Mindray North America

Provide technical support and troubleshooting for wireless networks in medical device environments, including deployment, evaluation, and documentation. | Requires 2+ years supporting enterprise WLAN networks, RF analysis, and familiarity with wireless standards and platforms, which your experience does not sufficiently cover. | Join Mindray North America and help shape the future of patient care. Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with exceptional value—giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a shared commitment to supporting clinicians and improving patient outcomes. Fast facts about Mindray: • Founded in 1991 with more than 14,000 employees worldwide • Eight global R&D centers, investing approximately 10% of annual revenue into innovation • North American headquarters in Mahwah, NJ, with over 40 international subsidiaries Job Summary The Wireless Network Technical Support Specialist provides advanced technical support for Mindray’s wireless network solutions used across patient monitoring and medical device systems. This role supports customers and internal partners—including service, sales, and clinical education teams—by troubleshooting wireless connectivity issues, evaluating network performance, and providing guidance on enterprise wireless design and configuration. This position operates with a high degree of independence and serves as a technical resource for less-experienced team members. The specialist also collaborates with R&D and cross-functional teams to validate new wireless hardware and configurations, contribute to product development initiatives, and support continuous improvement of network best practices. What You’ll Do • Provide day-to-day technical support for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues • Support wireless infrastructure components such as access points, controllers, switches, and authentication services • Evaluate customer wireless network designs and performance to ensure compatibility with Mindray products • Investigate field-reported wireless issues, identify root causes, and collaborate with internal teams to implement corrective actions • Assist with wireless network deployments, upgrades, and configuration changes • Collaborate with network engineering teams, facilities, vendors, and third-party partners to resolve wireless-related issues • Deliver regular product and network training sessions for internal teams • Create, review, and maintain technical documentation, including installation guides and configuration instructions • Represent the Service Department on cross-functional project teams for new and existing products, contributing to service planning and documentation reviews • Support ticket-based incident and problem-management workflows, ensuring accurate documentation and timely reporting • Provide on-site technical assistance and customer support as needed • Coordinate service activities and assignments in alignment with team schedules and operational priorities What You’ll Bring • Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience) • Hands-on experience conducting wireless site surveys and RF analysis • At least 2 years of experience supporting enterprise WLAN site surveys and network designs • Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security • Experience with wireless survey and troubleshooting tools such as Ekahau, AirMagnet, NetSpot, Spectrum Expert, or Chanalyzer • Solid understanding of TCP/IP networking, VLANs, and routing concepts • Familiarity with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent • Strong problem-solving skills with the ability to communicate technical concepts clearly to diverse audiences • Self-motivated, able to work independently, and comfortable collaborating in a cross-functional environment • Willingness to travel occasionally for field support and on-site assistance Work Environment This role is based in Mahwah, NJ, within a standard office environment, with occasional travel to customer sites in support of Mindray products. Mindray North America offers a competitive compensation package and comprehensive benefits, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, tuition reimbursement, disability coverage, and flexible spending options. Mindray North America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status.

Oversee large-scale healthcare equipment installations, coordinate cross-functional teams, and ensure project timelines and quality standards are met. | Bachelor's degree, 3+ years project management experience in healthcare or tech, strong communication skills, and technical aptitude for medical equipment installation. | Description Join Mindray North America and help shape the future of patient care. Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care. Fast facts about Mindray: • Founded in 1991, with 14,000 employees worldwide • 8 global R&D centers, investing ~10% of annual revenue into innovation • North American headquarters in Mahwah, NJ, with 40+ international subsidiaries Job Summary The Installation Project Manager oversees the successful delivery of large-scale Patient Monitoring installations, coordinating cross-functional teams to ensure that project timelines, deliverables, and quality standards are met. Acting as the primary liaison between Mindray and hospital customers, this role ensures seamless communication between Service, Sales, Clinical Education, Quality, and Engineering teams. The Installation Project Manager leads installation planning, scheduling, and execution while maintaining strong customer relationships and driving continuous improvement throughout the project lifecycle. What You’ll Do • Manage multiple installation projects simultaneously, ensuring adherence to timelines, product specifications, and quality expectations. • Develop and execute comprehensive project and scheduling plans covering hardware, software, and clinical training deliverables. • Serve as the central point of contact for hospitals, coordinating communications and resolving project-related issues. • Conduct ongoing status meetings with customers and internal teams to ensure alignment and timely progress. • Collaborate with Clinical and Field Service leadership to confirm installation readiness and coordinate go-live schedules. • Prepare and deliver project status reports for management review, highlighting milestones, risks, and required actions. • Identify and resolve conflicts or bottlenecks within installation teams, ensuring optimal resource allocation and collaboration. • Propose creative solutions to installation challenges, balancing technical requirements with customer needs. • Build strong partnerships with external vendors, ensuring third-party contributions align with project objectives. What You’ll Bring • Bachelor’s degree required; Project Management certification preferred. • Minimum 3 years of project management experience, ideally in healthcare or technology installation environments. • At least 3 years of experience working directly with external customers. • Strong leadership, problem-solving, and interpersonal communication skills. • Proven ability to manage multiple priorities, resolve conflicts, and drive team alignment. • Excellent written and verbal communication, negotiation, and relationship management abilities. • Technical aptitude for understanding medical equipment installation, software, and integration requirements. • Proficiency in Microsoft Office and project management tools. Work Environment This position is based remotely, with approximately 20–30% domestic travel to customer and vendor sites. The role requires managing multiple concurrent projects and collaborating across departments in a dynamic, customer-focused environment. Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment. Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.