Mindoula

Lead and manage a team delivering clinical and operational outcomes in a health program. | Requires licensed mental health professional with team leadership and program management experience in behavioral health. | This a Full Remote job, the offer is available from: United States, Austria, Tennessee (USA) The Program Manager will lead a team of Care Extenders in Mindoula's Interpersonal Violence Reduction Program, serving members, and delivering outcomes to our health plan partners. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs. An innovative Program Manager seeks creative solutions to support Care Extenders and program goals, leading the team toward the desired operational, clinical and financial outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care. Location and Hours... 100% Remote in the United States. This manager will lead our team in Tennessee and will need to work Monday through Friday 8am to 6pm local time. What you'll do... • Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as: • Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. • Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships. • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. • Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans. • Build accountability communications about upcoming appointments. • Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources. • Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals. • Report critical incidents and information regarding the quality-of-care issues. • Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals. • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team. • Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services. • Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs. • Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program. • Coordinate caseloads and assist in referring new members to appropriate Care Extenders. • Ensure the team’s schedules meet program needs. • Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance. • Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle. • Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners. • Perform regular documentation reviews to ensure quality and for training purposes. • Analyze team performance to identify gaps and challenges and create plans to improve performance as needed. • Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results. • Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed. • Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities. • Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed. What you'll need... • A Qualified Mental Health Professional (QMHP) holding one of the following licenses, preferably in Tennessee: • Licensed Clinical Social Worker (LCSW) • Licensed Professional Counselor (LPC) • Licensed Marriage and Family Therapist (LMFT) • If license is not in Tennessee, it needs to be in one of the following states where this program is active: Indiana, Louisiana, Nevada, Texas, or Florida. • Experience leading, building and implementing programs and delivering outcomes. • Strong experience leading a team. • Experience with Health Coaching or Medical Social Work preferred. • Master's degree in behavioral health, social work or health care management from an accredited university required. This offer from "Mindoula" has been enriched by Jobgether.com and got a 78% flex score.

Manage and grow healthcare provider partnerships to increase patient referrals for the Collaborative Care Program through regular engagement, education, and performance tracking. | Bachelor’s degree, 3+ years in healthcare sales or account management with provider referral experience, project management skills, strong communication and presentation abilities, and willingness to travel 50%. | Mindoula’s teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced professional for its Clinical Program Manager role within the Collaborative Care Program. Mindoula’s Collaborative Care Program (CCP) is a virtual behavioral health overlay. CCP works in conjunction with primary care, women’s health, and specialty physician groups to provide care to patients with mild-to-moderate behavioral health needs. It is estimated that upwards of 20% of patients in these groups may be experiencing mental health/behavioral health distress. Mindoula signs service contracts with groups, whose providers then refer select patients to CCP while continuing to play an ongoing role in treatment. The Clinical Partnership Manager (CPM) will grow to be a Collaborative Care expert focused on driving, building, and nurturing current and new partnerships within our Collaborative Care Program. This work will occur at the account, practice, and provider level with the ultimate goal of achieving specific referral volume goals and increasing referral volume. Ultimately, the Clinical Partnership Manager’s main job is activating physicians within contracted practices to refer patients to the CCP service. Clinical Partnership Managers will carry a specific referral goal/quota on a monthly basis, and will be evaluated based not only on this outcome, but also on their ability to engage with key physician referrers in their territory. These physician interactions will occur via phone, video conference and in person. What You'll Do... There is a primary focus on larger accounts with secondary focus on smaller accounts as needed - all with a focus on the needs of the provider. • Partner with and assist the Director, Physician Activation to ensure seamless post-implementation provider satisfaction with the Collaborative Care Program - from initial provider training and education sessions through ongoing referral growth • Develop and manage a cadence/schedule of regular meetings (with assigned accounts) to review enrollment, growth opportunities, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services • Regularly communicate and meet with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction; virtual and in person travel meetings are expected • Create and review referral performance reports to with accounts/practices in territory • Track account/practice engagement and referral trends and intervene with specific physicians when referral slippage occurs • Identify potential challenges/concerns to ongoing referral activity and develop contingency plans • Monitor industry changes and account developments and anticipate related challenges for CCP referrals. Create mitigation plans as necessary to achieve goals • Manage clinical concerns collaboratively with Mindoula clinical operational colleagues, as appropriate, and act as a liaison between ClinOps and referring providers to escalate concerns as needed • Support the referral process as needed by communicating with providers that initial referral(s) have been received • Provide initial and ongoing re-education to referring providers regarding appropriate patients for CCP and how to submit referrals What You'll Need... Education & Work Experience Requirements: • Bachelor’s Degree in healthcare related field or business • Three or more years of experience working in a sales or account management role with strong preference for candidates with prior experience working with providers in healthcare, preferably generating provider referrals for service • Success in a 50% travel role • Project management experience or experience implementing new partnerships • Experience with presenting company products both in person and virtually • Experience selling to accounts a healthcare service • Proven outcomes of growing accounts • Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint Skills Required • Ability to develop and maintain strategic partnerships with key accounts promoting engagement of Mindoula’s services. • Experience with providing customer service in a proactive manner that solves problems before they arise. • Ability to understand healthcare trends and market trends to proactively suggest changes to programs. • Flexible; Proven ability to adapt to change in a high-growth organization • Demonstrated ability to create and review data and analytics to measure account performance • Comfortable creating and delivering both virtual and in-person presentations • Ability to be professional while representing Mindoula’s mission to key accounts Location and Travel... This is a remote position that must be based in the United States. This role will travel around 50%