence, and ensuring the team achieves billable utilization goals by adhering to the Mission Engage delivery framework and to Professional Services tooling best practices • Conduct regular 1:1s and manage professional development planning with direct reports to promote growth • Coach and foster a proactive and solution-oriented approach to managing projects, identifying and mitigating risks early, and escalating projects within the Professional Services organization • Collaborate with Finance & Accounting teams to facilitate PS revenue forecasting, monthly invoicing, and financial reporting to achieve company-wide OKRs • Provide guidance and actionable feedback during performance reviews – including coaching, completing performance-related documentation, individual progress check-ins, and leadership follow-ups • Generate PMO and Professional Services documentation and reports, ensuring proper change management and communication standards are maintained • Engage and document portfolio audits adhering to bolster and promote continuous process improvement, governance, and accountability • Provide high-level customer relationship and project escalation support for technical projects owned by the team to ensure “definition-of-done” is clearly defined and project requirements are being met during delivery • Review SOFs for customer engagements, verify timelines, and manage team allocations and capacity planning to meet billable utilization targets • Ensure all project roadmaps are completed in collaboration with technical project teams to align customer goals and business objectives with project success criteria Requirements • 4+ years experience with at least 2 years of lead, supervisory, or senior project management experience • 3+ years experience in a Professional Services environment • Extensive experience leading a technical project team delivering technology consulting services as a Program Manager or Senior Project Manager within the AWS ecosystem • Proven experience practicing multiple project management methodologies and tools – JIRA, Kantata, Gainsight, ClickUp, Confluence, Asana • Experience coaching and practicing Agile and leading Scrum and Kanban ceremonies to foster continuous improvement and ensure a on time sprint completion • Strong track record of successful project execution and executive level communication, including managing project portfolio health metrics and delivering an exceptional customer experience • Proven experience proactively managing expectations, negotiating priorities and resolving conflicts • Certifications such as PMI, SCRUM Master (CSM), SAFe, ITIL • AWS Cloud Practitioner and AWS AI Practitioner certification (required within 1 year of employment) Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

Lead a distributed team of project managers focusing on operational excellence and delivery frameworks. | Over 4 years experience including 2 years in a lead role in professional services with AWS ecosystem expertise and Agile coaching. | As a Manager, Project Management Office in Professional Services, you will manage a distributed team of multicultural Project Managers, driving exceptional project execution for AI and Cloud solutions. You will leverage your extensive project management expertise to lead the team through escalations, process development and adherence, and professional development – fostering a collaborative and high-performance culture. This role will report to the Director, PMO within the Professional Services organization. This role is 100% remote. Responsibilities Lead a team of Project Managers, managing team development, operational excellence, and ensuring the team achieves billable utilization goals by adhering to the Mission Engage delivery framework and to Professional Services tooling best practices Conduct regular 1:1s and manage professional development planning with direct reports to promote growth Coach and foster a proactive and solution-oriented approach to managing projects, identifying and mitigating risks early, and escalating projects within the Professional Services organization Collaborate with Finance & Accounting teams to facilitate PS revenue forecasting, monthly invoicing, and financial reporting to achieve company-wide OKRs Provide guidance and actionable feedback during performance reviews – including coaching, completing performance-related documentation, individual progress check-ins, and leadership follow-ups Generate PMO and Professional Services documentation and reports, ensuring proper change management and communication standards are maintained Engage and document portfolio audits adhering to bolster and promote continuous process improvement, governance, and accountability Provide high-level customer relationship and project escalation support for technical projects owned by the team to ensure “definition-of-done” is clearly defined and project requirements are being met during delivery Review SOFs for customer engagements, verify timelines, and manage team allocations and capacity planning to meet billable utilization targets Ensure all project roadmaps are completed in collaboration with technical project teams to align customer goals and business objectives with project success criteria Requirements 4+ years experience with at least 2 years of lead, supervisory, or senior project management experience 3+ years experience in a Professional Services environment Extensive experience leading a technical project team delivering technology consulting services as a Program Manager or Senior Project Manager within the AWS ecosystem Proven experience practicing multiple project management methodologies and tools – JIRA, Kantata, Gainsight, ClickUp, Confluence, Asana Experience coaching and practicing Agile and leading Scrum and Kanban ceremonies to foster continuous improvement and ensure a on time sprint completion Strong track record of successful project execution and executive level communication, including managing project portfolio health metrics and delivering an exceptional customer experience Proven experience proactively managing expectations, negotiating priorities and resolving conflicts Certifications such as PMI, SCRUM Master (CSM), SAFe, ITIL AWS Cloud Practitioner and AWS AI Practitioner certification (required within 1 year of employment) Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

Lead and develop a sales team to drive AWS cloud and managed services revenue growth. | 7+ years in technology sales with leadership experience and AWS certification required. | The Sales Manager,AWS Solutions will lead, coach, and develop a high-performing team of Account Executives and Client Executives covering core markets. This role oversees a significant regional portfolio and is accountable for driving strategic growth across AWS cloud solutions, professional services, and managed services. The Sales Manager will execute segment-aligned go-to-market strategies, maintain strong alignment with AWS leadership, and partner cross-functionally to deliver customer value and achieve revenue objectives. This is a highly visible leadership role responsible for scaling AWS-related revenue, strengthening partner alignment, and building a performance-driven, customer-centric sales culture. Travel up to 40% is required. What You Will Do: Strategic Leadership & AWS Alignment Develop sales strategies in tandem with Sales Directors based on market trends and AWS growth initiatives. Tailor and execute go-to-market strategy for assigned segments. Build and maintain alignment with AWS segment-level leadership and partner teams. Identify unique challenges and growth opportunities within assigned segments; develop and implement action plans. Operationalize annual strategies and initiatives within assigned territory. Provide recommendations for sales budget and resource allocation. Engage AWS technical and partner resources on target accounts. Sales Management & Revenue Execution Lead and provide daily oversight to assigned Account Executives and Client Executives. Ensure team achieves monthly, quarterly, and annual sales quotas. Conduct weekly pipeline and activity metric reviews with direct reports. Manage monthly/quarterly sales projections and forecasting accuracy. Monitor and report on pipeline, closed deals, and overall team performance. Support complex sales cycles, including AWS co-sell engagements. Assist with contract negotiation, redlining, and deal strategy. Attend to required order management tasks and escalated post-sales activities. Create a team-oriented sales environment that rewards success and drives continuous improvement. Effectively communicate up, down, and through the organization as required. Account Strategy & Business Development Develop account strategies that promote profitable growth across AWS cloud, professional, and managed services. Collaborate with Account Executives to build account development and penetration plans. Identify new business opportunities and optimize expansion within existing accounts. Provide consultative, solution-based selling leadership across complex, multi-stakeholder sales cycles. Participate in and lead customer-facing meetings, executive business reviews, and planning sessions. Travel to customer sites, AWS engagements, and events as required. Cross-Functional Collaboration Work with leadership across Sales, Marketing, and Service Delivery to facilitate successful deal closures. Drive process improvements to enhance sales effectiveness and customer outcomes. Manage resources for customers including technology specialists, AWS Solutions Architects, and vendor partners. Collaborate with field and inside sales teams to build synergy across sales motions. Talent Management Hire, train, coach, and retain a diverse, high-performing sales team. Recruit for open Account Executive and Client Executive positions and ramp new hires successfully. Conduct regular 1:1 meetings focused on performance, career development, and growth. Coordinate ongoing AWS product knowledge and sales skills training. Actively pursue continuous personal leadership development. Ensure CDW policies, procedures, and the CDW Way are modeled and upheld. What We Expect of You: Experience & Background 7+ years of experience in technology-related sales or business development. Minimum 2 years of leadership or supervisory experience with direct reports. Proven successful track record in sales, preferably within cloud, AWS, professional services, or managed services. Strong consultative, solution-based selling experience. Experience managing complex, enterprise-level sales cycles. Demonstrated ability to manage contract negotiation and redlining. Experience aligning with AWS partner teams preferred. Technical & Certification Expectations Working knowledge of AWS services, cloud migration strategies, and managed services delivery models. AWS Solutions Architect – Associate certification to be achieved within the first year in role. Leadership & Core Competencies Proven leadership skills with ability to hire, motivate, coach, and retain top talent. Strong pipeline management and forecasting discipline. Effective negotiation and closing skills. Strong conflict resolution and problem-solving skills. Ability to communicate effectively with C-suite executives. Adaptable and able to lead through change in a high-visibility environment. Strong strategic thinking aligned to long-term company goals. Excellent time management and organizational skills. Strong internal and external customer acumen, operating with the highest levels of ethics and integrity. Travel Requirements Must be able and willing to travel up to 40% to customer meetings, AWS engagements, events, and other CDW locations. Must have reliable transportation. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.