Mintlify

Manage enterprise customer portfolios to drive adoption, retention, and strategic partnerships. | Requires experience in customer-facing technical roles, managing enterprise customers, and familiarity with web development and API documentation. | Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. About the Role This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies. This role requires strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships. You'll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes. Key Responsibilities Own and manage enterprise customer portfolio Establish regular touch points and quarterly business reviews with key stakeholders across Build relationships with leadership and technical decision-makers Create comprehensive account mapping across multiple functions and product teams Drive cross-functional adoption and strategic initiatives Identify and develop growth opportunities based on product usage and business needs Partner with sales team on account planning and expansion opportunity development Implement proactive retention strategies and early warning systems for at-risk accounts Create processes for enterprise onboarding, adoption, renewal, and expansion Own customer health scoring and success measurement Build customer advocacy programs Work with Product team to translate feedback into product requirements Collaborate with Support on technical issue resolution Partner with Marketing on customer advocacy, testimonials, and thought leadership Align with Sales on seamless account management and growth strategies This role works cross-functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization. Success Metrics You'll be measured on customer retention, expansion opportunity generation, customer satisfaction, and your ability to build scalable processes that support our growth. Success in this role means transforming enterprise account management from reactive to strategic, with measurable impact on customer outcomes and business growth. Required Technical Qualifications Experience in customer-facing technical roles and managing Enterprise customers Strong communication skills with the ability to explain technical concepts clearly Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform Experience with web development (HTML, CSS, JavaScript) Familiarity with Git workflows and version control concepts Understanding of API documentation and technical writing principles Experience working with customer data across multiple platforms Comfortable with product analytics tools Ability to create automation workflows across customer success tools Additional Qualifications Nice to have, not required 5+ years in Customer Success or Technical Account Management Background in developer tooling, API products, or technical documentation Comfortable with prompt engineering and experience with AI/ML applications Company Benefits: Competitive compensation and equity 20 days paid time off every year 401k or RRSP $420/mo. wellness stipend 100% coverage for Health, dental, vision Free Ubers to and from work Free lunch and dinners Annual team offsite (previously went to Alaska, Hawaii)

Lead product marketing initiatives including sales enablement, launch orchestration, and competitive positioning to drive growth and customer engagement. | 8-10 years product marketing experience including early-stage company exposure, strong writing and storytelling skills, and ability to operate independently. | Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here Being the go-to for sales on objection handling, pricing and packaging questions, competitive intel, and sales collateral Building out systems and processes demonstrating how to launch effectively, win head-to-head deals, and expand into new segments Communicating the value proposition of a new product and positioning to sales, while partnering with PMs and engineering on the product roadmap Building out repeatable and scalable systems Balancing strategic vision and operational excellence, from setting high-level team strategy to getting in the weeds planning launches and doing competitive research. Working closely with sales on creating content, training, and objection handling Orchestrating launches - building a GTM checklist, coordinating across the organization, and shipping on deadline Strong writing and storytelling that can adapt to Mintlify’s tone of voice and EPD audience What you bring to the table 8-10 years in product marketing, with at least 2 years at an early-stage company (Series A through Series B) and experience operating as a team of 1 Experience in both PLG and sales-led motions, or deep experience in one with demonstrated curiosity and adaptability for the other Prior experience building out analyst relations strategy Customer Obsession: Instinctively wants to talk to customers and prospects. Builds positioning from evidence, not assumptions Writing ability: You’ve written short-form and long-form content, and can point to examples of your writing. Marketing breadth: You understand campaign, channel, content, and comms strategy in addition to product marketing strategy Bias to action over perfection: Would rather ship 80% this week than 95% next month and can iterate in public Experience developing marketing strategies and tactics that both put the customer first and contribute to growth goals Bonus points: Experience with pricing and packaging decisions. Organic content optimization experience. Knowledge of AI-native infrastructure or strong desire to learn about this quickly. Communications or PR experience. Familiarity with product-led onboarding flows and in-app messaging. Public speaking or webinar experience. Worked in adjacent B2B SaaS with similar buyer personas Why you should join our marketing team If you’re data-driven and care deeply about building a strong brand, then you have a chance to make an impact here. You will have true ownership over your ideas that translate into events, launches and campaigns you run. We believe great marketing comes from great teams. The best ideas win here, and we're quick to iterate when something isn't landing. You'll find the sweet spot between the projects that energize you and the goals that move the business forward. You'll test new channels, explore new ideas, and own the results. You'll ship work that people actually see. Company Benefits: Competitive compensation and equity 20 days paid time off every year 401k or RRSP $420/mo. wellness stipend 100% coverage for Health, dental, vision Free Ubers to and from work Free lunch and dinners Annual team offsite (previously went to Alaska, Hawaii)