Micro Center

Manage retail store operations to achieve sales, profit, staffing, and customer service goals. | Requires 5-7 years retail management in a large consumer electronics store with P&L responsibility and employee management. | MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented RETAIL STORE MANAGER. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! MAJOR RESPONSIBILITIES: • Consistently achieve store sales and profit objectives, including management of payroll expenses • Develop and implement plans to increase profitability and reduce expenses based on P&L results • Identify, effectively communicate and resolve store issues, informing appropriate District and Home Office personnel as needed • Execute and participate in floor and front end leadership activities, including store open and close procedures • Manage all freight flow and processing as well as appropriate tracking of company assets through inventory control • Ensure the execution of ad set and visual merchandising standards • Direct, monitor and manage staffing and training to ensure competent associates are hired, trained and scheduled to properly service our customers • Train, develop and coach all store personnel -- from Senior Managers to front line associates -- in the areas of standard operating procedures, customer satisfaction and solution selling • Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Home Office HR when needed • Perform other duties and tasks as assigned EDUCATION & REQUIREMENTS: • Five to seven years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, with at least 100 employees and accountability for profit and loss, within the consumer electronics industry preferred • Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service • Experience in human resources functions and capable of hiring, retaining and coaching qualified employees and managers • Ability to execute corporate initiatives and analyze the competition • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays • A college degree is strongly preferred MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates • 401K Plan with Company Match • Employee Discount that includes a Friends & Family Discount Program • Tuition Reimbursement & Education Discounts • Paid Time Off for Regular Associates • Esteemed Vendor & Company Job Training • Career Advancement Opportunities OUR GROWTH OPPORTUNITIES At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Manage store operations, lead service department to meet sales and customer satisfaction goals, ensure technical certifications, and coach associates. | College degree preferred, 2+ years retail management in a large store, experience in computer/technology service environment, technical certifications required, and ability to manage P&L and HR functions. | MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! Salary range of $75 - $85,000. per year Plus Bonus Click here to view our job video MAJOR RESPONSIBILITIES: • Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level • Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop • Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L) • Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy • Ensure customers are served promptly and courteously and that customer satisfaction standards are met • Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions • Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products • Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control • Serve as manager-in-charge during absence of General Manager or other store managers • Ensure the execution of ad set and visual merchandising standards • Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers • Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated • Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed • Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: • A college degree is preferred • Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment • Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service • Experience in human resources functions and capable of hiring, retaining and coaching qualified employees • Ability to execute corporate initiatives and analyze the competition • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays • Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates • Employee Discount that includes a Friends & Family Discount Program • Tuition Reimbursement & Education Discounts • Paid Time Off for Regular Associates • 401K Plan with Company Match • Esteemed Vendor & Company Job Training • Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.